Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from lancashire

More like a bed and breakfast.

Posted 23-Aug-2016
Pros: The hotel is in a nice part of Scarborough, a little out of town and with lovely views. Nice breakfast.
Cons: The hotel website needs updating, hotel not as described and a little disappointing. More than one staff member doing two jobs.
Location: Nice location, nears lifts to take you down to the seafront and good spot for walking.
We enjoyed our stay, but it's more like s bed and breakfast. Our room was okay but with no view. It had very dirty Windows full of seagull poo and facing a wall. Overall it was good value for money.
1out of 5
by A verified traveller from w

dungeon room

Posted 01-Aug-2016
The room we were given was like a dungeon with a window looking up into the street outside and the carpets were disgusting. We asked for a refund and was promised we would get one. It was horrible. There was another couple that left also.
1out of 5
by A verified traveller

Hotel im Niedergang, so wie das Seebad

Posted 25-Jul-2016
Pros: Die Abreise !
Cons: Eure Beschreibung der Hotelstandards
Völlige Katastrophe ! Wir bekamen ein Zimmer im Untergeschoss des Hotels angeboten, ca. 2 m unter der Gehweghöhe. Der Blick aus dem Fenster fiel auf einen Einlaufschacht und steinige Böschungsbefestigungen. Nach meiner Beschwerde wurden wir für die erste Nacht in einem Zimmer mit Seeblick untergebracht, als wir aber am nächsten Tag vom Strand kamen hatte man unsere Sachen bereits in das Kellerloch geschleppt. Der Erholungswert dieses Aufenthaltes war gleich null, bzw. eher Ärger als Erholung. Die Darstellung dieses Hotels auf der expedia Seite ist irreführend, da von Seeblick die Rede war. Auf den Seeblick hätte ich noch verzichtet, wenn wenigstens ein Blick ins "FREIE" möglich gewesen wäre. Und solch filzige, versüffte Gardinen habe ich in meinem Leben noch nicht gesehen.
3out of 5
by A verified traveller from Sutton Coldfield

Business Overnight

Posted 21-Jul-2016
Pros: Decent room, (fairly recently renovated?) not the largest, with a wetroom en-suite. Nice position, friendly staff, good hot & cold buffet breakfast.
Cons: Carpets in general looking a bit tired, no off road parking, no evening meals.
Location: Very convenient for South bay, beaches, town, golf.
Scarborough is awash with hotels/guest houses, I have stopped many times and have to say struggled to find a really good one at a respectable price. Unfortunately I'm still looking.
3out of 5
by A verified traveller

Dingy basement room

Posted 15-Jul-2016
Room didn't look anything like the pictures, we were in the basement between the sauna and swimming pool. Drab walls with no pictures, no carpet, very depressing. Breakfast was fine. Good location.
3out of 5
by A verified traveller from Doncaster.

Great views...

Posted 13-Jul-2016
As the title say's great views from the hotel. The ambassador is b+b only and the breakfast was 1st rate, rooms OK but bathroom needed a bit of an update and good clean . Overall good for a short stay....... Great staff.
3out of 5
by A verified traveller

Lovely views

Posted 24-Jun-2016
Pros: View.
Cons: Everything
Location: Good location overlooking bay. Might not be suitable for guest with walking difficulty.
The views from this hotel are lovely. The staff were very nice friendly. Room tiny, unkept, Hotel needs lots of attention. More staff need in breakfast room. Management need to take action and sort hotel out.
3out of 5
by Philip from Lincolnshire

Could have been much better.

Posted 31-May-2016 on Hotels
Hotel needs a bit of love and attention to detail. Staff very friendly but room was dark and Windows greyed out as basement level. No carpet, month signal and very basic. Would recommend checking where your room is before booking. I now understand why you pay on arrival as I was severely disappointed. Asked to move but no other free rein rooms left. Breakfast was limited choice and coffee was poor. Location was excellent if you don't mind a walk into town or down to beach.
4out of 5
by A verified traveller from glasgow

Great location & comfortable stay

Posted 22-May-2016
Pros: The front of house staff were all lovely, first impressions on checking in was good with the young lady being very welcoming.
Cons: The bathroom in our room was in desperate need of upgrading.
Location: The hotel is a short walk along the seafront to all the amusements and entertainment, the town centre is also a short walk away.
Had a lovely few days at this hotel, basic but comfortable room with breakfast served in a large airy room with sea views. Breakfast was included in the room rate and was offered buffet style and really offered all you could look for, but the setting was just lovely. The reception bar area was a great space again with the sea views. The hotel has a spa area, again included in the room rate which was an added bonus.
4out of 5
by Susan from Ossett

Comfortable hotel - would stay here again

Posted 19-May-2016 on Hotels
Just an overnight stay in an area where we used to live - comfortable hotel providing good value for money