I booked 2 rooms, one was a disbled room which was fantastic, however the other room (that on appear was only 6 doors away) was up and down 3 sets of steps and a fair distance (3 corridors) from the other room. On entering the standard room, it was dark and dreary with a small window. The window was not really a proper window as there was no natural daylight and the glass was bevelled with one pane replaced by hard board. The reason for the lack of natural daylight was becuase the window seemed to overlook a roof surrounded by scaffolding.
I found this very uncomfortable and claustraphobic and should I ever choose to stay at this hotel in the future I would specifically as for a room that did have access to natural daylight and be a lot closer to the other room.
Parking was also an issue with no blue badge/disabled bays. I ended up having to pay £23 to park in the station. Virgin trains offer no discount to the blue badge and actually I think the hotel should look to agree something with the station for blue badge holders. Having a blue badge meant I needed to be able to park close to hotel, using the station car park is effectively £15 per day (overnight thats 2 days so £30, £23 was weekend rate) if none of the spaces are available.
Overall staff seemed helpful and friendly, but some thought needs to be put into the rooms with limted light and parking.