2/5 Poor
Amanda K.
8 Jul 2020
Beautiful home but was not ready for guests
This property is in a great location with a quick walk to the beach. It’s decorated and furnished like a luxurious model home and would have been the perfect beach retreat. Kitchen is perfect for all your cooking needs. Reason for my review is - we were expecting a luxurious beach vacation retreat but instead experienced a home that was infested by ants and hadn’t been cleaned. Our first night we discovered the carpenter ants- I’m talking about an army of ants- not just a few here and there. They were crawling on walls, beds, ceilings, kitchen light fixtures, toilets, etc. My two small children were scared to sleep and go to the toilets by themselves in fear of getting bit. I called the emergency line but it wasn’t until day 3 of our stay that an exterminator finally came out and sprayed. The smell from the spray was so strong we couldn’t use the upstairs, so my family of 4 slept in the downstairs master for 6 nights (it had less ants and didn’t smell). This kept us from packing up and leaving, but was not the experience we paid for. Let’s talk about the cleanliness- one of the beds had a white comforter with lots of stains. There was a large yellow stain that looked like a small child had an accident. Why was this never inspected and replaced prior to us arriving?? The down stairs floors were so dirty our feet turned black after a couple hours. We found two M&Ms and a used contact lens on the floors which proved they weren’t cleaned. I had to clean the oven before using it. Fortunately we brought lots of paper towels and antibacterial wipes and were able to clean ourselves. But who wants to mop floors on your hands and knees while on vacation. Not me! The cleaning crew came twice as a response to my calls, but they told me they were only there to clean up the dead ants located all over the home as a result of the bug spray that was slowly forcing them to come out of the walls and die. One of the beds was also broken - it slanted to one side and was not usable. I was told someone would come out to fix it but they never did. The ant problem and cleanliness negatively impacted our vacation experience to the degree that we’re reconsidering how we book next year’s vacation. The managing company refunded our stay by almost 20% and did respond to my calls but was not able to resolve the ant or cleanliness issues. If this home had been better cleaned and inspected prior to our arrival, I would be leaving a 5 star review.
