Title: Hotel Riviera Caribe Maya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Hotel Riviera Caribe Maya Aparthotel with an outdoor pool, steps from Quinta Avenida ## Photo gallery for Hotel Riviera Caribe Maya ![Outdoor pool - Hotel Riviera Caribe Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/700ec5ce.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Hotel Riviera Caribe Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/212a99bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, blackout curtains, soundproofing, rollaway beds - Hotel Riviera Caribe Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite | View from room - Hotel Riviera Caribe Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/41cdf8ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Plus Deluxe | View from room - Hotel Riviera Caribe Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/b3db5e4e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Hotel Riviera Caribe Maya offers comfort steps from Quinta Avenida. Guests can cool off in the outdoor pool, enjoy drinks at the poolside bar, or relax in the garden. Amenities include laundry facilities and luggage storage. Staff can arrange tours to nearby Mamitas Beach. ## Reviews 8.2 Very good ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room - Outdoor space £97 includes taxes & fees 23 Jan - 24 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 9 of 9 rooms ### View all photos for Suite ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge TV Blackout curtains Ceiling fan Private bathroom - 861 sq ft - Sleeps 4 ### View all photos for Suite, Balcony ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Fridge TV Blackout curtains Ceiling fan - 924 sq ft - Sleeps 4 ### View all photos for Master Suite ![Master Suite | Balcony](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/8fb79dbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Balcony Soundproofed Air conditioning Fridge TV Ceiling fan Blackout curtains Private bathroom - 495 sq ft - City view - Sleeps 2 ### View all photos for Standard Plus Deluxe ![Standard Plus Deluxe | Garden](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/9566d129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Plus Deluxe ### Highlights Balcony Soundproofed Air conditioning Fridge TV Ceiling fan Blackout curtains Private bathroom - 388 sq ft - Sleeps 4 ### View all photos for Standard (Plus) ![View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/d445e55c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard (Plus) 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Fridge TV Blackout curtains Ceiling fan - 452 sq ft - Sleeps 2 ### View all photos for Room Superior ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/5c2abf32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 226 sq ft - Sleeps 4 ### View all photos for Suite Superior ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/5cc3bd4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior - 344 sq ft - Sleeps 2 ### View all photos for Suite ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/w400h297x0y3-157ec6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 484 sq ft - Sleeps 4 ### View all photos for Suite with Balcony ![In-room safe, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/a833e176.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Balcony - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Riviera-Caribe-Maya.h892171.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Riviera-Caribe-Maya.h892171.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63330%2C-87.06886&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nftW5IqPK2f9Aj3IV6qLwyzMEP0=) Av. 10 / Calle 30, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 2 min walk \- 0.1 miles - Quinta Alegría Shopping Mall \- 5 min walk \- 0.3 miles - Playa del Carmen Main Beach \- 6 min walk \- 0.4 miles - Mamitas Beach \- 6 min walk \- 0.4 miles - Central Square \- 11 min walk \- 0.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪Starbucks - ‬2 min walk - ‪Kampai - ‬2 min walk - ‪Amorino - ‬2 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪Onyx - ‬2 min walk ## About this property ### Hotel Riviera Caribe Maya Aparthotel with an outdoor pool, steps from Quinta Avenida This smoke-free aparthotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site. Each apartment features free WiFi, a fridge and a TV. A ceiling fan, a safe and a shower are among the other amenities that guests will find. Hotel Riviera Caribe Maya offers 36 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a ceiling fan. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis. An outdoor pool and a children's pool are on site. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Beach nearby](https://images.trvl-media.com/lodging/34000000/33550000/33545800/33545785/3d98bcec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming Mexican Style Condo with a fantastic location Downtown Playa del Carmen - Pool - Kitchen - Washing machine - Dryer 9.4 Exceptional 41 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=33545785&PinnedHotelID=33545785&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16450000/16440600/16440593/33fdf822.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Palmas Condominio Downtown Playa del Carmen - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.2 Wonderful 60 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=16440593&PinnedHotelID=16440593&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - 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White sand beach nearby - Free beach club nearby ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Family friendly - Children's pool ### Restaurants on site - Rey David ### Food and drink - Refrigerator ### Dining - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 to 160 per person - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Bedrooms - Bedsheets provided - Rollaway/extra bed: MXN 250 per night ### Bathroom - 1 private bathroom - Shower - Towels provided ### Entertainment - Library - TV ### Outdoor areas - Garden ### Laundry - Laundry facilities ### Comfort - Air conditioning - Ceiling fan ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Pool access ramp on site - Well-lit path to entrance - Wheelchair-accessible path to lift - Smoke-free property ### Services and conveniences - 24-hour front desk - ATM - Blackout drapes - Concierge services - Daily housekeeping - Luggage storage - Multilingual staff - Safe - Safe at front desk - Tour and ticket assistance ### Things to do - Bicycle rentals - Children's pool - Scuba diving - Parasailing nearby - Sailing nearby - Snorkelling nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Mosquito nets ### General - 1 building - 3 floors - 36 units - Access via exterior corridors - Bicycle rentals - Garden - Soundproofing ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 250.