Ratings based on 1,183 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago illinois

Great hotel!

Posted 21-Sep-2017
Really nice hotel. Large room. The hotel is conveniently located next to the train station. There were limited parking spaces with hotel but the train lot is right there. It costs around $16 pounds. Breakfast was a buffet and ran around $12 pounds. The area is nice with lots of bars and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Very close to the railway station

Posted 17-Sep-2017
Pros: It's 'grandness' - ie the candelabra and sweeping staircase. Staff very friendly and helpful
Great hotel very near the station so a 2 minute walk once your off the train. Also near Newcastle University which we had come to visit. Very comfortable beds and nice complimentary drinks/biscuits in the mini bar. Gym and spa etc very good as included in the price.
4 out of 5
Recommended
for Everyone
by A verified traveller from The Wirral

My weekend in Newcastle

Posted 08-Sep-2017
Pros: every thing
Cons: Car parking
Location: Location was the main reason we choose this hotel
I choose this hotel because it was a land mark in the centre of the city which was fine and I enjoyed my stay there staff were great and I thought on paper value for money only to find that there was no parking spaces which just over night cost me £16 per night (I stayed 2) so not as great a deal as I thought. I dread to think what it was have cost me if had been out at various times during the 2 days as well as the 2 nights so think twice before you book.
Comment from Hotel Management
10-Sep-2017 by Christine, Hotel Management
Dear Tom, Many thanks for taking the time to leave your feedback following you recent stay with us. We are glad to hear that you enjoyed our excellent city centre location. We do hope to see you again soon. Best Wishes Christine
4 out of 5
Recommended
for Students
by A verified traveller from trinidad

Close to all amenities

Posted 06-Sep-2017
Pros: Near to Metro
Cons: Rooms moderised
Location: Lots of shops nearby, metro, and easy transport
Rooms could be updated with A/C good to have a kettle and fridge
Comment from Hotel Management
07-Sep-2017 by Christine, Hotel Management
Hi Dennis, Thank you for your feedback. We are pleased to hear that you enjoyed our excellent city centre location. We do hope to see you again in the near future. Kind Regards Christine
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Huge room, Beautifully decorated

Posted 05-Sep-2017
This room was beautiful, It had a parlour, king bedroom and massive bathroom, the only complaint was the street noise from loud people from the pubs and garbage pick up in morning. But otherwise it was the nicest room I've ever had.
Comment from Hotel Management
07-Sep-2017 by Christine, Hotel Management
Hi Rob, Many thanks for taking the time to review your recent stay with us. We are so pleased to hear that you were more than happy with your allocated room. We do hope to see you again in the near future. Kind Regards Christine
4 out of 5
Recommended
for Everyone
by A verified traveller from murton

City centre break

Posted 29-Aug-2017
Very nice hotel not ideal for a good nights sleep really noisy city centre bars and discos nearby.
3 out of 5
by A verified traveller from Guildford

3 night stay

Posted 28-Aug-2017
Hotel is smart and has great central location. However there was loud music audible from the adjacent nightclubs from early evening to the small hours of the next day and the room was claustrophically warm.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dorset

Very close to all amenities within Newcastle city

Posted 28-Aug-2017
Pros: Grand entrance and impressive reception area
Cons: Our Room 218 was very dark and there was little natural light due to the fact that we looked straight into a wall.
Location: Handy for all transport links and restuarants and bars.
Impressive building and obviously has a lot of history.
1 out of 5
by A verified traveller from NZ

Room was cancelled

Posted 28-Aug-2017
Cons: Their customer service
We changed dates several months ago and were given new dates for 26/8/17 when we arrived in the UK we rang the hotel and they didn't have a booking for us. So we had to find another hotel. We are very disappointed as we paid Expedia for this at the time of booking
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Brilliant -

Posted 23-Aug-2017
Pros: Overall quality of stay enhanced by excellent staff
Lovely time - great room - super staff - good pool and nice bar and food,