Ratings based on 1,252 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from co durham

Lovely hotel close to shops,cathedral,night life

Posted 16-Nov-2017
Booked in and reception staff very efficient.room big,bright and not noisy as thought it would be as room at front of hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hertfordshire

comfortable and central for business meeting

Posted 13-Nov-2017
Pros: Very useful for a city central business meeting and really valued being able to park behind the hotel.
Cons: Size of the bath towels!! Too small even for a normal-sized person.
Location: We were pleased to find good quality restaurants and our meal at Cote was excellent.
Everyone on Reception was very welcoming, but the room, although clean and well equipped, would have benefitted from some warm-colour detail.
Comment from Hotel Management
15-Nov-2017 by christine, Hotel Management
Dear Hilary, Thank you for your feedback following your recent stay with us. We are glad to hear that you enjoyed our excellent city centre location. We do hope to see you again very soon. Best Wishes Royal Station Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Birthday surprise

Posted 12-Nov-2017
Travelled from Edinburgh on the train to meet my niece and sister in law. Perfect location for the station, shopping and food / drinks. Hotel lobby is impressive and the staff were all friendly and helpful. Rooms lovely and clean. We checked out at 11am and left our luggage secure in the hotel so we could continue our Christmas shopping before our 3pm trains... no problem to do so and the reception staff we very accommodating. Will definitely use this hotel again! Soon!
3 out of 5
Recommended
for Everyone
by A verified traveller from newcadtle

Up lift to 2nd floor then 47 stairs never-ending

Posted 11-Nov-2017
Too many stairs and hallways to room x room ok apart from fireproof gap at the top
Comment from Hotel Management
11-Nov-2017 by christine, Hotel Management
Dear Guest, Thank you for taking the time to leave your feedback. Royal Station Hotel
2 out of 5
by A verified traveller from Cumbria

Disappointed

Posted 10-Nov-2017
Pros: The staff overall were very accommodating and helpful. Good bathrooms.
Cons: TV didn't work, by raising the front away from the wall, we got a signal. The shaver point in the bathroom didn't work. Windows were dirty. Rooms hot
Location: It was beside the station, a short walk from the main shopping area.
A birthday treat for my wife. Arrived at midday and parked in one of the hotel spaces, booking our car in for our stay. The hotel staff were very helpful and gave us information and a photocopied plan of the city. We later picked up a proper tourist plan which was much clearer, and other free handouts. Why did the hotel not have these themselves? We went to look around and find our bearings in Newcastle. When we returned to the hotel at about 4p.m. we were given our room. This was theoretically on the 4th floor, but when we went to it, it was on the 5th floor, up three flights of stairs from where the lift stopped. The key didn't work. I returned to reception where they allocated us a different room. This was on the 3rd floor, up only one flight of steps from the lift. This was a very small room, suitable for a single bed only. It had a small double bed pushed up against a wall and was quite unsuitable for a couple. Returned to reception to complain about the room and its size. A male member of staff seemed to think that it was my fault for booking a small double. I told him that I had booked a standard room. A female members of staff found us a third room. This was on the third floor with no steps. It was a good size with comfortable. facilities.
3 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Train and Metro accessible

Posted 09-Nov-2017
Grand old hotel trying very hard to rise up again.
Comment from Hotel Management
11-Nov-2017 by christine, Hotel Management
Thanks for the feedback!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Brighton

Very convent although a bit noisy

Posted 07-Nov-2017
Pros: Position and decor. Did not get to use the leisure facilities (closed early on Sunday when we tried)
Cons: Secondary double glazing to reduce street noise.
Location: 5 minutes from China Town, the castle and the quayside so ideally placed and also handy if you are coming by train.
The hotel was right in the heart of the city, very attractive with helpful staff. One earlier reviewer said get a room on the street side to avoid the noise of trains but there was noise from the street as Newcastle has a very busy night life and what sounded like recycle collection at 5am on Monday morning! The hotel did supply ear plugs which helped. We were on the 2nd floor so maybe higher up would be quieter.
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Grand old railway hotel

Posted 31-Oct-2017
Pros: Beautiful Victorian décor, grand staircase, location next to the train station and in middle of city centre,
Cons: Continental breakfast in restaurant, if not included in room rate, could have been better value for money.
Location: Coming out of the train station, you turn right and walk a short way down the street. It's right in the city centre.
I had a lovely stay at this grand Victorian railway hotel. This is my kind of hotel. I love the ornate ceilings, chandeliers, tiles and marble. The room was comfortable, clean, nice small en-suite bathroom. The location was perfect for arriving by train and good for exploring the city centre. I had a very good one-night stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cumbria

Lovely hotel central to everything.

Posted 29-Oct-2017
The hotel was really easy to find and easy to get back on track leaving. The receptionist was really nice and pleasant. The hallway and stairs decor was to a high standard with some beautiful chandeliers and wall lights. When we got to our room we were pleasantly surprised to how much room we had and how nicely decorated that was too. My partner loved the fact that the tv was a decent size too. There was a fridge with a complimentary bottle of water, carton of juice and a kitkat each. Loved our stay we will be back and would recommend it to any one.
Comment from Hotel Management
29-Oct-2017 by Christine, Hotel Management
Dear Dawn, Thank you for your lovely review following your recent stay with us. We are so pleased to hear that you enjoyed your stay with us and do hope to see you both again very soon. Best Wishes Royal Station Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

So Convenient

Posted 28-Oct-2017
Very comfortable and good value as always. Pity they have stopped providing free 1/4 bottles of wine in each room.
Comment from Hotel Management
29-Oct-2017 by Christine, Hotel Management
Dear Alan, Thank you for your feedback following your recent stay your comments have noted. Look forward to seeing you again soon. Kind Regards Royal Station Hotel