Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Leeds

Nothing wrong with this place

Posted 08-Oct-2016
This is a former railway hotel - one of the grand old ones with a large central staircase and high ceilings. The building itself is lovely, though it needs a little TLC in places but in fact that adds to its charm. The staff are very friendly, the room comfortable though not 'plush' by modern standards, and breakfast is nicely presented. I had room service one night, and the evening meal delivered was in no way disappointing, though neither was it exceptional - it was perfectly satisfactory. It is central (it has a door into the railway station) and in easy reach of the quayside. There is a metro stop literally right outside which was ideal for me given I was 'commuting' out to North Shields each day I stayed. For the price, this is an ideal place to stay for the business or leisure traveller to Newcastle and is unlikely to disappoint. Don't expect luxury - but this is more than basic and in my view good value for its location, facilities and quality.
1out of 5
by A verified traveller

worst experience ever

Posted 05-Oct-2016
I booked to stay 3 nights in this hotel. However, it was just impossible to sleep with people partying and screaming the whole night till about 4am. I was so disturbed that i checked out the next morning, forgoing the remaining 2 nights that i had paid. The hotel staff said that they could not do anything about the noise or about the cancellation of the 2 nights. I will not stay in this hotel ever and I definitely do not recommend this hotel to anyone.
4out of 5
by A verified traveller from Madrid

Posted 03-Oct-2016
El hotel es muy bonito y está muy bien conservado, lo peor el baño de la habitación que nos tocó
5out of 5
by A verified traveller from QC

Posted 26-Aug-2016
Pros: Caractère historique
Cons: Indiquer sur le site WEB qu'il n'y a PAS de stationnement disponible
Location: Excellente localisation au centre-ville
Tout est OK mais il n'y a PAS de stationnement disponible gratuitement
4out of 5
by A verified traveller from Dieren

Sfeervol midden in centrum

Posted 01-Aug-2016
Aan de straatkant 's nachts wat straatgeluid, maar heerlijk centraal gelegen, zeer vriendelijk en bereidwillig personeel!
2out of 5
by Anthony from Yarm

All a bit rubbish really.

Posted 25-Jul-2016 on Hotels
The hotel is tired, and not particularly well looked after as it should be much more "grand" for a building of its stature. Staff were rude to my partner, but really nice to me...which was odd. Parking is ridiculous and shouldn't be publicised as "free" due to being extremely limited availability! Smoke smell in the foyer, corridors and even drifting in to our room at night-policing of smoke-free policy is not good by current standards! We wouldn't stay again, it needs a good shake up.
1out of 5
by A verified traveller from newcastle

Very bad hotel

Posted 25-Jul-2016 on CheapTickets
If it's free i will not stay, old hotel, bad service, must be 1 star.
5out of 5
by Catherine from Derry

Newcastle Stay

Posted 21-Jul-2016 on Hotels
Staff were welcoming and very helpful , offered breakfast free of charge over a mix up with parking ticket .
5out of 5
by David from Lichfield

Great place great location

Posted 20-Jul-2016 on Hotels
I love this hotel akways have a big thumbs up from me 10/10
5out of 5
by Stuart from Carlisle

Trip to Newcastle by train.

Posted 19-Jul-2016 on Hotels
Staff were so helpful from the word go and service was second to none.