Nice central location
The hotel is in a nice central location, handy for all that Newcastle has to offer. Rooms are clean and of a good size, towels a bit small for the larger person, like myself, but other than that a nice hotel. The attitude of the staff however leaves something to be desired. They came across couldn't care less. One of the reasons I chose this hotel was it advertised car parking, which a lot of the hotels do not have, and when you follow the car park signs round the rear of the hotel you see a very large carpark. I asked at the desk as to whether I needed a ticket for the car to show that I was a hotel guest and was told to fill in a form on the desk and that would do. Later on when we returned to the hotel after a meal I enquired as to whether I needed to vacate the car park at the same time as vacating the room or whether the car could stay there until 1o'clock. The receptionist asked where I was parked so I told her and was told that I could leave the car as long as I liked since that was not the hotel parking but the railway car park and it would cost me £16-00 for parking. The staff not having told me that the hotel only has 6/8 spaces at the front 10/12 at the depending on the number of hotel vehicles using them. As a first time visitor to the hotel I would expect the staff to tell their guests ,when asked, to explain the parking situation. But as I said before they left a lot to be desired in the customer relations department.