Ratings based on 803 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Chester

Superb. Lovely Staff from reception to bar and res

Posted 22-Apr-2016
Pros: Staff - superb
Cons: Not a lot
Location: Super location as all my business was in City Centre
Super. Staff could not have done any more for me. Lovely clean and comfortable. Price is superb for rooms and food. Excellent value.
5 out of 5
by A verified traveller from al

Best hotel!

Posted 19-Apr-2016
I had amazing time. Room big cosy. Reception staff very professional.I would rate this hotel 5* because of staff and way they care about guests is just amazing! It was unforgettable birthday celebration. Thank you for that all my heart and if I will stay in Newcastle it will be only in this hotel.
4 out of 5
by A verified traveller from UK

Overnight Regular Business Visitor

Posted 19-Mar-2016
Pros: See above
Cons: Cleaner tables in the restaurant
Location: Newcastle is an amazing town; pick up the local guide and go and discover what makes it so very special.
I'm visiting Newcastle at least once a month and if this hotel wasn't up to scratch then I would go somewhere else. The only point I would make is that there are a number of very good restaurants nearby and they are worth a visit for an evening meal.
5 out of 5
by A verified traveller from Stonehaven

One night in the toon

Posted 19-Mar-2016
Stayed for a Saturday night. Room clean and slept very well. I always like coming to this hotel and sweeping down the grand staircase :)
5 out of 5
by A verified traveller from hartlepool

Great hotel next to train station

Posted 28-Feb-2016
Booked this hotel for the great price and the fact to was right next to everything in town that we wanted to do breakfast a bit to expensive but we crossed the road to the pub and got a great breakfast for half the price
5 out of 5
by A verified traveller from Scotland

Excellent hotel

Posted 02-Feb-2016
Excellent hotel beautiful room friendly and very helpful staff close to all restaurants and bars Great Sunday carvary meal .will Definitely stay here again
4 out of 5
by Gillian from Manchester

Atmospheric hotel

Posted 02-Feb-2016 on Hotels
I only stayed 2 nights and didn't use any facilities such as the bar or restaurant but I loved the hotel and the staff were friendly. It was great to go straight into the hotel from the train when arriving late on a wet cold night.
5 out of 5
by A verified traveller

Hotel opened by Queen Victoria and Albert

Posted 30-Jan-2016
Pros: the age and the history
Cons: No real Bar or lounge area,which I found odd,just resturant that was used for breakfast.there must be room for a proper hotel lounge and a place top i
Location: right by Rail Station and the Metro,so in a twinkle of a Metro Card you will be right in the center of Newcasrle.
A wonderful grand Station Hotel,wonderful staircase ,the lobby a "bit" empty feeling.Staff excellent. My Room was large,with dressing area and good sized bathroom.The contents of the Room Fridge was FREE !!!!
2 out of 5
by Maksim

This traveller left a rating score only Posted 22-Jan-2016 on Hotels
4 out of 5
by A verified traveller from cumbria

Great location,

Posted 22-Jan-2016
Pros: The friendliness, the location, the food,and the comfort off our room.
Cons: Maybe up date the Windows, small amount of noise from the train station, but,the station is directly on the station so expect some noise.
Location: Easy to get to,handy for all newcastles sights,and nightlife,
Have stayed here before,on each occasion,the hotel was fab, we had a small issue with the room type, but that was quickly resolved,and an upgrade given without question,the staff are lovely,