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Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Featured image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Overview of Helios Mallorca Hotel & Apartments

VIP Access
UNESCO Sustainable Travel Pledge

Helios Mallorca Hotel & Apartments

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610

Explore the area

  • AirportPalma de Mallorca (PMI)10 min drive
  • Popular LocationPuerto Portals Marina16 min drive
  • Popular LocationCala Mayor Beach19 min drive
  • Popular LocationPalma Nova Beach25 min drive

Choose dates to view prices

About this area

Palma de Mallorca

Located near the beach, Helios Mallorca Hotel & Apartments is in Can Pastilla, a neighbourhood in Palma de Mallorca. The area's natural beauty can be seen at Plaza Espana and Cala Mayor Beach. Looking to enjoy an event or a game while in town? See what's happening at Circuito Mallorca or Plaza de Toros.

What's nearby

  • Platja de Can Pastilla - 4 min walk
  • Platja d'Or - 10 min walk
  • Puerto Portals Marina - 16 min drive
  • Cala Mayor Beach - 19 min drive
  • Palma Nova Beach - 25 min drive

Restaurants

  • Bon Vent - 3 min walk
  • Ricky's - 3 min walk
  • Dino - 4 min walk
  • Il Gamberetto di Palma - 5 min walk
  • Space - 5 min walk

Getting around

  • Palma de Mallorca Verge de Lluc Station - 9 min drive
  • Son Fuster Vell Station - 9 min drive
  • Palma de Mallorca (PMI) - 10 min drive

About this property

Helios Mallorca Hotel & Apartments

Eco-friendly Palma de Mallorca hotel in Can Pastilla with sauna
An indoor pool, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 305 rooms offer free WiFi, balconies or patios and LCD TVs with satellite channels. Fridges, minibars and hairdryers are among the other amenities available to guests.
Helios Mallorca Hotel & Apartments offers 305 forms of accommodation with minibars and a safe. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Electric car charging station on site
  • Free off-site parking
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 10 for adults and EUR 5 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge

Things to do

  • Bike tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike storage
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Catalan
  • Dutch
  • English
  • French
  • German
  • Polish
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 6.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property uses wind, solar and geothermal energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Helios Playa de Palma
Hotel Helios Playa de Palma
Hotel Helios Mallorca Playa de Palma
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Hotel Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 548 out of 988 reviews
5 - Excellent 55%
Rating 4 - Good. 368 out of 988 reviews
4 - Good 37%
Rating 3 - Okay. 54 out of 988 reviews
3 - Okay 5%
Rating 2 - Poor. 8 out of 988 reviews
2 - Poor 1%
Rating 1 - Terrible. 10 out of 988 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In door swimming pool water was very cold. Food was not good and beds are uncomfortable. Staff are amazing. Thank you
Stayed 3 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Natalia and Margarita were superb
Stayed 7 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel amenities (restaurant, spa, pool). Reasonably sized, clean, air-conditioned room with balcony, good shower and bed. All in all, a very comfortable stay which is well-priced. We will definitely return!
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff fantastic in both reception and the bar . Couldn’t do enough to help
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, property conditions & facilities
Place was fantastic. Great location and hotel staff was very good
Stayed 4 nights in Aug 2021