Ratings based on 1,249 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Great location

Posted 28-Jun-2017
Pros: Location was perfect!
Cons: I wish they had cots.
Great location. Small room, but overall I'd def. stay there again. No cots for extra guests, but great lobby!
2 out of 5
by A verified traveller from holland, mi

Great location; terrible beds

Posted 24-Jun-2017
The staff was good but my bed should have been replaced 10 years ago.
Comment from Hotel Management
25-Jun-2017 by Jennifer S. , Hotel Management
Thank you for your feed back. I am so sorry to hear that you had a less than comfortable experience with us. I will be sure to share your review with our management team. We hope to better accommodate you on your next stay and appreciate your kind words regarding our staff. Have a wonderful day~ Kind regards
2 out of 5
by A verified traveller

Posted 03-Jun-2017
Great location, however the room is too dark and tiny.
Comment from Hotel Management
05-Jun-2017 by Jennifer S, Hotel Management
Thank you so much for your feed back, We look forward to welcoming you in the near future and hope that we can better accommodate you so that you have a better experience. Kind regards,
2 out of 5
by A verified traveller from L

If location is all you care about, stay here.

Posted 26-May-2017
Location is the only reason to stay here. The room is a closet with a bathroom. Neither of my rooms were very clean and this "no smoking" hotel originally gave me a room that was horribly smoky. The front desk people are rude. The managers non-existent and unhelpful. The $16 breakfast was simply the worst. The elevators are the slowest in NYC. Location great but that's it!
Comment from Hotel Management
31-May-2017 by Management, Hotel Management
Thank you so much for your feed back. Our customer service reviews have been overwhelmingly positive. I am sorry you did not enjoy your stay. Your review is appreciated and will help pin point the areas we can improve on. Have a nice day~
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Posted 19-May-2017
Wonderful location close to time square, in hotel restaurant and room. Excellent staff, very welcoming, helpful and fast check in. Overall wonderful boutique hotel and would certainly recommend to anyone!
Comment from Hotel Management
25-May-2017 by Jennifer S., Hotel Management
Thank you so much for Your awesome feed back! we hope to welcoming you back in the near future and appreciate you as a guest~ Kind regards, Jennifer S.
3 out of 5
Recommended
for Everyone
by A verified traveller from Memphis, TN

Great location, tiny rooms!

Posted 23-Apr-2017
Hotel is perfectly located, subway across the street short walking distance to park and theatre. Very small rooms smallest room I have ever stayed in a hotel in NYC, but very clean, excellent shower pressure.
Comment from Hotel Management
15-May-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you for your feedback. More than anything I am extremely happy you enjoyed our central location. As a boutique hotel our rooms can be a bit cozy however we do have larger rooms that can better accommodate you in the near future. We hope to welcome you back and appreciate you as a guest!
5 out of 5
Recommended
for Everyone
by A verified traveller from West Palm Beach,FL

Great hotel in time square

Posted 23-Apr-2017
Had an amazing stay, very clean, staff was amazing and within walking distance to everything. Would recommend this hotel to anyone.
Comment from Hotel Management
07-May-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you so much for an awesome 5 star rating! We hope to welcome you back in the near future and appreciate your time with us~ Have a wonderful day!
1 out of 5
by A verified traveller from Maryland

Noisy Neighbor

Posted 22-Apr-2017
Pros: Not Much.
Cons: Just about everything - especially sound-proofing!
Location: great location.
Convenient to my meeting but, other than that, I would not recommend this hotel. Construction next door started at 3am and never let up. Room was small and very "shabby." Uneven floors, bad wall covering, and very uncomfortable bed.
Comment from Hotel Management
07-May-2017 by Kind regards, Jennifer S. , Hotel Management
Hello Larry, Thank you for your honest feedback, I will be sure to address the proper departments regarding the details of your stay. On behalf of the hotel I want to apologize for the inconvenience you experienced with us. Time square is always building and improving it seems as though construction is on every corner. The last thing we want is for it to effect our guest. We hope to better accommodate you in the near future so that we may better accommodate you and provide a quiet location at the hotel. Have a wonderful day ~
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Fab location

Posted 15-Apr-2017
Pros: The location, cleanliness and friendliness of the staff
Location: Location is perfect. Close to shops, restaurants, bars and endless entertainment
We stayed at the hotel for three nights, the location was perfect, close to Times Square but as it's in a side streeet, it offers a quiet refuge. We only really used the hotel to sleep and freshen up as we were out all day, however the room was clean and comfortable. All the staff we encountered were efficient and friendly, we couldn't have expected more. If, like us, you are going to New York for sightseeing, I would thoroughly recommend this hotel
Comment from Hotel Management
07-May-2017 by Kind regards, Jennifer S. , Hotel Management
Hello Mandy, Thank you for such an awesome 5 star rating! I'll be sure to pass along your kind words regarding our staff and hope to welcome you back in the near future~ Have a wonderful day see you soon!
3 out of 5
by A verified traveller from ny

The room is tiny and claustrophobic.

Posted 12-Apr-2017
The staff helpful and kind. The room so tiny the queen size bed hardly fit. No light from out side...no window. It was a dark grey box. The actual made so much noise it was hard to sleep. TV was snowy...supposedly technicians were sent to fix it...it remained the same. Fathoms at the front desk is amazing and so are Samuel and Christian the bellmen.
Comment from Hotel Management
14-Apr-2017 by Kind regards, Jennifer S ., Hotel Management
Thank you for your kind words regarding the staff, I will be sure to pass along the message! Your feedback is appreciated, we hope that on your next trip to NYC we can better accommodate you with a much more spacious room. Have a wonderful day~