Fairmont Mayakoba All Inclusive

Photo gallery for Fairmont Mayakoba All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
5 outdoor pools, open 6:00 AM to 8:00 PM, free pool cabanas

Overview of Fairmont Mayakoba All Inclusive

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXplor Theme Park20 min drive
  • Popular LocationChaak Tun Cenote22 min drive
  • Popular LocationXcaret Eco Theme Park22 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba All Inclusive is in the entertainment district and on the beach. The area's natural beauty can be seen at Maroma Beach and Playa del Carmen Main Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Travelling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Looking to get your feet wet? Parasailing and rafting adventures can be found near the property.

What's nearby

  • El Camaleon Mayakoba Golf Course - 1 min walk
  • Tres Rios Ecopark - 6 min drive
  • Xplor Theme Park - 20 min drive
  • Chaak Tun Cenote - 22 min drive
  • Xcaret Eco Theme Park - 22 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • Casa del Lago - 20 min walk
  • Fonda Argentina - 4 min drive
  • La Brasserie - 5 min drive
  • Koh Thai - 5 min drive
  • Arezzo - 6 min drive

About this property

Fairmont Mayakoba All Inclusive

Upscale hotel on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 401 rooms offer comforts such as Select Comfort beds and premium bedding, plus in-room free WiFi and LED TVs with cable channels. Other amenities available to guests include furnished balconies, 24-hour room service and separate baths and showers.
Fairmont Mayakoba All Inclusive offers 401 accommodations with laptop-compatible safes and free newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a health club and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Willow Stream Spa has 20 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Bureau Veritas (third-party expert - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Canoeing
  • Cave exploring
  • Children's pool
  • Designer shops
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Pilates classes
  • Playground
  • Private picnics
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Wine-tasting room
  • Winery release events
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre (27710 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower

Entertainment

  • TV channels
  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 30 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 1 March 2021 to 15 September 2022 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.40
  • Resort fee: USD 27.00 per person, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Sporting facilities or equipment
  • Internet access
  • In-room bottled water
  • Valet parking
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive
Fairmont Mayakoba Inclusive
Fairmont Mayakoba Riviera Maya
Fairmont Mayakoba All Inclusive Hotel
Fairmont Mayakoba Riviera Maya All Inclusive
Fairmont Mayakoba All Inclusive Playa del Carmen
Fairmont Mayakoba All Inclusive Hotel Playa del Carmen

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 385 out of 490 reviews
5 - Excellent 79%
Rating 4 - Good. 76 out of 490 reviews
4 - Good 16%
Rating 3 - Okay. 21 out of 490 reviews
3 - Okay 4%
Rating 2 - Poor. 8 out of 490 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 490 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.7/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was under renovation, noise, limited restaurants, limited food options, long wait time My wife diet was difficult to meet even though she wrote the concierge ahead of time. There was not effort to accommodate her diet restrictions
Stayed 5 nights in Apr 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
1- This property is great…still under renovation work almost at the end stage ( if you visit you wont be bothered by the work being done on the renovation) 2.- service is fantastic, staff is amazing.. applause to the staff. 3.- the new all inclusive is not what it used to be.. its a diluted all inclusive .. tauro their best restaurant a steak restaurant has only 1 option of a cheap steak in their all inclusive. Only mc&cheese on the kids menu. If you dont eat sea food …careful , your options will be super limited. Food quality is still great but they took away many many things from the menu in all restaurants ( oysters, whole fish dishes, mole, hot wings, churros, nuggets , chamorro, chile relleno and many more items missing ) check the menus before you book.
Stayed 5 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. The resort as a whole could use an update as it's looking a bit tired in areas but that's a small complaint. The staff is beyond excellent; the property is in the middle of a rainforest type environment; incredible! My 6 year old daughter absolutely loved the place and threw a fit when we had to leave. I'm a super picky person and this place exceeded all my expectations.
Stayed 5 nights in Mar 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Check in was terrible as they could not find my reservation even though I showed them the confirmation #.
Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation choice
Our second time at this hotel, it is amazing. Food, drinks are excellent. Pools beautiful. Beach amazing. Will be back.
Stayed 4 nights in Jan 2022