Our stay at Liethen Lodge started with checking into our booked Accomodation. At this point we were really excited as the flat was excellent, and as described on here. Two double bedrooms, bathroom, (well equipped) kitchen, dining room and lounge. Having checked in and unpacked our bags we left to meet with family for an evening meal.
Whilst we were out with family hotels.com phoned me saying there was an error with our booking but another room had been found. I explained that we had already checked in, there must be an error with this communication. The operator agreed.
We arrived back at Leithen Lodge and were greeted by the owners who explained the website had double booked the flat. They had phoned around other hotels but nothing was free so moved some furniture around to make another room suitable. This did not have the same facilities, although was described as an upgrade.
Although this situation was not ideal, the original flat would have been excellent, which is ironically why we were so disappointed. We saw what we should have had and that was taken away from us.