Ratings based on 1,119 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Great Location and Comfort

Posted 10-Jul-2017
Pros: The staff and comfort.
Cons: n/a
This hotel is attached to the railway station and is in the centre of town, so very easy to walk anywhere including the waterfront. I found all the staff to be cheerful and accommodating. Our room was extremely comfortable and clean and quiet. Had a great stay here.
2 out of 5
by A verified traveller

No towels, bizzare layout of the bedroom

Posted 01-Jul-2017
Pros: Sparkling water (albeit 1 small bottle) in the mini fridge.
Cons: Make sure the rooms have towels in them and pillowcases on the pillows. As a 'station hotel' have the leisure facility open earlier than 7am.
Tv was on top of the desk, positioned infront of the only plug available in the room- impossible to plug the kettle in to enjoy the one satchet of de caff coffee offered as part of the mini bar. There was only a bath mat, no towels in the room, I told 3 members of staff- they apologized and offered for me to speak to a manager......however, I'd have preferred them to have got me a towel rather than me having to nick one from the leisure club.
5 out of 5
Recommended
for Everyone
by A verified traveller

location

Posted 01-Jul-2017
Excellent location, basically attached to Newcastle train platform & within easy walking distance to food & amazing shopping both local market & huge mall. My only slight negative was air ventilation for which staff happily provided a fan for my use.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ryde isle of wight

Hotel reception to station platform in a few steps

Posted 29-Jun-2017
Pros: Nice touch with the fridge with water, milk and a couple of chocolate bars inside. When we said the room was hot a fan was delivered very quickly
Cons: Could have some air conditioning
Location: Town centre shops, restaurants and theatres all very close. From reception you can go out the back door and be on the train platform. Very convenient.
We thought staying in a Newcastle central hotel on a Friday night would be noisy but we were wrong. We were put in a room at the back above the Station but we did not even hear the trains. Had to have the window open and order a fan from reception as the room was hot and no air conditioning.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

It`s so close to the train station.

Posted 26-Jun-2017
It has the brilliant location.The facilities are great.it had nice, big and warm room.
4 out of 5
Recommended
for Everyone
by A verified traveller from P

Nice Hotel close to the nightlife

Posted 26-Jun-2017
Was upgraded when we got there as they had larger rooms still available. Good Hotel in a great location close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveller from fife

Very central

Posted 05-Jun-2017
Lovely hotel with very friendly and helpful staff. The room we got however was very small and a bit of a weird layout. The plug sockets were behind the TV so had to plug the kettle in behind that. Perhaps they could have a rethink and put a double socket at the other side. Could also do with air conditioning as we were on 4th floor overlooking the station and were unable to leave the windows open at night due to the extreme noise. Would stay again but ask for bigger room facing other side of hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Superb hotel, excellent location.

Posted 05-Jun-2017
Pros: Location, decor, staff.
Cons: Room was too hot during the night even though radiators off.
Location: Central so easy access to station, town and quayside.
Check in and out very efficient. Lovely bedrooms and bathrooms. Spacious, elegant communal areas. Very helpful staff. Unfortunately didn't have time to use pool and sauna.
2 out of 5
by A verified traveller from New York

Out dated hotel

Posted 02-Jun-2017
Had a stay during a hot night, there was no AC the room was incredibly hot, could not sleep. Ordered a pricey fruit salad and got soggy fruit slop. Plenty of hotels around the area with better more modern facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire

Beautiful old hotel with style from a long gone er

Posted 02-Jun-2017
Very well looked after. Beautiful hotel. Great food and reasonable prices