Restaurant

Reviews of Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1186 reviews" "
Rating 8 - Good. 391 out of 1186 reviews" "
Rating 6 - Okay. 163 out of 1186 reviews" "
Rating 4 - Poor. 81 out of 1186 reviews" "
Rating 2 - Terrible. 51 out of 1186 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

mrs

Travelled with partner
Liked: Cleanliness
Local, easy access to all amenities,everything on your doorstep
Stayed 3 nights in Mar 2024
Response from Christine on 12 Mar 2024
Thank you for you lovely feedback!We do hope to see you again very soon.Best WishesChristine

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room ,it was clean & comfortable ,bathroom had shower & a bath ,which i enjoyed a soak ,very clean. Bed was comfy need better pillows, but apart from that . I would definitely recommend & stay there again . Its a lovely old Hotel with some lovely old features
Stayed 1 night in Mar 2024

2/10 Terrible

Romaine

Liked: Cleanliness
Disliked: Property conditions & facilities
The heating in the room did not work. When I reported it,they said they didn’t know about it. They said they would send someone to look at it and also bring a portable heater. No one arrived. After 30 minutes I rang reception. No one answered the phone. I went to reception and they said they were too busy to answer the phone. I then stayed in reception until some came with me to my room. He couldn’t get the heating to work so had to use the portable heater. I made a reservation for dinner when I checked in. When I went to the restaurant, I Was ignored. I then went to the bar and enquired. No reservation had been made for me. However they found me a table. It is unacceptable that rooms are rented with working heaters. I have now got a cold resulting from being so cold. They should have switched me to another room that had heating that worked. On the plus side the breakfast was excellent, the reception staff were friendly but obviously not efficient( ie not answering the phone)
Stayed 1 night in Mar 2024
Response from Christine on 8 Mar 2024
Dear Romaine,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry that you had some issue with your heating in your room and sorry that you were unable to get through to reception. I have passed over your comments to the relevant managers to look into your points raised. Once again sincerest apologies. If you would like to discuss this matter further then please do not hesitate to contact the hotel directly.RegardsChristine

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 1 night in Feb 2024
Response from Christine on 2 Mar 2024
Thanks Michael.Best WishesChristine

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities
The Station Hotel lobby has a real feeling of grandeur, and although it fades in places, the hotel is good value with a bit of history. I have stayed a few times, and the only negative I might note was that the quality of rooms seems quite variable, and difficult to predict from the booking. The pool was fine, and the breakfast mega tasty!
Stayed 2 nights in Feb 2024
Response from Christine on 27 Feb 2024
Thank you Richard for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

Okan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel w great lights at lobby
Stayed 1 night in Feb 2024
Response from Christine on 27 Feb 2024
Thank you Okan for your feedback!Best WishesChristine

8/10 Good

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay,easy check in with friendly staff twin room very comfortable
Stayed 1 night in Feb 2024
Response from Christine on 27 Feb 2024
Dear Lesley,Thank you for taking the time to leave your feedback following your recent stay. We are pleased to hear that you had a comfortable stay with us and do hope to welcome you back again in the near future.Best WishesChristine

8/10 Good

Gary

Liked: Cleanliness, staff & service
Overall, it was as expected. Good location.
Stayed 1 night in Feb 2024
Response from Christine on 27 Feb 2024
Thank you Gary for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite,helpful staff at desk.Absolutely beautiful albeit dated hotel which was one of the reasons we chose to stay here.Wonderfully convenient as next door to station.
Stayed 1 night in Feb 2024
Response from Christine on 20 Feb 2024
Dear Esther,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed your time with us and also our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excellent

William

Travelled with partner
Only used the restaurant I have to say the hotel staff were very good. Front desk staff were outstanding. Helped me a lot.
Stayed 4 nights in Feb 2024
Response from Christine on 20 Feb 2024
Thank you William for your lovely comments!We are so glad that you had a pleasant visit and do hope to welcome you back again soon.Best WishesChristine

6/10 Okay

Ricardo, Spring

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Ok hotel in a great location.
Stayed 3 nights in Feb 2024
Response from Christine on 18 Feb 2024
Thank you Ricardo!We are pleased that you enjoyed our great city centre location.RegardsChristine

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine on 18 Feb 2024
Thanks Peter.Best WishesChristine

10/10 Excellent

Yasir bin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building , near the train station. Free hotel parking.
Stayed 1 night in Feb 2024
Response from Christine on 15 Feb 2024
Thank you for your feedback!We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Good

