Ratings based on 916 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from southport

Geordie centre

Posted 03-Dec-2016
Pros: Its position in centre of the City
Cons: Bit of room decorating.
Location: Shops, museums, market Cathedrals
There is a touch of faded grandeur but more than compensated by pleasant and friendly staff. Right in centre of the City. Lots to do and an amazing number of eateries.
3out of 5
by A verified traveller from Yorkshire

City centre hotel

Posted 01-Dec-2016
Pros: Friendly staff, nice restaurant, beautiful entrance hall.
Cons: Lifts that go all the way up!
Location: Near the railway station and city centre shops. As we were only there for one night, we didn't look for other things to do.
The staff were friendly and helpful. However there were areas where the hotel looked in need of updating and a bit of TLC! In particular, on being allocated a room on the 4th floor, we were surprised to find, while the lift went up to the 4th floor, we still had to climb 3 flights of stairs to our room, which was actually on floor 5 or 6, although designated floor 4! This was not mentioned at check-in, and could have been a problem to anyone less able than ourselves.
5out of 5
by A verified traveller


Posted 29-Nov-2016
Wonderful Victorian hotel, lovely atmosphere and decor. If you want to add a bit of history to your Newcastle adventure, stay here. Comes complete with bonafida Geordie staff. What's not to like.
4out of 5
by A verified traveller

Posted 28-Nov-2016
Pros: Excellent breakfast
Enjoyable, noise from a party in function room but didn't go on too late
3out of 5
by A verified traveller from cumbria

Nice and close to the city

Posted 26-Nov-2016
Pros: Nice cosy room
Cons: Inform people that noise may be heard from the station during nighttime maintenance,
Location: Great for the city
Stayed for one night,our room was a superior room paid a wee bit more for the comfort,the room was fab,but, the room overlooked the hotels swimming pool,which is part of the main railway station,usually that's not an issue,but on this occasion the metro system was being upgraded through the night,works vehicles were being loaded,unloaded during that period,from 02:30 until 06:00 workmen,machines all kept us awake, I checked on the metro system web site, it was planned work,but no one in the hotel informed us?
5out of 5
by A verified traveller from Northumberland UK

Lovely traditional hotel in a great location

Posted 08-Nov-2016
Location: Great central location for theatre and shops.
There are a variety of rooms but Expedia did not give us any choice. Luckily the hotel staff gave us a gratis upgrade to a standard double which was fine
4out of 5
by A verified traveller from Brazil

Newcastle Hub

Posted 01-Nov-2016
Pros: Quite grand in design without being OTT
Cons: Parking is limited to only 12 cars, which means chances are you need to pay overnight in the station.
Location: It's Newcastle. Tons to do.
Very convenient location both for walking into the center, and of course if travelling by train.
4out of 5
by A verified traveller from Leeds

Nothing wrong with this place

Posted 08-Oct-2016
This is a former railway hotel - one of the grand old ones with a large central staircase and high ceilings. The building itself is lovely, though it needs a little TLC in places but in fact that adds to its charm. The staff are very friendly, the room comfortable though not 'plush' by modern standards, and breakfast is nicely presented. I had room service one night, and the evening meal delivered was in no way disappointing, though neither was it exceptional - it was perfectly satisfactory. It is central (it has a door into the railway station) and in easy reach of the quayside. There is a metro stop literally right outside which was ideal for me given I was 'commuting' out to North Shields each day I stayed. For the price, this is an ideal place to stay for the business or leisure traveller to Newcastle and is unlikely to disappoint. Don't expect luxury - but this is more than basic and in my view good value for its location, facilities and quality.
1out of 5
by A verified traveller

worst experience ever

Posted 05-Oct-2016
I booked to stay 3 nights in this hotel. However, it was just impossible to sleep with people partying and screaming the whole night till about 4am. I was so disturbed that i checked out the next morning, forgoing the remaining 2 nights that i had paid. The hotel staff said that they could not do anything about the noise or about the cancellation of the 2 nights. I will not stay in this hotel ever and I definitely do not recommend this hotel to anyone.
4out of 5
by A verified traveller from Madrid

Posted 03-Oct-2016
El hotel es muy bonito y está muy bien conservado, lo peor el baño de la habitación que nos tocó