A birthday treat for my wife.
Arrived at midday and parked in one of the hotel spaces, booking our car in for our stay. The hotel staff were very helpful and gave us information and a photocopied plan of the city. We later picked up a proper tourist plan which was much clearer, and other free handouts. Why did the hotel not have these themselves?
We went to look around and find our bearings in Newcastle.
When we returned to the hotel at about 4p.m. we were given our room. This was theoretically on the 4th floor, but when we went to it, it was on the 5th floor, up three flights of stairs from where the lift stopped. The key didn't work. I returned to reception where they allocated us a different room. This was on the 3rd floor, up only one flight of steps from the lift. This was a very small room, suitable for a single bed only. It had a small double bed pushed up against a wall and was quite unsuitable for a couple.
Returned to reception to complain about the room and its size. A male member of staff seemed to think that it was my fault for booking a small double. I told him that I had booked a standard room. A female members of staff found us a third room. This was on the third floor with no steps. It was a good size with comfortable. facilities.