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000.00 per stay - Service fee: 4 per cent We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MXN 110 to 160 per person - Airport shuttle fee: MXN 1600 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: MXN 1600 (one-way) - Rollaway bed fee: MXN 250.0 per night - Service fee: 4 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Maya Riviera Hotel Riviera Caribe Maya Hotel Riviera Caribe Maya Playa del Carmen Hotel Riviera Maya Maya Riviera Hotel Riviera Caribe Maya Riviera Caribe Maya Playa del Carmen Riviera Maya Hotel Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico Riviera Caribe Maya Hotel Riviera Caribe Maya Del Carmen Hotel Riviera Caribe Maya Aparthotel Hotel Riviera Caribe Maya Playa del Carmen Hotel Riviera Caribe Maya Aparthotel Playa del Carmen ## Frequently asked questions ### Does Hotel Riviera Caribe Maya have a pool? ### How much does it cost to stay at Hotel Riviera Caribe Maya? ### Is Hotel Riviera Caribe Maya pet-friendly? ### How much is parking at Hotel Riviera Caribe Maya? ### What time is check-in at Hotel Riviera Caribe Maya? ### What time is check-out at Hotel Riviera Caribe Maya? ### Does Hotel Riviera Caribe Maya provide a shuttle to the airport? ### Where is Hotel Riviera Caribe Maya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Riviera Caribe Maya Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 198 8 - Good 187 6 - Okay 80 4 - Poor 27 2 - Terrible 19 ## Reviews ### 10/10 Excellent #### Luis 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent service and performance ##### Luis Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Andre 17 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient. ##### Andre Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Ian 16 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Good location and very cool accomodations ##### Ian Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Cathy 23 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests ##### Cathy Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Benny 17 Jan 2025 Nice place, good vibes ##### Benny Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Andre 4 Nov 2024 Liked: Cleanliness, property conditions & facilities, communication Easily located and within walking distance to the beach ##### Andre Stayed 12 nights in Oct 2024 ### 10/10 Excellent #### Robert 12 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely hotel, relaxing pool and perfect location!! ##### Robert Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### andre 30 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication People are very nice and helpful ##### andre Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Luciano 18 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Close to everything, excellent for the price! ##### Luciano Stayed 4 nights in Feb 2024 ### 8/10 Good #### Hamid 12 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice for the price! Will probably be there next time. ##### Hamid Stayed 6 nights in Feb 2023 ### 8/10 Good #### Raul 18 Apr 2025 Liked: Cleanliness, amenities, communication I like the rustic look but needs maintenance. Loved my room not my bathroom so much ##### Raul Stayed 2 nights in Apr 2025 ### 8/10 Good #### Dominick 21 Feb 2023 Liked: Amenities, property conditions & facilities, communication Jada at the front desk was very helpfull ##### Dominick Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Antonio 24 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice and neat, but they don't have parking lot ##### Antonio Stayed 1 night in Jul 2024 ### 8/10 Good #### MICHAEL DE 20 Jul 2023 Liked: Cleanliness It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa. ##### MICHAEL DE Stayed 8 nights in Jun 2023 ### 4/10 Poor #### Marjorie 11 Mar 2024 Disliked: Property conditions & facilities The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options. ##### Marjorie Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Juan 11 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel! ##### Juan Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Hugo Cesar 12 Apr 2024 Disliked: Property conditions & facilities They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony ##### Hugo Cesar Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Michele 21 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great! ##### Michele Stayed 7 nights in Feb 2023 ### 2/10 Terrible #### Iyce 29 Sept 2023 Disliked: Cleanliness, room comfort #### LOUD! The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with ##### Iyce Stayed 1 night in May 2023 ### 10/10 Excellent #### Matthew 4 Jan 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again. ##### Matthew ### 2/10 Terrible #### Anargyros 17 Feb 2023 They find ways to grab your money ##### Anargyros Stayed 7 nights in Feb 2023 ### 6/10 Okay #### Gary 26 Dec 2022 Liked: Property conditions & facilities According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place. ##### Gary ### 2/10 Terrible #### Alfredo 9 Mar 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here. ##### Alfredo Stayed 8 nights in Mar 2024 ### 4/10 Poor #### marta 13 Mar 2024 Disliked: Amenities, property conditions & facilities, communication Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel. ##### marta Stayed 8 nights in Mar 2024 ### 2/10 Terrible #### Maria Camila Escobar 8 Feb 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary. ##### Maria Camila Escobar ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) ---