Ratings based on 1,194 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Memphis, TN

Great location, tiny rooms!

Posted 23-Apr-2017
Hotel is perfectly located, subway across the street short walking distance to park and theatre. Very small rooms smallest room I have ever stayed in a hotel in NYC, but very clean, excellent shower pressure.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Palm Beach,FL

Great hotel in time square

Posted 23-Apr-2017
Had an amazing stay, very clean, staff was amazing and within walking distance to everything. Would recommend this hotel to anyone.
1 out of 5
by A verified traveller from Maryland

Noisy Neighbor

Posted 22-Apr-2017
Pros: Not Much.
Cons: Just about everything - especially sound-proofing!
Location: great location.
Convenient to my meeting but, other than that, I would not recommend this hotel. Construction next door started at 3am and never let up. Room was small and very "shabby." Uneven floors, bad wall covering, and very uncomfortable bed.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Fab location

Posted 15-Apr-2017
Pros: The location, cleanliness and friendliness of the staff
Location: Location is perfect. Close to shops, restaurants, bars and endless entertainment
We stayed at the hotel for three nights, the location was perfect, close to Times Square but as it's in a side streeet, it offers a quiet refuge. We only really used the hotel to sleep and freshen up as we were out all day, however the room was clean and comfortable. All the staff we encountered were efficient and friendly, we couldn't have expected more. If, like us, you are going to New York for sightseeing, I would thoroughly recommend this hotel
3 out of 5
by A verified traveller from ny

The room is tiny and claustrophobic.

Posted 12-Apr-2017
The staff helpful and kind. The room so tiny the queen size bed hardly fit. No light from out side...no window. It was a dark grey box. The actual made so much noise it was hard to sleep. TV was snowy...supposedly technicians were sent to fix it...it remained the same. Fathoms at the front desk is amazing and so are Samuel and Christian the bellmen.
Comment from Hotel Management
14-Apr-2017 by Kind regards, Jennifer S ., Hotel Management
Thank you for your kind words regarding the staff, I will be sure to pass along the message! Your feedback is appreciated, we hope that on your next trip to NYC we can better accommodate you with a much more spacious room. Have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great location, very clean, small room, quiet.

Posted 10-Apr-2017
Pros: Pleasant staff, clean, quiet and excellent location.
Cons: Hot water in shower and speedier elevator repair.
Location: Close to Times Square and theaters.
Our stay was good. A little trouble with hot water in shower, took some time to begin working. Only one elevator working so needed to wait instead of doing stairs to and from the 8th floor.
5 out of 5
Recommended
for Everyone
by A verified traveller from w

Steps to theatres, subway, and restsurants

Posted 09-Apr-2017
It's my choice from now onÄ·mkkkkkkkkkkkkkkkkkkkkkkklk
Comment from Hotel Management
14-Apr-2017 by Kind regards, Jennifer S., Hotel Management
Thank you so much for your feed back, cant wait to welcome you back!
1 out of 5
by A verified traveller from seattle, wa

Posted 06-Apr-2017
Pros: No comment...
Cons: I don't care, I'm not going back...
Location: Times square is right there, and subway access.
!Worst hotel experience!; We stayed in a DELUXE ROOM, 2 Double Beds, City View; Room is VERY NOISY! thin windows doesn't muffle the sound at all, plus there's CONSTRUCTION going on next door 24hrs (banging/drilling/yelling.) We couldn't sleep at all, we checked out at 3am and went somewhere else because we couldn't sleep! We complained to the staff but got shrugged off, they offered some freaking coupon of 15% off the next stay when checking out in which I declined.. Plus there's two SMALL ELEVATORS that only fits 4 people in it ( it's shared with the staff; house keeping, etc.), and the other elevator wasn't working, so we had to wait a long time for the elevator. I DON"T RECOMMEND THIS HOTEL....
Comment from Hotel Management
11-Apr-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you for your honest feedback. On behalf of the hotel I would like to apologize for the inconveniences you experienced during your stay. Unfortunately the hotel was experiencing difficulties with our elevator which I am happy to report it is up and running. Time square is also looking to improve by remodeling and rebuilding and I am sorry for the noise disturbance and hope that in the near future we can better accommodate your needs a requests.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee

Decent Hotel for a Decent Price

Posted 05-Apr-2017
The red hotel signs were very BLAND. The surrounding area just outside the hotel looked just a tad bit dark and seedy. The room was tiny but we didn't care because we were gone sightseeing most of the time every day. We're just basic folks and don't need anything fancy to brag about. The hotel lobby/bar/lounge area was modern and pretty, but the white leather chairs were slick/dirty.
Comment from Hotel Management
11-Apr-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you for your feed back! I am happy to announce that our lobby furniture is currently being replaced. Thank you for sharing the details in your review. I am happy you enjoyed your self and hope to welcome you in the near future! Have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2017
Simple, clean, affordable hotel - no frills but covers the basics at reasonable price.
Comment from Hotel Management
05-Apr-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you for your feed back and for the 4 star rating! We hope to welcome you back in the near future and appreciate you being our guest!