Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Darlington, UK

Nice hotel with good view

Posted 09-Feb-2016
Pros: The view and location.
Cons: The information given on check in.
Location: Lovely view and nice Mexican restaurant down the street. Free parking also.
We visited this hotel in February 2016 and found it to be of average quality. The staff were friendly enough, although they didn't give us any information on breakfast/evening meal times.The view was lovely and we were able to enjoy a nice walk down into Scarborough itself. The worst thing however, was the room we were given which was a room all on its own and was accessed via the restaurant. It felt like we were hidden away in some kind of work area. There was also a cupboard of some kind just outside our bedroom door which staff were continuously accessing late in the evening and early in the morning and sounded like our room door was opening! The WiFi was also of such poor quality throughout our stay, even in the dining area, that we stopped trying to use it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2015
Really enjoyed my two night stay excellent value ,
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with lovely staff

Posted 30-Nov-2015
We had a sea view room which was lovely and spotlessly clean. Staff are very polite and friendly.breakfast was ok but not a vast amount of choice. We didn't eat in the restaurant on the evening as menu was very basic but the meals I saw looked ok. The hotel is about 20-30 minutes walk to the shops/restaurants If you're looking for 5 star luxury then this isn't the place for you but for the price we paid it was fine.
2 out of 5
Recommended
for Couples
by Mike from Huddersfield

Weekend away

Posted 12-Nov-2015 on Hotels
The standard room was very small & looked nothing like the picture. Had no hot water at 11:00 pm both nights , there was a oncall plumber available , but did not want him in the room at midnight ;-( Disappointed overall , standards have dropped from when I last stayed 4 years ago
3 out of 5
Recommended
for Couples
by NJ

Posted 10-Nov-2015 on Hotels
okay
3 out of 5
Recommended
for Families
by Dean from Norwich

Part weekend

Posted 04-Nov-2015 on Hotels
The room was very nice and comfortable. The breakfast was good with plenty to eat. The dinners were very poor.Small choice on menu and un-appertising in appearance and taste. The staff were under pressure and seem to cover a lot of rolls. On the party night new staff had been brought in and their lack of familiarity showed.The choice of drinks was limited and exspensive.
3 out of 5
Recommended
for Business Travellers
by Francis

Excellent staff poor Could do with a Refurb

Posted 03-Nov-2015 on Hotels
Really happy with staff and their attitude to residents/ customers. Disappointed with condition and state of hotel, it could do with modernising/ refurbishment.
4 out of 5
Recommended
for Couples
by Steven from Leeds

Position is fab

Posted 02-Nov-2015 on Hotels
Staff are great
3 out of 5
Recommended
for Couples
by Heidi from Nottingham

anniversary get away!

Posted 22-Oct-2015 on Hotels
The hotel looked lovely from outside, we had a little trouble getting a parking spot. When we came to book in we got lost! There was no sign to reception, I had to ask a bar staff member who pointed us in the right direction. The room was tiny, the sea view well it was the back of buildings! The picture online is VERY misleading. There was clearly someone smoking in the room next door and the beds were two single beds put together! Needless to say it wasn't a very romantic anniversary get away the breakfast on the other hand wad lovely although there wasn't much on offer when we went down at 8.40am, when we were told full English starts at 8.30am! The morning staff were lovely. But we won't be stopping there again felt very disappointed and let down .
4 out of 5
Recommended
for Couples
by cheryl from St helens

Enjoyed our stay

Posted 24-Sep-2015 on Hotels
We thought the hotel was good. I was disappointed not to be offered an upgrade but the room we had was clean and comfortable. We loved the pool and little sauna. Breakfast was delicious with a very large range on offer.