Caron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally excellent stay but room was unbearably warm. However in fairness as the window doesn’t open there was a fan available but it needed to be on all the time when in the room. Not sure if all rooms are the same
Stayed 2 nights in Feb 2024
Response from Christine on 15 Feb 2024
Dear Caron.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed your stay with us but we are sorry that you had some room temperature issues. Had you let us know we could have looked into moving you to a more comfortable room. Once again thank you for your comments.RegardsChristine

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned but quiet, clean and comfortable
Stayed 1 night in Feb 2024
Response from Christine on 9 Feb 2024
Thank you Hazel for taking the time to leave your feedback following your recent stay. We are pleased that you had pleasant and comfortable stay with us and we do hope to welcome you back again in the near future.Best WishesChristine

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Stunning but faded grandeur which is a shame. We would have had a drink in the bar but large group of noisy men. Staff were excellent but this big issue is the noise from the square till 3-4 am and then the Police sirens kick in. Wanted to open the window as room was hot but noise was unbearable. Seconf night we got ear plugs which helped. Great location but cant imagine coming back
Stayed 2 nights in Feb 2024
Response from Christine on 5 Feb 2024
Dear Adam,Thank you for taking the time to leave your feedback following your recent stay. We are sorry that you had some outside noise issues during your stay and that the bar was busy when you came down. indeed with the football taking place in the city we were extremely busy last weekend. Once again thank you for your comments.RegardsChristine

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Christine on 5 Feb 2024
Thanks Sean!Best WishesChristine

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with everything we needed.
Stayed 1 night in Jan 2024
Response from Christine on 30 Jan 2024
Thank you Phillipa for your lovely comments, We are thrilled that you had a great stay with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 30 Jan 2024
Thanks Jonathan.Best WishesChristine

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We got a bargain on this hotel it was well worth the money. It’s an old hotel but our room Was clean. We didn’t use the pool Facilities. The staff were really nice and let us leave our bags after checkout while we shopped but there was one lady on reception who just ignored us and kept us waiting a while even though she knew we were there. Would definatley stay again and recommend
Stayed 1 night in Dec 2023
Response from Christine on 28 Jan 2024
Dear Melanie.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had an enjoyable stay with us. Next time hopefully you will have chance to use our leisure club. Once again thank you for your comments.RegardsChristine

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with friendly staff very convenient for the station and city centre activities. I would stay here again.
Stayed 1 night in Jan 2024
Response from Christine on 2 Feb 2024
Thank you Deborah for your lovely feedback!Best WishesChristine

10/10 Excellent

Sophie

Business traveller
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thanks Sophie!Best WishesChristine

10/10 Excellent

Mishaal

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thanks MishaalBest WishesChristine

10/10 Excellent

Olusanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very close the metro station and where I went
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thank you for your feedback!Best wishesChristine

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely lovely, the hotel is so handy for everything. It’s a relaxing and very comfortable hotel. Absolutely loved staying here.
Stayed 1 night in Dec 2023
Response from Christine on 19 Jan 2024
Thank you Jillian fir your lovely feedback!We do hope to see you again in the near future.Best WishesChristine

8/10 Good

Bhaktesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from the railway station. Quick check-in and lovely breakfast. Very ornate building. Room was good, comfortable and warm. Shame there was no view out of the room, just a wall.
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Dear Guest,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us.RegardsChristine

8/10 Good

David

Travelled with partner
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thank you David!Best WishesChristine

2/10 Terrible

Gary

Stayed 2 nights in Jan 2024
Response from Christine on 19 Jan 2024
RegardsChristine

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location, parking, swimming pool and breakfast. Relaxing and comfortable overnight stay.
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thank you Beryl.We are pleased to hear that you had a comfortable overnight stay with us.RegardsChristine

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location within a couple of minutes walk from the train station, a few minutes walk into the town centre and surrounded by bars, restaurants & nightclubs. The hotel itself has a grand feel with tasteful decor and friendly, helpful staff. The rooms are big with an extremely comfortable bed, fridge, wardrobe, tea & coffee facility, desk, bedside tables, armchairs, coffee table, plenty of space and a large bathroom that has a shower over the bath. The lighting wasn't good though as the 2 lights above both mirrors wasn't working and there was no centre light just bedside lamps, a lampstand and a couple of wall lights but I would definitely stay here again and recommend this hotel. I didn't use the leisure facilities so can't comment on them.
Stayed 2 nights in Jan 2024
Response from Christine on 19 Jan 2024
Dear Guest,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location.RegardsChristine

6/10 Okay

Jon

Business traveller
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thanks!Best WishesChristine

