Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from washington dc

Worst experience

Posted 29-Sep-2015
Noea the front desk person was very rude improfesianal basecly he wanted to kick us out of the hotel he screamed at me and my husband coz I asked him if we can check in little early coz I have meeting at 2pm. I understand the policy of ur hotel but they are always options, we asked for the manager she was very helpful and she gave us a room. I'm still speechless the way he talked to us that guy not supposed to be dealing with customers at all. No manners how so ever.
4 out of 5
for Everyone
by A verified traveller

Great location.

Posted 27-Sep-2015
Hotel is so close to times square. Just step outside and you are there, ticket office also there for the shows, very handy also for the city sightseeing buses. Would stay there again. Very central.
4 out of 5
for Everyone
by A verified traveller from Beonx, NY

I just went there to get away from everyday life.

Posted 25-Sep-2015
It was nice everyone was so friendly and helpful with anything I needed. I definitely would stay there again. It was nice to get away from everyday life.
2 out of 5
for Everyone
by A verified traveller from b

Ottima posizione

Posted 19-Sep-2015
Unico neo molto rumoroso per i lavori che stanno facendo nella strada però ho chiesto se potevano cambiarmi camera e lo hanno fatto mettendomi in una interna più piccola ma più silenziosa
3 out of 5
by A verified traveller from Cairns Australia

Great location next to Times Square

Posted 17-Sep-2015
Rooms are small and basic, bathroom is tiny, just about enough room to walk around the bed. One small window, no view, no natural light. Have to pay for Wifi in the room.
2 out of 5
by A verified traveller from france

Posted 17-Sep-2015
La réception est magnifique! Pour ce qui est des chambres elles sont Petites très très très très petites! Cela ne nous a pas du tout convenue je ne le recommanderais pas ! Mais il faut avouer bien placé, c'est le seul point positif.
2 out of 5
by A verified traveller

Too much noise

Posted 16-Sep-2015
Pros: Room cleanliness
Cons: Lighting in rooms
Location: Good location. Too much light from outside and too much noise due to construction next door
The room was too dark and the construction going on next door was horrible. No one on the staff even mentioned that there would be construction going on during my stay. This brings integrity into question. Elevators were very small. Staff wasn't very friendly. I would not recommend this hotel to anyone.
3 out of 5
by A verified traveller from London

Great location but Bedrooms Spartan

Posted 08-Sep-2015
Pros: Location Efficient Reception Good storage faciliity
Cons: Bedroom and Bathroom size adequate but minimal shelf space in Bathroom and no Drawers or Cupboards in Bedroom. Slow lifts
Location: In center of Theatreland Walking distance to Central Park, 5th Avenue, Central Station and Empire State Building
Service (apart from lifts) very good but Bedrooms lack facilities
3 out of 5
by A verified traveller from New York

Modern hotel right next to Time Square

Posted 07-Sep-2015
The staff were great and the hotel is super modern. The only thing to be aware is that the photos are deceiving. The room had just enough room to walk around the bed and the bathroom is very small. Also, the hotel is right off Time Square. You can't hear other rooms, but you hear a lot of outside noise like sirens. The hotel's restaurant was fabulous! The staff there were pretty great folks.
3 out of 5
by A verified traveller from London

Good hotel. Very close to Times Square

Posted 30-Aug-2015
Be aware that you are required to pay a deposit of $100. This want mentioned when I booked the hotel. They room we got was big and comfortable. However strangely enough you have to buy wifi which cost $9.75 per 24 hours... But internet downstairs in the lobby is free... Still doesn't make sense to me why you will charge your guest to use the wifi when they've paid for the room. Secondly you also have to pay to make phone calls... Which is fair I guess but paying $10.24 for a call that was less than 5 minutes is very ridiculous. Thirdly they don't offer room service... Our room wasn't cleaned throughout our stay and even when we complained nothing was done about it. Thirdly the security team are very friendly and respectful and they deserve a good tip. Can't say much for the concierge staff... Had one guy who was quite rude! The hotel is definitely not cheap which I guess it's ok but for that price their services should be as good but it isn't. So if you're not picky then I guess you could stay at this hotel but if you are take your money to another hotel! Will definitely not come back.