Ratings based on 3,482 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Excellent hotel

Posted 30-May-2017
It was amazing. My family loved the facilities and friendliness of the staff. The transport system also works perfectly. We also love the magic bracelet.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

nice room

Posted 03-May-2017
Pros: Character decor in room - wanted to use the pools.
Cons: Have the pools working - drive the bus to the gate at Disney.
Location: Longer ride to Disney than other hotels.
Kids liked hotel and staff. Good service. Bus to Disney was last in line so long way for toddler to walk - not a good experience. Won't take a toddler again. Price hotel so plan to enjoy the room or get a cheaper one. Pools on the blink I guess so got robbed of swimming. Guess you have to call ahead to make sure everything is working - of course when it is non-refundable what can you do?
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Spectacular Disney Resort...!

Posted 27-Apr-2017
What an amazing experience everywhere in this property. They pampering you! Highly Recommended!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great value for the money.

Posted 17-Apr-2017
Rooms are a little small and the amenities (shampoo, cups, etc) are very basic, but you can't beat the value. Pools are large and have lots of fun activities and can keep kids occupied for hours. Plenty of food options at the restaurant, although lines can get pretty long at peak times. The running trail is terrific-very peaceful and filled with fun trivia to look at as you run.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2017
Room wasn't ready at check in time. Waited over an hour, still wasn't ready. After complaining they put us in another room. Went to pool area and after looking around for towels we asked life guard and she said I had to go to front desk to get pool towels. Went to front desk and waited in a line because it was check in time, finally got towels for the pool. A lot of work for towels when we just wanted to relax by the pool. Call me crazy but have the towels out in the pool area, simple solution.
4 out of 5
Recommended
for Everyone
by A verified traveller from fl

nice hotel, small room

Posted 04-Apr-2017
the hotel is nice and well maintained but the room is small and it does not even has a microwave. I needed to warm up some milk for my kid at 11 pm and there was no place inside the hotel with an available microwave I could use.
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Fun family hotel

Posted 26-Mar-2017
Overall a great hotel stay! Loved the themed room, The Little Mermaid. Nice pools. Super friendly staff. My only complaint is that the room had no coffee maker.
1 out of 5
by A verified traveller

Dissatisfied

Posted 24-Mar-2017
Clogged toilet. Half mile walk from guest services/dining to room. On 2nd night after a full day at Disney my toddler and I were locked out of our room for a half hour due to a hotel error. They said they would send someone to open the door and they didn't. My daughter peed her pants.
3 out of 5
by A verified traveller from ontario

Wrong room

Posted 23-Mar-2017
The lady who checked us in send us wrong floor wrong room we were far from lobby it was a mess late at night very inconvient The manger was helpful but still was not happy for a Disney hotel Fun looking for kids but rooms like a motel feel Pools were cool
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
the cutest most fun Disney room for your elementary age kiddos!