Title: El Punto Hotel Boutique Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=2797820&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Punto Hotel Boutique Travelers can soak in panoramic views from the rooftop terrace before planning adventures to nearby Xcaret Eco Theme Park with help from the multilingual staff ## Photo gallery for El Punto Hotel Boutique ![Lobby - El Punto Hotel Boutique (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/aa001e7c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - El Punto Hotel Boutique (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/54892833.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Master Suite | Premium bedding, down duvets, minibar, in-room safe - El Punto Hotel Boutique (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/45deba5b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - El Punto Hotel Boutique (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/faa9c957.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite -King side bed | Premium bedding, down duvets, minibar, in-room safe - El Punto Hotel Boutique (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/ee50a113.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Central Square, El Punto Hotel Boutique offers a cozy retreat with thoughtful amenities. Guests can use in-room WiFi, consult the concierge about local attractions, or arrange car rentals on the property for convenient exploration of the area. ## Reviews 7.6 Good ## Popular amenities - Parking included - Air-conditioning - Laundry room - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Junior Suite -King side bed ![Junior Suite -King side bed | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/76f98dd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite -King side bed - City view - 280 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Master Suite ![Family Master Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2800000/2797900/2797820/27be9f33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Master Suite - City view - 431 sq ft - Sleeps 4 - 1 King Bed and 1 Queen Bed ## You may also like Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/720ee448.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Water slide 9.2 Wonderful 161 reviews £258 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2026-4-14&chkout=2026-4-15&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=848725db-e0c5-47ce-9d2b-cd5610eb8e77&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/89000000/88210000/88203600/88203504/3a7dccbd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Kanai Resort, Riviera Maya Maroma - 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Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,095 reviews £87 includes taxes & fees 2 May - 3 May [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information?chkin=2026-5-2&chkout=2026-5-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=848725db-e0c5-47ce-9d2b-cd5610eb8e77&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/3c634c9f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 101 reviews £571 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=848725db-e0c5-47ce-9d2b-cd5610eb8e77&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/ccae3829_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-El-Punto-Boutique-Beach-Club.h2797820.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-El-Punto-Boutique-Beach-Club.h2797820.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, El Punto Hotel Boutique is in a shopping district and near the beach. Central Square is a notable landmark and some of the area's popular attractions include Xcaret Eco Theme Park and Xel-Há Park. Xplor Theme Park and Xaman Ha Aviary are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ziplining. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62614%2C-87.07273&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sXyh66SXy5nz5051IOigUfvVRVw=) Playa del Carmen ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 miles - ![Calle 12](https://images.trvl-media.com/place/601751/da2476c7-eee9-4f3c-b3ae-af6c6068543a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle 12 3 min walk \- 0.2 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.5 miles - Central Square 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Cervecería Chapultepec 1 min walk - Fah Restaurant Bar 1 min walk - Starbucks 1 min walk - Mi Jardin Secreto 1 min walk - Restaurante Tropical 1 min walk ## About this property ### El Punto Hotel Boutique Hotel near Central Square Located close to Xcaret Eco Theme Park, El Punto Hotel Boutique provides a rooftop terrace, dry cleaning/laundry services and car hire on-site. Stay connected with in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - A round-trip airport shuttle (surcharge), express check-in and smoke-free property - Multilingual staff, luggage storage and concierge services Room features All rooms are individually furnished, and offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches such as air conditioning and minibars. More amenities include: - Hypo-allergenic bedding, down duvets and free cots/infant beds - Bathrooms with designer toiletries and showers - 30-inch HDTVs with Netflix, streaming services and digital channels - Daily housekeeping and phones ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,887 reviews £40 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,278 reviews £37 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/ec87e8eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pelicano Inn Playa del Carmen - Beachfront Hotel Downtown Playa del Carmen - On private beach - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 369 reviews £67 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,028 reviews £72 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Mexican cuisine, al fresco dining ](https://images.trvl-media.com/lodging/7000000/6270000/6262200/6262103/cd4e5992.