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thanks MickBest WishesChristine

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is eloquent. Spa area spot on
Stayed 1 night in Jan 2024
Response from Christine on 19 Jan 2024
Thank you Paul!Hope to see you again soon.Best WishesChristine

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine on 19 Jan 2024
Thanks!Best WishesChristine

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine on 19 Jan 2024
Thanks Angela.Best WishesChristine

8/10 Good

Jamie

Stayed 1 night in Jan 2024
Response from Christine on 27 Jan 2024
Best WishesChristine

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 19 Jan 2024
Thank youBest WishesChristine

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is well located to the station. I booked my room at the last minute (about 10 days before). I went for the small double. The picture made it look ok. However, the room felt like student accommodation. The floor boards were unsafe. The bathroom was so small I nearly hit my face on the door when I walked in. The shower was high to step into and felt unsafe and being slightly older I felt uncomfortable.The bed was very uncomfortable. Great to have leisure facilities. The hotel and rooms were well serviced and clean. Overall the hotel is in need of some redecoration to bring it up to date. The corridors are dark and lights were always dimmed. No chairs in reception area for guests who arrived to see me.
Stayed 2 nights in Dec 2023
Response from Christine on 29 Dec 2023
Dear Caroline.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. I am sorry that you were a little unhappy with your allocated room. Had you let us know we could have looked into moving you to a more suitable one for you. Once again thank you for your comments.RegardsChristine

10/10 Excellent

Nigel

Stayed 1 night in Dec 2023
Response from Christine on 29 Dec 2023
Thanks Nigel.Best WishesChristine

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine on 26 Dec 2023
Thanks Debbie.Best WishesChristine

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Christine on 19 Dec 2023
Thanks Mark.Best WishesChristine

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovey stay at the hotel. Room great. Lovely breakfast
Stayed 1 night in Dec 2023
Response from Christine on 19 Jan 2024
Thank you Kay for your lovely feedback!We do hope to see you again soon.Best WishesChristine

4/10 Poor

Careen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a place i would stay again
It was clean . Its very old nice characters tge staff where very nice . Can not relax as there is no place to sit quietly and have a nice coffee and read your paper . Only place is the bar where you have breakfast lunch and dinner . You have to move if they have booked the table out No fresh flowing air even the staff find it very hot so they open the back door whick leads to the car park and all the fumes. Over priced dinner not much choice and the dinner i had was deep fried instead of shallow fry. Bedroom very crampt very small tv on side wall so you get a sore neck watching it . Bedroom no air con no air flow so had to have window open very loud music screeching girls disco music and train announcements take you noice reducing ear phones as uou will need them yo sleep.
Stayed 2 nights in Dec 2023
Response from Christine on 18 Dec 2023
Dear Careen,Thank you for taking the time to leave your feedback following your recent stay. We are very sorry to hear that your small double room was too small for you, Had you let us know we could have looked into possible room upgrades for you. We do not have air-conditioning but fans are provided in all rooms for our guests. Once again thank you for your comments.RegardsChristine

4/10 Poor

Karl

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Christine on 18 Dec 2023
Thank you RegardsChristine

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christine on 18 Dec 2023
Thanks Amal!Best WishesChristine

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated but ok
Stay was OK. Staff were really friendly and pleasant which was the biggest plus of the stay. Great location. Rooms seriously old fashioned and bathroom could have been cleaner, hairs and dust gathering in corners etc, carpets stained and the main TV didn't work. Rooms are quite hot too so had to open the only functioning window to let some air in before the noise got too loud. Overall OK but feel like maybe not quite worth the 185 for one night that I paid.
Stayed 1 night in Dec 2023
Response from Christine on 18 Dec 2023
Thank you Maria for taking the time to leave your feedback following your recent stay. We are pleased that you found our staff friendly. We do pride ourselves on this so always nice to hear from our guests. I am sorry to hear that you had couple of issues within your room, Had you let us know we could have either rectified or moved you rooms. Once again thank you for your comments.RegardsChristine

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on 18 Dec 2023
Thanks Mary.Best WishesChristine

6/10 Okay

Andrew

Stayed 1 night in Dec 2023
Response from Christine on 18 Dec 2023
Thanks AndrewBest wishesChristine

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Christine on 9 Feb 2024
Thanks Colin!Best WishesChristine

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute bargain
Ideally situated, lovely hotel with friendly staff. The only thing missing - a proper pint of Guinness.
Stayed 1 night in Dec 2023
Response from Christine on 10 Dec 2023
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. We do hope to welcome you back again very soon.Best WishesChristine