Ratings based on 953 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from ny

Bad hotel staff and the room had high voice for AC

Posted 05-May-2016
Bad hotel only a location is perfect other wise very bad.
5 out of 5
by A verified traveller from Los Angeles

Times Square Hotel Experience - Best Location!

Posted 03-May-2016
Pros: Location, Location, Location! Cleanliness, friendly staff, modern decor.
Location: Times square is steps away. Hotel is literally on 47th and 7th Ave. St. Paul's Church, Radio City, Rockefeller Bldg is only blocks away.
Just what I expected in NYC. I tend to read reviews and based on previous reviews this hotel was right on point. I loved everything about this hotel. As soon as we walked in thru the rolling doors greeted by the bell guy, beautiful smell in the lobby. Pictures on Expedia website is exactly what you see. Beautiful very modern lobby, their white and black decor, exceptional not to mention the huge fish tank with colorful fishes. Now you have to remember that in New York hotel rooms are SMALL, so don't be shocked or surprised cause everything is Tiny. I reserved a room with a Full size bed and even at that the room was perfect for me and my husband but it was small, small closet and bathroom was small however I loved everything about it. Clean room, to most comfortable bed ever and bathroom had all the amenities plus the shower was great. Very nice joyful staff from the check in, to check out staff friendly attitudes all around. The bell guy was very helpful, kept our luggages even when we checked out and helped us get a car service for our trip to JFK. I recommend this hotel to anyone traveling to NYC, literally steps away from Times Square.
3 out of 5
by A verified traveller from Boston

Location is everything!

Posted 28-Apr-2016
Pros: Location
Cons: Elevators, heating/air conditioning too loud
Location: Time Sq, close to subway, FOX station
Hotel is on 47th and 7th so steps from Time Sq. Lobby is clean an modern, staff is nice. If you arrive at the hotel prior to check-in, you can leave your bags with them and walk around the city. Only 2 elevators in the hotel which are also very slow and small. Our room was small, more on the European size. The heating/air conditioner is VERY loud. Also our room had a window facing a wall so we had no natural lighting in the room which makes it difficult to know weather it's day or night...maybe it's on purpose after all it's called the Night Hotel :) No complimentary breakfast, free wi-fi. Overall it's fine, it's clean, great location and the price was right considering it's NYC.
1 out of 5
by A verified traveller from Montreal, Qc

Started off okie, but ended very badly

Posted 22-Apr-2016
Pros: The location is great, the staff is nice, and the beds were comfy.
Cons: The rooms are dark and dated. The phone didn't work and the shelf in the bathroom was crooked. My things kept falling off.
Location: It's on 47th and 7 avenue. Great location. Right near subways, so easy to go uptown or downtown.
We picked this hotel based on its location and reasonable price. For a 4 star hotel, I thought we made a good selection. We arrived early, so the room wasn't ready. They kept our luggage in storage while we explored the city. We returned later after lunch and checked in. The room was very small and dark. The hotel is painted black and so are the room doors and trimmings. For NYC, the size is probably the standard. However, I wouldn't have rated this hotel a 4 stars. It feels like a 2-3 star hotel. We stayed for 4 nights. We thought the beds were comfy and the noise level wasn't too bad. However, the morning of the second of the last day, I woke up to find the grossing thing on the floor: a huge cockroach that was 2.5 inches long. It was walking all over my shoes and behind my luggage. My husband killed it while I freaked out. As he was making sure it was dead, he found ANOTHER one. He killed that one too. I tried to call the front desk, but the phone didn't work. We pressed every single button on that phone and nothing. I got dressed and went to see the manager. She apologized and offered to switch our room. However, since it was still early, the room wouldn't be ready until the afternoon. We had to pack all of our things and store them again. For the inconvenience, we got compted for part of our stay. The new room was a bit bigger on the same floor, but I couldn't feel comfortable. We were leaving the next morning, so we just dealt with one more night there.
4 out of 5
by A verified traveller

Excellent location

Posted 15-Apr-2016
Comfortable seats, good service, tasty food, great entreteinment on borad
3 out of 5
by A verified traveller

VERY noisy

Posted 15-Apr-2016
No noise insulation makes for a bad night sleep. Otherwise a decent hotel
3 out of 5
by A verified traveller from Newport News, VA

Convenient hotel with great staff

Posted 10-Apr-2016
Pros: Located literally 1/2 block from Times Square and TKTS. Staff was very nice and helpful. Lobby is impressive and very modern.
Cons: Went during Spring Break, which meant high rates. Room and bath were very small, even for a NYC room. No closed caption on TV and I needed that.
Location: Literally 1/2 block from TKTS booth and Times Square. Practically all theatres and many restaurants within walking distance. Nice deli 2 doors down
I hadn't been to NYC in 20 years so very different. The hotel staff was very nice and helpful. I discovered a good deli two doors down, The Evergreen, which was open for all meals. Good to know since restaurants on 7th Avenue and so on are very crowded all the time. I wish the hotel had offered a breakfast brunch which would have been convenient. The hotel's location is so convenient for shows and shopping. Just about anything you want to buy is within walking distance. I think being on a side street is an advantage, too, because there isn't as much foot traffic in front of the hotel and usually it's quieter. I felt safe in the area and in the hotel.
4 out of 5
by A verified traveller from OC, California

Great Location, Good Amenities, Small Room

Posted 07-Apr-2016
Pros: Location
Cons: Shower so small the curtain draped on me while showering...A bit annoying.
Location: 1/4 block from the heart of Time Square. Great location
Can't beat the location, clean, good staff, only negative was small room and small shower.
4 out of 5
by A verified traveller

Posted 04-Apr-2016
A small place, a little bit expensive but a lot of things were at a walking distance so it was good.
3 out of 5
by A verified traveller

Schysst hotel mitt i smeten

Posted 20-Mar-2016
Trevlig personal med bra bemötande. Var beredd på tidigt uppvaknande då det byggs en skyskrapa vägg i vägg. Det störde inte oss eftersom vi ändå vaknade tidigt. Rummen är i minsta laget men mysiga(och då hade vi ett standard och inte deras minsta).