Ratings based on 808 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Galashiels

Nice Hotel for going to concerts at metro arena

Posted 17-May-2016
Pros: I like everything about the hotel and the room was perfect for me
Cons: No
Location: Hotel is only 5-10 min walk to the city centre shopping area and arena, Plenty of resturants around for eating out
Hotel located central next door to train station, arena is only 5-10 minute walk for going to gigs, stayed here as i had ticket for busted, Room was very spacious and the bed was comfortable to sleep in, It also had a safe for putting valuables in and complentry fridge for free. They also have room service menu in the room for anyone who wants to have their dinner in the room. Overall was very pleased with the hotel, Only downside would be you are near the bars so will heard loud music from them from time to time.
5out of 5
by A verified traveller from hartlepool

we love this hotel

Posted 09-May-2016
this was the second time that we have stayed in this hotel this year . would not stay in any other hotel in newcastle
5out of 5
by A verified traveller from Chester

Superb. Lovely Staff from reception to bar and res

Posted 22-Apr-2016
Pros: Staff - superb
Cons: Not a lot
Location: Super location as all my business was in City Centre
Super. Staff could not have done any more for me. Lovely clean and comfortable. Price is superb for rooms and food. Excellent value.
5out of 5
by A verified traveller from al

Best hotel!

Posted 19-Apr-2016
I had amazing time. Room big cosy. Reception staff very professional.I would rate this hotel 5* because of staff and way they care about guests is just amazing! It was unforgettable birthday celebration. Thank you for that all my heart and if I will stay in Newcastle it will be only in this hotel.
4out of 5
by A verified traveller from UK

Overnight Regular Business Visitor

Posted 19-Mar-2016
Pros: See above
Cons: Cleaner tables in the restaurant
Location: Newcastle is an amazing town; pick up the local guide and go and discover what makes it so very special.
I'm visiting Newcastle at least once a month and if this hotel wasn't up to scratch then I would go somewhere else. The only point I would make is that there are a number of very good restaurants nearby and they are worth a visit for an evening meal.
5out of 5
by A verified traveller from Stonehaven

One night in the toon

Posted 19-Mar-2016
Stayed for a Saturday night. Room clean and slept very well. I always like coming to this hotel and sweeping down the grand staircase :)
5out of 5
by A verified traveller from hartlepool

Great hotel next to train station

Posted 28-Feb-2016
Booked this hotel for the great price and the fact to was right next to everything in town that we wanted to do breakfast a bit to expensive but we crossed the road to the pub and got a great breakfast for half the price
5out of 5
by Royal Station from Newcastle-upon-Tyne

Royal Station in Newcastle

Posted 27-Feb-2016 on Hotels
My wife and I booked this hotel because it was only 10mins walk from the Metro Area. The staff were very helpful and the hotel had more than we needed for an overnight stay. Bonus been able to use the leisure facilities before having to check out. Would definitely recommend and hope to come back again soon.
2out of 5
by Stephen from Bristol

Noisy Newcastle

Posted 25-Feb-2016 on Hotels
Had a room at front of hotel was disturbed each night by noisy pub opposite and one morning at 04:55 by collecting of bottles by council lorry. There is no secondary double glazing so if a good nights sleep is important ask for a room at rear of hotel. Shame as hotel has many period features .Probably won't stay there again .
2out of 5
by A verified traveller

last minute short break

Posted 22-Feb-2016 on Hotels
Stayed 1 night, web site advertises bar meals but none available, public areas very nice but rooms average for price and if windows open disturbed by railway announcements, all staff very pleasant