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Andaz Mayakoba - A Concept by Hyatt All Inclusive

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Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - A Concept by Hyatt All Inclusive

Andaz Mayakoba - A Concept by Hyatt All Inclusive

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min walk
  • Popular LocationGrand Coral Golf Riviera Maya3 min drive
  • Popular LocationTres Rios Ecopark5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - A Concept by Hyatt All Inclusive is next to a golf course and on a private beach. Shoppers can visit Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Xcaret Eco Theme Park. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. With parasailing, sailing and surfing/boogie boarding nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window
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Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Grand Coral Golf Riviera Maya - 3 min drive
  • Tres Rios Ecopark - 5 min drive
  • Playa 88 - 8 min drive
  • Punta Esmeralda Beach - 8 min drive

Restaurants

  • Cocina Milagro — 1 min walk
  • Tinta del Pulpo — 1 min walk
  • El Puerto - 14 min walk
  • Casa del Lago - 16 min walk
  • Fonda Argentina - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

About this property

Andaz Mayakoba - A Concept by Hyatt All Inclusive

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day on Andaz Mayakoba - A Concept by Hyatt All Inclusive's private white sand beach or relax by one of the resort's 2 outdoor swimming pools. All 214 rooms feature thoughtful touches such as bathrobes and slippers, along with free WiFi and balconies or patios. Guests will also find flat-screen TVs, minibars and room service.
Andaz Mayakoba - A Concept by Hyatt All Inclusive offers 214 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a private beach and a sauna. Other recreational amenities include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

All-inclusive details

All-inclusive room rates at Andaz Mayakoba - A Concept by Hyatt All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Cycling
Fitness facilities

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • 1 restaurant
  • 1 beach bar and 1 bar/lounge
  • Room service available

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Aerobics classes
  • Archery
  • Ecotours
  • Free bike hire
  • Kayaking
  • Private picnics
  • Sauna
  • Scuba diving
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100, per pet, per stay, plus a deposit of USD 100 per stay
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Guests must transfer to the property via shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Andaz Mayakoba All Inclusive Package Concept Hyatt
az Mayakoba Inclusive Package
Andaz Mayakoba a Concept By Hyatt
Andaz Mayakoba a Concept By Hyatt All Inclusive
Andaz Mayakoba a Concept By Hyatt All Inclusive Package
Andaz Mayakoba - A Concept by Hyatt All Inclusive Resort

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 38 out of 52 reviews
5 - Excellent 73%
Rating 4 - Good. 8 out of 52 reviews
4 - Good 15%
Rating 3 - Okay. 3 out of 52 reviews
3 - Okay 6%
Rating 2 - Poor. 2 out of 52 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 52 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
Stayed 4 nights in Dec 2020