Overview of Best Western Brook Hotel Norwich

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Desk, free WiFi, linens
Desk, free WiFi, linens
Desk, free WiFi, linens
Desk, free WiFi, linens

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast Available
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationEarlham Park10 min drive
    Popular LocationUEA Sportspark11 min drive
    Popular LocationUniversity of East Anglia12 min drive
    AirportNorwich (NWI-Norwich Intl.)17 min drive

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About this area


Located in Norwich, Best Western Brook Hotel Norwich is in the suburbs. The Forum and Norwich Cathedral are notable landmarks, and the area's natural beauty can be seen at Earlham Park and Norwich Riverside Walk. Looking to enjoy an event or a match? See what's going on at UEA Sportspark or Carrow Road.
Visit our Norwich travel guide
Popular Location

What's nearby

  • Bawburgh Golf Club - 4 min drive
  • Earlham Park - 10 min drive
  • UEA Sportspark - 11 min drive
  • University of East Anglia - 12 min drive
  • Sainsbury Centre for the Visual Arts - 16 min drive

Getting around

  • Spooner Row Station - 15 min drive
  • AirportNorwich (NWI-Norwich Intl.) - 17 min drive


  • Brook Restaurant — 1 min walk
  • Brook Bar — 1 min walk
  • The Cherry Tree - 18 min walk
  • Happy View - 3 min drive
  • Happy Valley - 3 min drive

About this property

Best Western Brook Hotel Norwich

Suburban Norwich hotel in Bowthorpe, near Earlham Park
A restaurant, a bar/lounge and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and wedding services. All 81 rooms offer free WiFi, room service and flat-screen TVs. Guests will also find coffee/tea makers, hairdryers and phones.
Best Western Brook Hotel Norwich offers 81 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 10.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service
  • Laundry facilities


  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Meeting rooms


  • Garden
  • Picnic area
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking


  • Designated smoking areas

Room amenities


  • Linens


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Phone



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 10.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Can I cancel my reservation for free at Best Western Brook Hotel Norwich and receive a full refund?
Yes, Best Western Brook Hotel Norwich offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Brook Hotel Norwich cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Brook Hotel Norwich pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Brook Hotel Norwich?
Self-parking is free at this property.
What time is check-in at Best Western Brook Hotel Norwich?
Check-in is from 3:00 PM - anytime.
What time is check-out at Best Western Brook Hotel Norwich?
Checkout is at 11 AM.
Where is Best Western Brook Hotel Norwich located?
Located in Bowthorpe, this hotel is within 3 mi (5 km) of Earlham Park, UEA Sportspark and University of East Anglia. Norwich Theatre Royal and The Forum are also within 6 mi (10 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Always stay at this hotel when visiting our son at the Uni.
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
Lovely hotel and staff . We have stayed her numerous times . Outside front and back need some serious tlc.
Stayed 3 nights in Sep 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
Staff were very helpful and amenable but the hotel looked tired and in need of an update.
Stayed 1 night in Sep 2020

1/5 Terrible

Business traveller, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was absolutely disgusting! Only stayed 15 mins & then left! No heating in the room it was freezing! Decor was old & tired! Paint falling off the walls. Bath tub had enamel missing! Will never ever book there again or with Expedia!:waste of our hard earned cash!
Stayed 1 night in Sep 2020

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Good location, hotel needs some tlc.
We felt the hotel suffered as a result of covid 19. Room was ok but corridors/ communal areas needed a good deal of TLC. Excellent location for travelling around Norfolk.
Stayed 4 nights in Aug 2020

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