Check COVID-19 restrictions.

Find out moreOpens in a new window

La Reina Roja Hotel Boutique - Adults Only

Photo gallery for La Reina Roja Hotel Boutique - Adults Only

Featured image
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Terrace/patio

Overview of La Reina Roja Hotel Boutique - Adults Only

VIP Access

La Reina Roja Hotel Boutique - Adults Only

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Calle 20 entre Av. 5 y 10, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationMamitas Beach Club7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, La Reina Roja Hotel Boutique - Adults Only is in the city centre and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Scuba diving and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Mario Villanueva Stadium Madrid - 5 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach Club - 7 min walk

Restaurants

  • La Bien Querida — 1 min walk
  • Los Aguachiles - 2 min walk
  • Piknik - 2 min walk
  • The Bio & Natural - 2 min walk
  • Asiana - 3 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

La Reina Roja Hotel Boutique - Adults Only

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This hotel features an indoor pool, an outdoor pool and a restaurant. Free full breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a poolside bar and a snack bar/deli are on-site. All 63 individually decorated rooms feature free WiFi and pillowtop beds. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include iPod docks and room service. Housekeeping is available on request.
La Reina Roja Hotel Boutique - Adults Only offers 63 forms of accommodation with iPod docking stations and laptop-compatible safes. Each accommodation is individually decorated. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site.

Guests aged under 16 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:30 AM–11:00 AM
  • 1 restaurant and 1 coffee shop
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Indoor pool
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Conference centre (538 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

More

  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 10.99 per person, per night
The resort fee includes:
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 100 per vehicle (roundtrip, maximum occupancy 3)
  • Self-parking fee: USD 10 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico
La Reina Roja Hotel Boutique
Reina Roja Adults Only Carmen
La Reina Roja Hotel Boutique - Adults Only Hotel
La Reina Roja Hotel Boutique - Adults Only Playa del Carmen

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 290 out of 743 reviews
5 - Excellent 39%
Rating 4 - Good. 281 out of 743 reviews
4 - Good 38%
Rating 3 - Okay. 92 out of 743 reviews
3 - Okay 12%
Rating 2 - Poor. 41 out of 743 reviews
2 - Poor 6%
Rating 1 - Terrible. 39 out of 743 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to quinta avenida
Stayed 5 nights in Nov 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run down. The resort fee you pay is ridiculous for the subpar amenities. Also don’t agree to the tour where they use high pressure sales to sign up for some discount program. They also charged be for breakfast even though I didn’t ask for it. At first I thought it was the resort fee only. Be careful upon check in. Will never stay here again.
Stayed 9 nights in Oct 2021

3/5 Okay

Liked: Cleanliness, room comfort
Broken toilet
The toilet kept breaking . I stayed 7 nights and 4 days out of 7 I had to ask to be fix. Phones didn’t work …
Stayed 7 nights in Jun 2021

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Mi experiencia en Reina Roja fue una decepción pues el hotel está muy venido a menos. Sus instalaciones están seriamente desgastadas. Con el pretexto de la pandemia no hacen limpieza apropiadamente y tampoco tienen sábanas limpias. Mis sábanas estaban manchadas y sin opción a cambiarlas. La alberca está cerrada por obras (situación que no reflejan en la descripción) y aún así cobran un resort fee que incluye desayuno y una 'barra libre' de cerveza con la que te obligan a hacer consumo de alimentos. En la descripción de Orbitz dice que todos los cuartos tienen un frigo bar y una máquina de café. En mi cuarto, después de solicitarlo, pusieron la máquina de café Nespresso (con dos cápsulas no originales) y nunca tuve disponible un frigo bar. El staff es amigable y hace lo que puede. Por ese lado no tengo quejas aún así mi experiencia fue tan mala que preferí salirme de ahí dos días antes de que terminara mi estancia a tener que dormir en sábanas previamente usadas por otros huéspedes. Terrible.
Stayed 4 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was told that the breakfast option was optional but up on arrival I was forced to pay an extra 150 dollars for something I never used. Bath towels and bed sheets were stained and when I check out they wanted to charge me for something I did not do. I would not stay here again I got a bunch of bug bites they have some sort of pest problem.
Stayed 5 nights in May 2021