!Worst hotel experience!;
We stayed in a DELUXE ROOM, 2 Double Beds, City View; Room is VERY NOISY! thin windows doesn't muffle the sound at all, plus there's CONSTRUCTION going on next door 24hrs (banging/drilling/yelling.) We couldn't sleep at all, we checked out at 3am and went somewhere else because we couldn't sleep! We complained to the staff but got shrugged off, they offered some freaking coupon of 15% off the next stay when checking out in which I declined.. Plus there's two SMALL ELEVATORS that only fits 4 people in it ( it's shared with the staff; house keeping, etc.), and the other elevator wasn't working, so we had to wait a long time for the elevator. I DON"T RECOMMEND THIS HOTEL....
Comment from Hotel Management
11-Apr-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you for your honest feedback.
On behalf of the hotel I would like to apologize for the inconveniences you experienced during your stay. Unfortunately the hotel was experiencing difficulties with our elevator which I am happy to report it is up and running. Time square is also looking to improve by remodeling and rebuilding and I am sorry for the noise disturbance and hope that in the near future we can better accommodate your needs a requests.