Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Artisan Playa Paraíso

Photo gallery

Premium bedding, in-room safe, desk, blackout curtains
On the beach, white sand, beach shuttle, sun-loungers
Outdoor pool, pool loungers
Premium bedding, in-room safe, desk, blackout curtains

Artisan Playa Paraíso

4 out of 5

4.3/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationEl Manglar Golf Course4 min drive
    Popular LocationMaroma Beach9 min drive
    Popular LocationTres Rios Ecopark12 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Choose dates to view prices

Ocean Front Suite

  • Ocean view
  • Sleeps 2
  • 1 Single Bed

Pool View Suite

3.8/5 guest room rating
  • 1076 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Ocean View Suite

5/5 guest room rating
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, Artisan Playa Paraíso is in the suburbs and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Crococun Zoo and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • El Manglar Golf Course - 4 min drive
  • Maroma Beach - 9 min drive
  • Sanctuary of Hope and Time Capsule - 11 min drive
  • Tres Rios Ecopark - 12 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive


  • Cavamar — 1 min walk
  • The Blend — 1 min walk
  • El Hashiru - 14 min walk
  • Cirque Du Soleil Joya - 20 min walk
  • Burger Stop - 5 min drive

About this property

Artisan Playa Paraíso

Elegant adults-only hotel on the beach
At Artisan Playa Paraíso, hit the beach, dine on-site at Cavamar or enjoy a drink at one of the hotel's 3 bars/lounges. All 38 rooms boast private pools, and offer free WiFi and balconies. Microwaves and room service are standard, as are LCD TVs with cable channels.
Artisan Playa Paraíso offers 38 forms of air-conditioned accommodation with private pools and espresso makers. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8 AM–11 AM: MXN 250-500 per person
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Outdoor pool
  • Hot tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Rooftop terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance


  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding


  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels


  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony


  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private pool
  • Safe
  • Slippers
  • Turndown service



Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 180 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 250 and MXN 500 per person (approximately)
  • Airport shuttle fee: MXN 130 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Senses Hotels Collection Riviera Maya
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Artisan Playa Paraíso and receive a full refund?
Yes, Artisan Playa Paraíso offers free cancellation on select room rates, because flexibility matters! Please refer to Artisan Playa Paraíso cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Artisan Playa Paraíso?
As of 13 Apr 2021, prices found for a 1-night stay for 2 adults at Artisan Playa Paraíso on 14 Apr 2021 start from £116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Artisan Playa Paraíso have a pool?
Yes, this property has an outdoor pool.
Is Artisan Playa Paraíso pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Artisan Playa Paraíso?
Check-in begins at 3 PM.
What time is check-out at Artisan Playa Paraíso?
Checkout is at noon.
Does Artisan Playa Paraíso provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of MXN 130 per vehicle applies.
Where is Artisan Playa Paraíso located?
Nestled on the beach, this Playa del Carmen hotel is 1.5 mi (2.4 km) from El Manglar Golf Course and 2.3 mi (3.7 km) from Maroma Beach. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are also within 9 miles (15 km).

Overall score and ratings



Rating 5 - Excellent. 72 out of 127 reviews
5 - Excellent 57%
Rating 4 - Good. 38 out of 127 reviews
4 - Good 30%
Rating 3 - Okay. 8 out of 127 reviews
3 - Okay 6%
Rating 2 - Poor. 4 out of 127 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 127 reviews
1 - Terrible 4%




Staff & service




Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.
Stayed 4 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is not wheelchair friendly. The room was spacious, clean and the hot tub/personal pool was fantastic! The onsite restaurant was expensive and the amount of foodserved was poor.
Stayed 8 nights in Dec 2020

1/5 Terrible

Travelled with partner
This probably the worst experience I had while going to a resort. Don't get fooled by the well-taken pictures of the pool and the ocean. There is only on restaurant for dinner service. The other you had to make prior reservations. Even though there was only 2 people in there they wouldn't allow us to eat there. Also, make sure your stay in clouded everything because initially we were told everything was included but come to find out that we only purchased the room for 600 dollars for 4 days 3 nights. And it would be an additional 95 dollar person. For ”all inclusive” which meant you get one restaurant, access to the pool, the beach is literally one tiny area with no chairs and if you want extra towels they charge a fee of 30 dollars. Which is ridiculous, because you already paid for everything to be included. So you get two gull length towels but you have to only use one towel for the beach and the other for after when you are cleaning off. The cabanas and chairs that you see are for the resort next for Iberostar. (which I highly recommend this all-inclusive instead. Because we ended up checking out of the artisan to stay at Iberostar. Because instead of paying the artisan the extra 600 dollars for their crappy all-inclusive. We went and paid 580 for 3 days and 2 nights at Iberostar,much better and more worth every penny.The artisan no entertainment or activities. So you are literally just forced to to hang out in your room or at the restaurant upstairs that closes at 10 pm.
Stayed 3 nights in Mar 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very attentive everyone was very nice and always with a smile on their face good place to stay
Stayed 3 nights in Jan 2020

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful pool and beach. Bit far from everything. Staff was unfriendly and very small choice for food and beverage
Stayed 2 nights in Sep 2019

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