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Accommodated late checkin and concierge was very helpful.
Everything was great, but refrigerator in room didn,t work.
I like the location of the hotel. There was weird scent in the lobby area. During check-in, there was a man trying to steal guest luggage and when I got to the desk, I told the lady about the strange man and upon me tell her, the man ran off with someone's luggage. After that security was tight. ...
Very accommodating and friendly staff. Beautiful amenities and very comfortable bed and bed sheets. Very central location. I would definitely come back.
Location. Convenient to subway. Easy driving to upper west side for me. I drove from the Catskills.
Clean comfortable mattresses should have a mini bar though love the Beekman Products in the bathroom
Andrew is awesome! And Mathew is top notch. Great customer service. Can’t wait to see the remodel when we come back to New York
There was easy check-in at the kiosk. It was very safe. A room key was needed to go up the elevator to the rooms. There was one floor with a terrace, a restaurant, hot tubs, a gym, and breakfast foods. The rooms were very clean. The only negative thing was that I could hear some noise in the hallways ...
Good shuttle service - typical airport hotel with fairly small rooms
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