Ratings based on 988 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2out of 5
Recommended
for Everyone
by A verified traveller

Great location helpful staff

Posted 17-Feb-2017
room was very small and decor looked tired. Unable to switch off heater and lights were low so hard to work in space. Staff very helpful
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to station

Posted 14-Feb-2017
Excellent hotel lovely staff very helpful. Room clean and comfortable could have been arranged better bed alongside wall. Food excellent.
4out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Nice central location

Posted 13-Feb-2017
Pros: The rooms and the location. It is right next to the station but you could not hear anything
Cons: Staff attitude. Bigger towels
Location: Close to all the shops, pubs, restaurants and the great night life Newcastle has to offer.
The hotel is in a nice central location, handy for all that Newcastle has to offer. Rooms are clean and of a good size, towels a bit small for the larger person, like myself, but other than that a nice hotel. The attitude of the staff however leaves something to be desired. They came across couldn't care less. One of the reasons I chose this hotel was it advertised car parking, which a lot of the hotels do not have, and when you follow the car park signs round the rear of the hotel you see a very large carpark. I asked at the desk as to whether I needed a ticket for the car to show that I was a hotel guest and was told to fill in a form on the desk and that would do. Later on when we returned to the hotel after a meal I enquired as to whether I needed to vacate the car park at the same time as vacating the room or whether the car could stay there until 1o'clock. The receptionist asked where I was parked so I told her and was told that I could leave the car as long as I liked since that was not the hotel parking but the railway car park and it would cost me £16-00 for parking. The staff not having told me that the hotel only has 6/8 spaces at the front 10/12 at the depending on the number of hotel vehicles using them. As a first time visitor to the hotel I would expect the staff to tell their guests ,when asked, to explain the parking situation. But as I said before they left a lot to be desired in the customer relations department.
5out of 5
Recommended
for Everyone
by A verified traveller from edinburgh

close to nightlife

Posted 12-Feb-2017
Pros: clean and good size bed
Cons: free breakfest
Location: great for nightlife
had a lovely stay.clean big room,and freindly staff
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel good location

Posted 09-Feb-2017
Lovely hotel to stay in great location for pubs and restruants.
2out of 5
by A verified traveller from newcastle

Posted 06-Feb-2017
Booked the superior double room which says on website that it is 19m2 when we got there the room was tiny the decor was nothing like pictures on website there was cracks in the walls holes in the wall floor boards were squeeky and tiles were loose on bathroom floor
4out of 5
Recommended
for Business Travellers
by A verified traveller from scottish Borders

Excellent city centre location adjacent to ststion

Posted 04-Feb-2017
Pros: Location and facilities
Cons: Secondary glazing on bedroom windows to reduce intrusive noise. Hot pipes in room made it too hot despite radiators being turned off
Location: Five minutes walk from my business meeting venue
Warm welcome by helpful staff. English breakfast excellent value for money
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Feb-2017
Located near the train station and metro station. So convenient. Staff member are so friendly and nice. Spacious rooms. Would highly recommend this place.
4out of 5
Recommended
for Everyone
by A verified traveller from London

Really handy for a few nights

Posted 02-Feb-2017
Really handy for a few nights, right beside the railway station (I didn't hear any noise from the station in my room at all) and very helpful and chatty staff. Very good location and easy enough to walk to anywhere in central Newcastle.
3out of 5
by A verified traveller from Newcastle

High price for a mediocre stay

Posted 30-Jan-2017
The room was very dimly lit, the free minibar was just an orange juice water and a kit kat and there was no space to park in their carpark so had to pay £16 ontop of the £90 i had already paid