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Siesta Fiesta Hotel Downtown Playa del Carmen - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.6 Good 400 reviews £37 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=6262103&PinnedHotelID=6262103&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111340000/111336600/111336577/fa207ec6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areia Playa del Carmen-Beach front Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free Wi-Fi - Restaurant 7.6 Good 87 reviews £92 includes taxes & fees 30 Apr - 1 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-30&endDate=2026-05-01&selected=111336577&PinnedHotelID=111336577&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/22000000/21400000/21395400/21395365/94d53067.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MARQUEE Playa Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Breakfast available 8.8 Excellent 280 reviews £63 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=21395365&PinnedHotelID=21395365&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/652328d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - Spa - All-inclusive 8.8 Excellent 1,249 reviews £167 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2860000/2857500/2857483/db8c2ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Taj Oceanfront & Beachside Condo Hotel Downtown Playa del Carmen - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,001 reviews £147 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=2857483&PinnedHotelID=2857483&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 745 reviews £97 includes taxes & fees 17 Apr - 18 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=2797820&PinnedHotelID=2797820&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2797820,92927360,5151337,3874019,33273173) ## Property amenities ### Internet - Available in all rooms: WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking ### Family friendly - In-room cot - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach towels - Rooftop terrace ### Accessibility - No lift ### More - 1 building - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Premium bedding ### Bathroom - Designer toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 30-inch LCD TV with digital channels - Netflix - Streaming services ### Food and drink - Minibar ### More - Air conditioning - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in time starts at 3 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as el Punto el Punto Hotel Hotel el Punto Hotel Punto Punto Hotel Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico Hotel El Punto Adults Playa del Carmen Hotel El Punto Adults El Punto Adults Playa del Carmen El Punto Adults Hotel El Punto Boutique Beach Club Playa del Carmen Hotel El Punto Boutique Beach Club El Punto Boutique Beach Club Playa del Carmen El Punto Boutique Beach Club Hotel El Punto Riviera Maya/Playa Del Carmen Mexico Hotel El Punto Adults only ## Frequently asked questions ### Is El Punto Hotel Boutique pet-friendly? ### How much is parking at El Punto Hotel Boutique? ### What time is check-in at El Punto Hotel Boutique? ### What time is check-out at El Punto Hotel Boutique? ### Does El Punto Hotel Boutique provide a shuttle to the airport? ### Where is El Punto Hotel Boutique located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## El Punto Hotel Boutique Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.8 Location ### 8.4 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 129 8 - Good 176 6 - Okay 71 4 - Poor 45 2 - Terrible 30 ## Reviews Verified ### 4/10 Poor #### Verified traveller 9 Sept 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Lacks basic safety and essential functions. I booked this room last minute, and wasn’t expecting much for the price; however, safety and location were key for me. The man at front desk who checked me in was extremely kind and helpful. He even offered me a choice of rooms, and I was beyond pleased with the condition upon arrival. I chose the room with balcony as I didn’t mind the “noise” from the street, as considered it part of the experience and can easily sleep through anything. What I can’t sleep through is my door being opened TWICE in the evening (once around 8pm - I didn’t have top latch on and assumed this to be an honest mistake - I screamed and a man who I couldn’t see said “I’m so sorry”, and shut the door. I immediately approached the door and double checked I locked it properly including the top latch. Around 2am, someone tried opening my door again, and managed to unlock the bottom lock, but luckily the top latch kept them from entering. As a young American woman traveling solo that evening due to friends with different flights, I was terrified - and I consider myself to be quite Street smart. I had no idea what to do at this point as someone had a key that was able to unlock the door to my room whether that be the hotel staff, faulty lock system, or another guest (Or trespasser). I literally thought to myself, I may have to escape via my 2nd floor balcony if need be. Also the toilet didn’t work - AT ALL. Neither did the tv but I was informed of that. Staff said they are checking into the lock situation. ![](https://a.travel-assets.com/ugc/hotel-reviews/61913B9FDA9B547D4913690FF02375E671C769261599670414954.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/380C3A39D2F7A7B030CED492E7BEFD4F381800F81599670391851.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F7E116FE67D8A853674DEA82070BF5F6D839B36E1599670422005.