Ratings based on 3,473 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great value for the money.

Posted 17-Apr-2017
Rooms are a little small and the amenities (shampoo, cups, etc) are very basic, but you can't beat the value. Pools are large and have lots of fun activities and can keep kids occupied for hours. Plenty of food options at the restaurant, although lines can get pretty long at peak times. The running trail is terrific-very peaceful and filled with fun trivia to look at as you run.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2017
Room wasn't ready at check in time. Waited over an hour, still wasn't ready. After complaining they put us in another room. Went to pool area and after looking around for towels we asked life guard and she said I had to go to front desk to get pool towels. Went to front desk and waited in a line because it was check in time, finally got towels for the pool. A lot of work for towels when we just wanted to relax by the pool. Call me crazy but have the towels out in the pool area, simple solution.
4out of 5
Recommended
for Everyone
by A verified traveller from fl

nice hotel, small room

Posted 04-Apr-2017
the hotel is nice and well maintained but the room is small and it does not even has a microwave. I needed to warm up some milk for my kid at 11 pm and there was no place inside the hotel with an available microwave I could use.
5out of 5
Recommended
for Everyone
by A verified traveller from R

Fun family hotel

Posted 26-Mar-2017
Overall a great hotel stay! Loved the themed room, The Little Mermaid. Nice pools. Super friendly staff. My only complaint is that the room had no coffee maker.
1out of 5
by A verified traveller

Dissatisfied

Posted 24-Mar-2017
Clogged toilet. Half mile walk from guest services/dining to room. On 2nd night after a full day at Disney my toddler and I were locked out of our room for a half hour due to a hotel error. They said they would send someone to open the door and they didn't. My daughter peed her pants.
3out of 5
by A verified traveller from ontario

Wrong room

Posted 23-Mar-2017
The lady who checked us in send us wrong floor wrong room we were far from lobby it was a mess late at night very inconvient The manger was helpful but still was not happy for a Disney hotel Fun looking for kids but rooms like a motel feel Pools were cool
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
the cutest most fun Disney room for your elementary age kiddos!
5out of 5
Recommended
for Everyone
by A verified traveller

Gorgeous resort

Posted 20-Mar-2017
We loved Art of Animation. We were there for Spring Break so it was hurry up and wait for everything. Our kids are 6 and 3 and they loved all the theming and activities. I have no complaints and would stay again.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Very clean, and well kept. Would definitely stay here again.
1out of 5
by A verified traveller from Vancouver

Not good value.

Posted 10-Mar-2017
Carpet in room was wet in places upon checkin. No whirlpools or hot tubs? Way overpriced. Poor food options and it felt more like a cattle call. Bus service was excellent twice and ridiculously slow (1 hour with posted arrival time always changing). Not happy with the value at all.