Ratings based on 944 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel next to the station.

Posted 07-Jan-2017
What more can I say but it was a very pleasant stay at the Royal Station. The staff were very pleasant and helpful, the room was very comfortable and the room served its purpose. The complimentary water and juice in the minibar was a nice touch. Only two things I have to mention: be aware that there are stairs into the entry (there is an accessible entry via the car park) and the car park has limited first come/first serve spaces so keep that in mind. It was a lovely stay and I will stay here again during my next trip to Newcastle.
3out of 5
by A verified traveller

Avoid if you need to park a car.

Posted 03-Jan-2017
The Royal Station Hotel might look good in the photographs, but in reality it is looking a bit tired and in need of a refurbishment. The single room I stayed in was clean and comfortable, with a mini fridge, kettle, steam iron and ironing board, but there were three things that spoilt my stay. The first was that the fire alarm went off twice in the early hours for no reason. The second was the noisy behaviour of several guests, again in the early hours, with no intervention by any hotel staff. But by far the main reason why I will not use the hotel again was the ridiculously small, cramped car park. The hotel only has spaces for a fraction of their guests, so arriving back at the hotel every night was a complete lottery as to whether I would be able to park my car securely or have to leave it in distant side streets and walk back to the hotel. This was made all the more annoying because at the time of writing, the 'car park' was a hotch potch of old, faded yellow and white painted bays, each colour indicating a different parking angle. Many of the guests during my stay complained about the very poor, totally confusing parking arrangements. To leave the hotel car park, you have to pass through the main rail station long stay car park, which lets you transit through the barriers for free within 20 minutes, but costs £16 per night if you can't get a hotel space and need to ensure your vehicle is safe. That is a massive hidden expense if you are staying for several nights.
1out of 5
by A verified traveller from Hexham

Very disappointed in the service and inflexibility

Posted 19-Dec-2016
Pros: Didn't stay so cant say
Cons: Service
Location: N/Applicable
Due to circumstance I asked the Hotel if I could change the booking from Saturday to Friday night of the 16th. They advised as the booking was non refundable and fixed they couldn't and I had to go through Expedia but they had vacancies for the Friday. I duly contacted Expedia and they in turn contacted ( I believe Charlotte ) , the hotel and talked to the same lady I had spoken to minutes earlier and they were told no I couldn't change. This was not expected as I had been advised if I went through Expedia the intimation was it could have ben changed. I couldn't use the room and lost out £103.00 because of inflexibility despite the option being there and following the advice provided. Very disappointed.
4out of 5
by A verified traveller from D

Close to transit, but lots of noise!

Posted 11-Dec-2016
The hotel is nice (Comfortable beds and beautiful, historical decor) and close to trains/metro, but this makes it fairly noisy- even on the opposite side (pub noise). Bring ear plugs! Also don't be deceived by the elevator, there are several steps up to the main lobby, and between split levels on the floors. Only when we left did a gentleman from reception offer to help us down with our suitcases. He was polite, but the female staff at the desk were rude. Wifi is sporadic. Good for a short stay of convienience, not longer!
4out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 10-Dec-2016
Just few minutes to central station. Nice place but the bed is too soft and cannot sleep well. It makes me back pain. Perhaps they can work on the soundproof in long run too - being close to the station is nice, but it also means it tends to be quite noisy.
4out of 5
Recommended
for Couples
by A verified traveller from southport

Geordie centre

Posted 03-Dec-2016
Pros: Its position in centre of the City
Cons: Bit of room decorating.
Location: Shops, museums, market Cathedrals
There is a touch of faded grandeur but more than compensated by pleasant and friendly staff. Right in centre of the City. Lots to do and an amazing number of eateries.
3out of 5
by A verified traveller from Yorkshire

City centre hotel

Posted 01-Dec-2016
Pros: Friendly staff, nice restaurant, beautiful entrance hall.
Cons: Lifts that go all the way up!
Location: Near the railway station and city centre shops. As we were only there for one night, we didn't look for other things to do.
The staff were friendly and helpful. However there were areas where the hotel looked in need of updating and a bit of TLC! In particular, on being allocated a room on the 4th floor, we were surprised to find, while the lift went up to the 4th floor, we still had to climb 3 flights of stairs to our room, which was actually on floor 5 or 6, although designated floor 4! This was not mentioned at check-in, and could have been a problem to anyone less able than ourselves.
5out of 5
Recommended
for Everyone
by A verified traveller

Grand

Posted 29-Nov-2016
Wonderful Victorian hotel, lovely atmosphere and decor. If you want to add a bit of history to your Newcastle adventure, stay here. Comes complete with bonafida Geordie staff. What's not to like.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2016
Pros: Excellent breakfast
Enjoyable, noise from a party in function room but didn't go on too late
3out of 5
Recommended
for Everyone
by A verified traveller from cumbria

Nice and close to the city

Posted 26-Nov-2016
Pros: Nice cosy room
Cons: Inform people that noise may be heard from the station during nighttime maintenance,
Location: Great for the city
Stayed for one night,our room was a superior room paid a wee bit more for the comfort,the room was fab,but, the room overlooked the hotels swimming pool,which is part of the main railway station,usually that's not an issue,but on this occasion the metro system was being upgraded through the night,works vehicles were being loaded,unloaded during that period,from 02:30 until 06:00 workmen,machines all kept us awake, I checked on the metro system web site, it was planned work,but no one in the hotel informed us?