Nothing wrong with this place
This is a former railway hotel - one of the grand old ones with a large central staircase and high ceilings. The building itself is lovely, though it needs a little TLC in places but in fact that adds to its charm. The staff are very friendly, the room comfortable though not 'plush' by modern standards, and breakfast is nicely presented. I had room service one night, and the evening meal delivered was in no way disappointing, though neither was it exceptional - it was perfectly satisfactory.
It is central (it has a door into the railway station) and in easy reach of the quayside. There is a metro stop literally right outside which was ideal for me given I was 'commuting' out to North Shields each day I stayed.
For the price, this is an ideal place to stay for the business or leisure traveller to Newcastle and is unlikely to disappoint. Don't expect luxury - but this is more than basic and in my view good value for its location, facilities and quality.