Ratings based on 902 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from new york, ny

Amazing stay

Posted 18-Aug-2016
Pros: The service.
The room was just as described and I loved the toiletries. The breakfast was basic but it's quite good and the coffee is great too. Loved the comfortable bedding and the modern decor. It's in a great location central to midtown and I'd highly recommend it.
5out of 5
by A verified traveller

Nice hotel in midtown Manhattan

Posted 15-Aug-2016
Staff was very friendly and helpful, room clean and nicely decorated. Lovely lounge for drinks or breakfast.
5out of 5
by A verified traveller from Toronto

Beautiful boutique hotel with very attentive staff

Posted 08-Aug-2016
Pros: I enjoyed the boutique furnishings, and attentive staff.
Cons: The lighting in the elevator can be improved by installing brighter lights.
Location: The hotel is located in Midtown. Grand Central Station, the Empire State Building and Fifth Ave are all short walks away.
Upon arrival we were immediately upgraded to a new room and also allowed to check in early. Our room was clean, beautifully furnished and large for New York standards. The hotel was close to many attractions, and located right on Madison Ave.
3out of 5
by A verified traveller from Playa del Carmen, Mexico

Not what we expected

Posted 20-Jul-2016
Pros: Good location
Cons: Maintenance check prior guests arrival ( TV in living room did not work, bathroom sink clogged ) .
Location: Close to the Empire State and 5th Avenue. Bryant Park and Morgans Library are only 5 minutes away, Time Square is a 15 min walk.
I picked this hotel due to several good reviews and location. This was our anniversary trip. I e-mailed the hotel before arrival telling them about this special occasion asking for a room with a nice view which was confirmed. I had also received an e-mail that as an Expedia Elite guest I would be provided with priority check in and a welcome gift. Upon arrival I was told that my room category had sold out, but "great news" they could upgrade us to a juniorsuite. Arriving at the room we found out that both windows faced a grey wall just in front, no view, no natural light. No welcome letter or welcome gift either, At check in I was asked for my credit card, I asked if they had my prepaid reservation and the clerk said yes, this was just a formality for extras, that if we did not consume anything I would not be charged anything. I did have a drink at the bar , today I received the bill by mail and it was much higher than expected. I contacted the hotel in order to check what the extra fees were for and they explained that it was for breakfast, WIFI, newspaper etc. The advertisement says " Breakfast included" - well, it is not included, you actually pay for it. After arriving home I noticed that one of my silk scarfs was missing - I still had it the night before when I was packing, but iit was not in my luggage which I had with me all the time. Housekeeping did not find anything. I would not recommend this hotel, for this pricepoint you can find better options.
4out of 5
by A verified traveller from Hannover, Nds.

Für Städtereisen sehr gutes Hotel

Posted 16-May-2016
Das Hotel liegt an der Madison Avenue zwischen der 37th ST East und der 38th ST East. Von dort sind viele "must have" Sehenswürdigkeiten fußläufig zu erreichen. Das Hotel ist sehr empfehlenswert!
4out of 5
by Yi

This traveller left a rating score only Posted 11-May-2016 on Hotels
5out of 5
by Jonathan

This traveller left a rating score only Posted 10-May-2016 on Hotels
5out of 5
by A verified traveller from nueva York

Muy céntrico, moderno, muy bonito

Posted 03-May-2016
Excelente ubicación, el desayuno podria incluir algo de fiambre, quesos, etc.la habitación muy confortable
5out of 5
by A verified traveller from Osaka

Nice hotel great location

Posted 01-May-2016
Staff were very helpful and friendly. Breakfast was descent and coffee was available to go.
5out of 5
by Fredrik

This traveller left a rating score only Posted 27-Apr-2016 on Hotels