Ratings based on 930 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller from Bremerhaven

schönes zentral gelegenes Hotel

Posted 27-Dec-2016
Pros: Die Lage, Betten, Freundlichkeit des Personals.
Cons: Wer sucht, findet auch was zu meckern-für uns war alles in Ordnung.
Location: Das Hotel befindet sich in der Madison Avenue, zw. 37. und 38. Straße. Parallel laufen die 5. Av. und die Park Av. Bahnhof, Park nicht weit, shopping!
Wir waren zu 2 in einem Doppelzimmer mit 2 Einzelbetten im 5 Stock zur Straße untergebracht, der Straßenverkehr ist zu hören, aber eher als leises Nebengeräusch, war völlig ok für eine Großstadt! Das Zimmer war ausreichend groß, es gab noch eine Couch vorm Fenster. Wir fanden das Zimmer sehr schön, auch das Bad war ausreichend mit Dusche, allerdings wären hier mehr Handtuchhalter oder Haken von Vorteil gewesen. Es wurde täglich sauber gemacht, wir hatten keine Beschwerden. Die Fenster lassen sich nicht öffnen aber das ist nicht weiter negativ aufgefallen, mag im Sommer anders sein. Die Betten, insbesondere die Bettwäsche, waren sehr angenehm. Das Personal durchweg freundlich und zuvorkommend. Die Eingangstür zum Hotel wurde vom Portier geöffnet. Das Frühstück war qualitativ hochwertig, Wurstliebhaber sind hier aber eher falsch, da durchweg süß. Ich würde das Hotel unbedingt weiter empfehlen, da die Lage astrein ist, alles ist in fußläufiger Entfernung. Es ist auch viel los auf den Straße, so dass man sich nicht gleich unwohl fühlt, wenn man im Dunkeln noch unterwegs ist.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
The staff was very helpful but they failed to give me an early wake-up call on my departure
4out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Good location and staff, some minuses

Posted 13-Dec-2016
Liked the location and mostly helpful staff at this comfortable, very clean hotel. Appreciated an upgrade to a superior room, as the standard was quite small. Hotel bar great for relaxing in at end of the day -- spacious and quiet with good service and vouchers for free beer or wine. Overall, really liked the hotel, but was a bit disappointed with: no sign out front (walked right past it); doorman always missing (heavy doors, especially when maneuvering luggage); dark elevator with indecipherable buttons; no room service; no water heater for coffee or tea in room; no alcoholic beverages in minibar; unreliable wifi (was saved by having brought my own hotspot). Continental breakfast was good, nothing special. Bed, linens, toiletries, noise levels, room temperature controls were all great. Easy walking to midtown locations.
3out of 5
by A verified traveller from f

Personal y ubicación excelente. Habitacion mal

Posted 09-Dec-2016
Personal y ubicación muy bien. Habitación pequeña, interior a patio sin luz y con aire acondicionado calefactor muy ruidoso
4out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great location and great service staff!

Posted 08-Dec-2016
Pros: I enjoyed the complimentary breakfast and would highly recommend it. Great breakfast options and relaxing atmosphere.
Cons: To increase the light in the elevator it's hard to see the floor levels with the low light.
Location: Morgan's Hotel is located right next to the JP Morgan Library and just a few blocks down from the Grand Central Terminal.
It was our first time in New York City and this hotel is located right in the middle of NYC. I would recommend this place due the quietness of the neighborhood and the easy access to Grand Central. The staff was very helping and polite to begin with and had great recommendations.
5out of 5
Recommended
for Couples
by A verified traveller from Toronto ( NY transplant)

Great little spot in a busy city!

Posted 23-Nov-2016
Pros: Very comfortable, friendly staff, great location
Cons: Minor.. Make numbers in elevator more legible!
Location: Near Grand Central, Lord and Taylor very closely. 15 min walk to Flatiron area, another 10'to the Village...
We found the place to be inviting, comfortable, . Staff were always there to make our stay more pleasant.mwe love the location because it's well situated for going up or downtown. We had a room facing the back which was super quiet. I would definitely stay there again !!
3out of 5
by A verified traveller from US

Hotel sold my room...

Posted 22-Nov-2016
I booked a 3 night stay last week on a trip to NYC. Despite the fact i had booked and paid for my room in full via Expedia, i was furious, after a 4 hour flight delay to arrive at the hotel at 11pm and discover that not only had Morgans sold my room, but that the hotel was sold out. I specifically picked to stay i Midtown as its close by my office and when the receptionist informed me that he was happy to tell me (?!) that they had booked another hotel for me which was downtown, i was not impressed. Obviously i had little choice other than to accept their offer and go to the other hotel - on the promise that id transfer my whole stay there - instead of relocating back to Morgans again for a 3 night stay. When i arrived at the Roxy downtown i was informed that it was sold out for the next nights and i had to return to Morgans the following day. The reception took my card to hold 'security' deposit on check in, assuring me that my room was covered by Morgans. On leaving the hotel i noticed a charge on my Amex - from the Roxy - who had clearly charged me full price for my room. After considerable hassle and complaining the charge was cancelled, but it really was just one thing after another. I think its terrible customer service for a hotel to re-sell your room when you have already paid in full.
5out of 5
Recommended
for Everyone
by A verified traveller from Valencia, United States of America

wonderful!

Posted 14-Nov-2016
The hotel was in a great location and the staff couldn't have been better! The hotel rooms are designed and decorated so modernly. I spent two nights at Morgan's and can't wait to come back. The bed was comfortable and clean!
4out of 5
Recommended
for Everyone
by A verified traveller from US

Great location..

Posted 14-Nov-2016
Location: Close to everything, but very quiet. You can walk to all major sites with a subway station close to take you downtown.
Clean rooms, friendly staff. We arrived & received complimentary water & drinks at the bar.
3out of 5
by A verified traveller

Dirty

Posted 08-Nov-2016
This hotel was extremely dirty and dingy. It felt like I was in an insane asylum. For the price, I was extremely upset and actually left early.