Deluxe Double Room, 2 Queen Beds | Desk, laptop workspace, free WiFi, bed sheets
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Reviews of Hotel Los Robles

3 out of 5
Hotel Los Robles
Av. Vicente Guerrero, 2309, Nuevo Laredo, TAMPS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 47 reviews" "
Rating 8 - Good. 10 out of 47 reviews" "
Rating 6 - Okay. 2 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Venessa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is really friendly around the clock. The room is very clean you could actually smell the cleanliness from the bed sheets to the walls and the restroom too. The staff really makes you feel as if your part of the team. This was the first time I tried the breakfast it was very taste yet my partner wasn't able to try it since he was asleep and I wasnt allowed to take the food to the room like in other places I've stayed in. The breakfast sitting area is to crowded. Maybe trying smaller tables yet don't get me wrong it was very good. This was my first time on the 2nd floor it was ok. I still prefer the bottom floor building 2 the building where you could park by your room. Those rooms are more up to date style wise. Yet over all I don't mind any room nor any floor since the rooms across the hotel are very clean and the staff is always prompt on helping the guest out. I felt safe staying there even though there is a night club right across the hotel yet we were good and safe..
Stayed 1 night in Feb 2024

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gerente General on 10 Oct 2023
Estimado Sr. Mario muchas gracias por su evaluacion. Esperamos verlo pronto por NLD.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean Very friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Ulises Francisco

Stayed 2 nights in Mar 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Mar 2023
Response from Gerente on 30 Mar 2023
Thank you for your review!

4/10 Poor

Juan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old and smells horrible and the mattresses the worst part.
Response from Gerente general on 30 Nov 2022
Siento mucho que tenga esa impresión. Verificaremos que es lo qué pasó. Tenemos el hotel en remodelación y todos los colchones son nuevos. Verificaremos porque de su comentario y trataremos de mejorar. Estamos trabajando para dar el mejor servicio. Gracias

10/10 Excellent

graciela

Stayed 1 night in Nov 2022

10/10 Excellent

Jesus, South Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, good security and front desk was very helpful. We would stay here again!
Stayed 1 night in Aug 2022
Response from General manager on 11 Aug 2022
Thank you ! Happy to see you again soon

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived very early 8am because Mexican custom trouble but the rom was available with little bit extra. The hotel staff are very kind and helpful.
Stayed 1 night in Dec 2021

10/10 Excellent

Pedro Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Desland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very helpful.
Stayed 1 night in Oct 2021

10/10 Excellent

Susan

Stayed 1 night in Sep 2021

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dylan Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable la gente de recepción.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ariel

Stayed 1 night in Jan 2024

6/10 Okay

jose

Business traveller
Buena ubicación pero loby reducido.
Buena ubicación,estacionamiento accesible,espacio muy reducido para desayuno.
Stayed 1 night in Jan 2024

8/10 Good

Israel

Stayed 1 night in Jan 2024

4/10 Poor

Iris del Rayo

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Anahi

Stayed 2 nights in Oct 2023

10/10 Excellent

Niurka Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de la señora a cargo. Un buen servicio y limpieza. Recomendado
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location very accommodating
Stayed 2 nights in Oct 2023

10/10 Excellent

RUFINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fué una estancia confortable, ambiente familiar, la atención del personal administrativo amable y carismático; además tiene precios accesibles Yo recomiendo al 100% el Hotel Los Robles.
Stayed 2 nights in Sep 2023
Response from Gerente General on 10 Oct 2023
Fue un placer atenderle. Muchas Gracias por su estancia y confianza. esperamos poderle servir de nuevo en su proxia visita en Nuevo Laredo.

10/10 Excellent

luis geovanni

Stayed 4 nights in Sep 2023
Response from Gerente General on 10 Oct 2023
Estimado Luis Geovanni ,Muchas Gracias por su evaluacion. Esperamos poderle servir de nuevo en su proxima visita a NLD.

10/10 Excellent

Deivis Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Muy Amables
Stayed 1 night in Sep 2023
Response from Gerente General on 10 Oct 2023
Estimado Deivis Daniel muchas gracias por tomarse el tiempo de valuarnos. Esperamos poderle servir pronto en su visita en Nuevo Laredo.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Response from Gerente General on 10 Oct 2023
Estimado Sr. Javier gracias por su evaluacion y palabras. Esperamos poderle servir pronto en su proxima visita a NLD.

10/10 Excellent

Luis Alberto

Stayed 1 night in Jul 2023

10/10 Excellent

Jahzeel

Stayed 1 night in May 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ernesto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito y acogedor, el sr del turno de la noche super amable y por la mañana nos pidieron amablemente el taxi para el consulado, super recomendado si vas a Visado
Stayed 1 night in Apr 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucha tranquilida, especial para un descanso
Response from Gerente on 30 Mar 2023
Muchas gracias por su evaluación y su comentario.

2/10 Terrible

Angel

Stayed 1 night in Mar 2023

8/10 Good

Jose

Stayed 1 night in Jan 2023

10/10 Excellent

Jesús encarnacion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de la sra robles excelente servicio
Stayed 1 night in Oct 2022
Response from Gerente general on 20 Oct 2022
Gracias por su estancia y su evaluación.

8/10 Good

JOSE ANTONIO

Stayed 2 nights in Sep 2022

8/10 Good

Nelida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Gerente General on 10 Oct 2022
Gracias, esperamos su visita pronto.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca el servicio de las empleados muy amables
Stayed 2 nights in Jul 2022
Response from Gerente general on 2 Aug 2022
Gracias

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve muy agusto muy buen servicio
Stayed 2 nights in May 2022

8/10 Good

Roberto

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y bueno para descansar
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
agradable, un buen lugar para descansar
Stayed 1 night in Feb 2022

8/10 Good

JOSUE

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022