Archer Hotel New York

I will start with saying my reason for such low ratings all started with my check-in experience and had that gone better, anything else negative was mostly minor, but already being so upset really made me notice the small details. Upon arriving due to COVID-19 all doors were locked. They asked name on my reservation and had a hard time finding it for whatever reason. I booked 6 hours prior, so I doubt it was 3rd party booking error. I tried to explain I did not really need to check in since it was still early for that, however I needed a luggage cart to put my things on and I could come back at check in since they were still having issues finding my booking. .... let’s just say my request was denied. So after standing outside the hotel still for quite sometime they found my reservation. No luggage attendant in site I again ask for luggage cart, and get denied due to COVID, the gentleman who began checking me in the hotel “unsure of name” said he could do early check in free since they were not very busy. I appreciated the offer, but had a few things I needed to do before check in anyway and wouldn’t need a he favor. I just needed to have my luggage held which in past I usually stored on a cart at other hotels no problem. He said again not only is there no luggage cart they also could not hold items.. so basically I had to check in... I needed to run to my bank (2 blocks from hotel) to transfer funds into my account. Not only for what I usually expect for deposit