Ratings based on 1,160 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Texas Travelers

Nice hotel very close to Times Square and broadway

Posted 22-Mar-2017
Had a wonderful time in New York. The hotel had everything you needed for two. Be aware room is small compared to most common rooms in Texas. Still had a comfortable stay.
3out of 5
Recommended
for Everyone
by A verified traveller from MD

Good for a quick trip

Posted 21-Mar-2017
The room served its purpose; sleep between shopping, eating and sightseeing. However, the "city view" room is not worth the brick wall across the street that it faces; and the shower water barely comes out with force or heat. The thermostat would either leave the room too cold or too hot with no happy medium. The noise from the construction next door, without any apparent soundproofing, was a bit unbearable at times. All of the staff was very pleasant, front desk and adjacent reataurant; I just wish the hotel wasn't associated with that horrible parking construction next to it!
4out of 5
Recommended
for Everyone
by A verified traveller from Newport, Wales, UK

Night Time or Day Time?

Posted 15-Mar-2017
Pros: Friendly and helpful staff. The location - 20 yards from door of the hotel to the North East corner of Times Square.
Cons: Update the furnishings.
Location: On Times Square close to all the theaters, shops, bars and restaurants.
This hotel is so close to Times Square and all the glowing neon and advertising screens that it is hard to tell if it is day or night. This is not a complaint just an observation. Personally it is why I booked the hotel, close to all the action. We had a room overlooking 47th Street, rooms away from the street wouldn't have a problem with outside lights but also wouldn't feel so much part of Times Square. The hotel has a small lobby with a large fish tank and mirrors, leading to a comfortable seating area which we took advantage of while waiting for our airport transfer. We arrived early, before our room was ready, and left well after checking out time on our departure day and on both occasions the helpful staff were more than happy to look after all our bags in a secure area. The room itself, although clean, seemed a little worn. In the bath room there was a loose shelf over the basin and nowhere else to keep toiletries. The bedroom had dim lighting and a slightly noisy air conditioning unit, a large cupboard for hanging clothes but a lack of drawers. There was no kettle for making your own hot drinks (only a problem for Brits who are desperate for a proper cup of tea) and a wall light by the mirror would have helped. The bed was comfortable and there was a large TV So you are paying for the location. A similar spec hotel and room say 10 blocks away would be cheaper or you could pay considerably more for one of the up market hotels around Times Square, the choice is yours
Comment from Hotel Management
19-Mar-2017 by Kind regards, Jennifer S. Guest service Supervisor, Hotel Management
Thank you for your honest feedback, Both pros and cons are taken into consideration as it helps us improve on every department. I am happy to hear you enjoyed your stay and hope to welcome you back in the near future! Have a wonderful day~
4out of 5
Recommended
for Everyone
by A verified traveller from kent

Lovely staff really helpful, very clean

Posted 05-Mar-2017
Pros: Helpful staff, cleanliness
Cons: Nothing
Location: Spot on for Times Square, plenty of subways close by
Lovely helpful staff, no queue for check in, spotlessly clean, rooms cleaned every day, although on the small size everything you need in the rooms, yes lifts slow but nothing to spoil your stay. Right on Times Square and plenty of subways close by.
Comment from Hotel Management
06-Mar-2017 by Kind regards, Jennifer , Hotel Management
Thank you so much for your 4 star rating! We truly appreciate you kind review especially regarding how lovely the staff are. I will be sure to relay the message. We hope to welcome you back in the near future! Have a wonderful day~
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, especially for the price and location

Posted 03-Mar-2017
Pros: Quiet, staff and bottle of wine
Cons: Don't expect a city view - the buildings that you can see just look like any other wall - however, better than a light alley
Location: Times Square - not worth mentioning anything else
I've stayed at many hotels in Manhattan, including the Waldorf, but this one has to be the quietest of them all - you know what you are getting when most hotels offer ear plugs, and this one offered a bottle of wine (another way to get to sleep!). You are right on Times Square (another big plus as there are a lot of hotels that say they are, but are a significant walk away.
Comment from Hotel Management
04-Mar-2017 by Gautam Khanna, Hotel Management
Thank you for your feedback. We look forward to the pleasure of welcoming you to Night Hotel Times Square again. Regards, Gautam
3out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Great location, tiny room.

Posted 01-Mar-2017
Pros: The location. Nice customer service.
Cons: Please list there is no view out of most the windows. Please accurately list room dimensions or get new photos of the rooms that are realistic.
Location: Times Square has everything, and this hotel is literally on the corner of it. Once you are outside, you can see all the major attractions in the area.
I loved the location of your hotel. My partner did as well. The photos, however, did not accurately show how small the rooms are. Or that there was no view outside of the city. There was barely enough room to walk between the end of the bed, and the wall, to reach the door. I made sure to check the photos. If I knew that room size before purchasing, I would have bought a bigger room. It makes sense that a location will be tightly compact due to the location to Times Square. However, please just list the dimensions of the room or take a photo from the door showing, it's a tiny room. I just wanted what I thought I paid for, according to the photos. My partner was fine with it, so I didn't complain. Your hotel did have good customer service, with bringing wine to the room, and opening the difficult rotating door.
Comment from Hotel Management
04-Mar-2017 by Gautam Khanna, Hotel Management
Thank you for the heartfelt review. The passion behind providing exemplary services to all our guests is fueled by discerning guests like yourself who notice every facet of their stay and take the time to write. It is what drives us to strive for perfection. Thank you again and we hope to see you soon. Regards, Gautam
4out of 5
Recommended
for Everyone
by A verified traveller from plains, pa

Nice place. Close to stuff.

Posted 26-Feb-2017
Nice hotel and within walking distance of plenty of landmarks...not to mention the theater district. The bed was a bit lacking but otherwise the room was fine. The staff was friendly and helpful. Waste basket was under the desk.
Comment from Hotel Management
27-Feb-2017 by Kind regards Jennifer- Guest service supervisor , Hotel Management
Thank you for your 4 star rating~ We hope to welcome you back in the future, I will also be sure to pass on your kind words regarding the staff. have a wonderful day~
5out of 5
Recommended
for Everyone
by A verified traveller

Location Location Location

Posted 24-Feb-2017
Pros: see above
Cons: see above
Location: see above
The hotel was very pleasant, The room is the usually small but efficient NYC room. It was clean and comfortable. The real plus is the location it is close to everything !!! We walk everywhere and never used a cab or subway once!!. The staff was excellent and plan on using them again when we go back to the big apple.
Comment from Hotel Management
25-Feb-2017 by Gautam, Hotel Management
Thank you for taking the time to share your feedback with us. We look forward to welcoming you back in the near future. Regards, Gautam
4out of 5
Recommended
for Everyone
by A verified traveller from rio de janeiro - brazil

hotel near Times Square

Posted 17-Feb-2017
Pros: near Times Square
Cons: ammenities in the room or at the lobby would be nice
Times Square just around the corner standart room have small size king room have a spacious size, if facing the street room expect some noise renovated staff helpful
Comment from Hotel Management
23-Feb-2017 by Jennifer S., Hotel Management
Thank you for your feed back! We hope to better accommodate you on your next visit. The hotel can provide Mini fridges, coffee and tea machines in the room, however all based on availability. Feel free to reach out to us should you have any special request. Have a wonderful day~
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Great place would definitely stay again the staff was great the cleaners was fun definitely would come back to this hotel
Comment from Hotel Management
21-Feb-2017 by Jennifer , Hotel Management
Thank you so much for the 5 star rating! we look forward to welcoming you back :) Have a wonderful day~