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Hotel Hacienda Del Caribe

3.0 star property
Guests can unwind by the pool or relax on the sunny terrace, while enjoying easy access to explore the vibrant streets of Playa del Carmen from this prime location.

Choose dates to view prices

Hotel Hacienda Del Caribe offers a peaceful retreat in Playa del Carmen with a poolside bar, garden, and sunny terrace. Borrow bikes to explore nearby Quinta Avenida. Known for helpful staff and prime location, it puts visitors right where they want to be.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service
  • Housekeeping
The current price is £32
includes taxes & fees
31 May - 1 Jun

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About this property

Hotel Hacienda Del Caribe

  • Hotel near Quinta Avenida
  • Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant.
  • Other perks include:
    • An outdoor pool
    • Airport pick-up service (surcharge), express check-out and luggage storage
    • A 24-hour front desk, smoke-free property and concierge services
    • Tour/ticket information and a front desk safe
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All guest rooms at Hotel Hacienda Del Caribe include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Plasma TVs with cable channels
    • Coffee/tea makers, ceiling fans and daily housekeeping

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Outdoor pool
Hacienda Real del Caribe
Downtown Playa del Carmen
  • Pool
  • Restaurant
  • Air-conditioning
  • Breakfast available
8.4 out of 10, Very good, 1,000 reviews
The price is £45
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Hacienda Del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on 31 May 2026 start from £32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda Del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Del Caribe?

This property doesn't offer parking.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda Del Caribe provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 80 per room applies.

Where is Hotel Hacienda Del Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 412 out of 1002 reviews
Rating 8 - Good. 348 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 69 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beautiful hotel would recommend. Lots to walk to everything you need.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here before w room w balcony, was great. This time interior room smelled like piss.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Anabela

Liked: Cleanliness, amenities, property conditions & facilities
This is such a cute place, traditionally decorated and very clean. Concierge and lobby staff very friendly and great location. They also have beach towels. Great value for the price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Azam

Good room good location and value for money
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
Everything was great overall however the last night that we stayed there, we didn’t have hot water. Location was perfect Weather was perfect I really appreciate the fact that they gave us a bottled water as a curtesy
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Yitan

Liked: Staff & service
Friendly and helpful staff. Room has an authentic Mexican appeal, but it feels small and there's not a single chair for sitting. Strong AC and fan. Tiny bathroom and the toilet seat doesn't stay up. Good for a short stay.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Jaxon

Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda del caribe

Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent location, great value for the money.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return!
Verified

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!
Stayed 1 night in Jan 2025
Verified

8/10 Good

Lois

Liked: Cleanliness, amenities, property conditions & facilities
Room was large and very clean. Staff were always as helpful as they could be with the language barriers from Spanish to English. Any requests were dealt with quickly. My only complaint was the noise from the restaurant across from my room. In the late evening, lots of banging during cleanup. Also the freezer door banging shut every few minutes. As well, inconsiderate guests that come back late at night yelling and slamming doors. Not hotel's fault, but maybe post a note near front desk or in rooms to remind guests to be quieter after 11. Hotel is super close to beach and 5th ave and if you go in the opposite direction, lots of cheaper local restaurants and Walmart within 15 minute walk.
Huge room 108
Pool area
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous clean and very centric for anything you need
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a nice property and staff. Could not be any better. Thanks for everything and I will be back in the future
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Amenities
They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Rebekah

Liked: Staff & service, amenities, property conditions & facilities
Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10.
Stayed 1 night in Jul 2024
Verified

8/10 Good

TIM

The WI-FI did not work well. Would have stayed much longer as I am always working . Incredible location, comfy beds, great AC. Nice people and good style of hotel . Colonial style .
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

A well located Mexican gem

This is a lovely, quaint, Mexican-style hotel. The staff was great and very attentive. The hotel is very clean and located centrally in Playa del Carmen - close to the beach, the bus station and 5th Ave. If you are looking for a modern, American-style hotel, this is not for you. You may need to ask for hand towels and supply your own water but the location, the staff and the genuine atmosphere are wonderful.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was one block from the beach.. i did not like that it had no mini fridge or no microwave
Stayed 7 nights in Jun 2024