- Disliked: Staff & service, property conditions & facilities
After the initial disappoinment of being shown into an uncleaned, poky apartment at the top of an office block, we were offered a larger, cleaner one overlooking the main shopping street in Newcastle. For a few night's stay it was OK. Near Marks and Spencer for food and centrally located for everything. Looking tatty and tired in decor (footprints on walls!) and currently in administration. Very hard to locate too - we walked the length of the street, asked locals and eventually phoned the reception for directions. Only one toilet roll provided in one toilet (there were two in the apartment) and uncomfortable, small single beds pushed together in lieu of doubles. For a family few days it was adequate.