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/472C8E6C8157D68BB92090C60F831FAB2E6BE0A31599670436366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Sep 2020 Verified ### 2/10 Terrible #### Verified traveller 8 Apr 2020 Disliked: Amenities El hotel cerro y no nos avisaron, muy mal servicio al cliente ##### Verified traveller Stayed 2 nights in Mar 2020 Verified ### 2/10 Terrible #### DANELY 1 Apr 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio Muy mal .. al momento de llegar nunca nadie me recibió en el hotel ... y por lo tanto no me dieron mi habitación .. y tuve que ir en busca de otro hotel ##### DANELY Stayed 1 night in Mar 2020 Verified ### 6/10 Okay #### Verified traveller 23 Mar 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities No habia agua caliente eso fue lo que no me gusto y el aire no servia muy bien ##### Verified traveller Stayed 2 nights in Mar 2020 Verified ### 2/10 Terrible #### Angeles 20 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Es el hotel mas horible k ##### Angeles Stayed 1 night in Mar 2020 Verified ### 6/10 Okay #### Jabes 19 Mar 2020 La atención regular, malas instalaciones, no te dan jabón, ni shampoo, no hay servicio de tv, instalaciones sin mantenimiento, el lugar no es como te lo pintan en las fotos, si pones para dos personas, no te dan dos camas, te dan una cama king size y una sábana ##### Jabes Stayed 3 nights in Mar 2020 Verified ### 4/10 Poor #### Jose 17 Mar 2020 Liked: Staff & service It was ok but no for me to stay again the smell was the worst ##### Jose Stayed 5 nights in Mar 2020 Verified ### 2/10 Terrible #### Miguel Angel 16 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort primero llegue y en recepcion me dijeron que al entrar a la habitacion tenia que abrir la llave general del baño para que corriera el agua (empezamos mal) y al llegar necesitaba lavarme las manos por el covid-19 y NO HABIA JABON ni shampoo!!! la regadera el agua salia fatal. al final decidi cambiarme de hotel. una de las peores experiencias. ##### Miguel Angel Stayed 2 nights in Mar 2020 Verified ### 10/10 Excellent #### Ben 11 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a nice location. Very clean. I only wish I had a balcony for my room. Only one small window opened. ##### Ben Stayed 4 nights in Mar 2020 Verified ### 6/10 Okay #### Hernandez 10 Mar 2020 Liked: Cleanliness, staff & service The location was convenient to the tourist attraction and beach. ##### Hernandez Stayed 5 nights in Mar 2020 Verified ### 8/10 Good #### Mara 8 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy amables Muy buen servicio, cómodas habitaciones con lo esencial para descansar, sin lujos pero muy practico para lo que realmente se usa, dormir ya que el día se la pasa uno de paseo, la camarista siempre nos dejo muy limpio Y todos muy atentos. ##### Mara Stayed 7 nights in Feb 2020 Verified ### 6/10 Okay #### Verified traveller 4 Mar 2020 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Very noisy. Lou bands all night. Had to buy earplugs. ##### Verified traveller Stayed 8 nights in Feb 2020 Verified ### 2/10 Terrible #### Damián 3 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities El inodoro no servía La regadera era un pequeño chorrito No había jabón Las toallas viejísimas La tv no funcionaba ##### Damián Stayed 1 night in Mar 2020 Verified ### 6/10 Okay #### Verified traveller 27 Feb 2020 Liked: Cleanliness Disliked: Room comfort Tiene buena localización, pero el hotel ya es viejo no le dan mantenimiento ,no está habilitada la terraza que se menciona ,el cuarto que me toco no tenía ventana para abrir, la tv nunca funcionó enciende pero no capta ningún canal ,las almohadas y el colchón no permiten descansar ,el baño es muy pequeño ,el aire acondicionado no enfría ,el mini bar no deja bajar la temperatura por consiguiente las cervezas al tiempo ##### Verified traveller Stayed 3 nights in Feb 2020 Verified ### 8/10 Good #### Verified traveller 19 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excelente ubicación, aun excelente precio, las habitaciones en muy buenas condiciones ##### Verified traveller Stayed 1 night in Feb 2020 Verified ### 8/10 Good #### Verified traveller 8 Feb 2020 Liked: Cleanliness, staff & service Super friendly and helpful staff!!, Great location and the cost / benefit is excellent if you want to stay right on the 5th avenue. ##### Verified traveller Stayed 1 night in Feb 2020 Verified ### 8/10 Good #### Verified traveller 28 Jan 2020 Liked: Cleanliness, staff & service El lugar esta muy céntrico, pero mi habitación tenía problemas con la televisión y la puerta, fuera de eso, todo bien ##### Verified traveller Stayed 2 nights in Jan 2020 Verified ### 4/10 Poor #### GERARDO 13 Jan 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Un hotel muy viejo al cual le falta muchisimo mantenimiento. No tenían agua caliente. Las toallas mu desgastadas. No lo recomiendo. ##### GERARDO Stayed 2 nights in Jan 2020 Verified ### 10/10 Excellent #### María de Atocha 10 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nuestra estancia fue muy agradable y está muy bien ubicado. Precio muy accesible ##### María de Atocha Stayed 3 nights in Dec 2019 Verified ### 2/10 Terrible #### Verified traveller 6 Jan 2020 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### La photo n est pas représentative ,attention,, Très mauvaise senteur dans la chambre et bruyant ![](https://a.travel-assets.com/ugc/hotel-reviews/0C302BFD87CBDDC573A18E66E080341CAEF236331578326266146.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F6A5C1741BFB59B54712828CD470B6DCCAC854391578326282303.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Jan 2020 Verified ### 2/10 Terrible #### Luis Armando 5 Jan 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Robo No pude viajar y se quedaron con el dinero, no dieron ni siquiera la oportunidad de cambiar la fecha, mal muy mal ##### Luis Armando Stayed 3 nights in Dec 2019 Verified ### 2/10 Terrible #### Michelle 28 Dec 2019 Disliked: Staff & service, amenities, property conditions & facilities Do NOT stay here this facility is not what it promotes ! ##### Michelle Stayed 8 nights in Dec 2019 Verified ### 8/10 Good #### Verified traveller 27 Dec 2019 Bastante bueno, muy bonito. Es muy recomevdable y el servicio es bueno ##### Verified traveller Stayed 1 night in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 24 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the location and the cleanliness! Everything was perfect! ##### Verified traveller Stayed 7 nights in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 18 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente , sobretodo el trato personal de todas las personas que ahí laboran ##### Verified traveller Stayed 4 nights in Dec 2019 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - 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