My teenage daughter and I stayed here for 5 nights and had a fantastic experience!! Room size was on par with other NY hotels. Great location within walking distance of Times Square, the subway, and Bryant Park. Everything was clean, beds were comfortable and the robes, slippers, and daily sweet treat were nice additons. The staff greeted us everytime we left and welcomed us back daily. The hotel was secure and we felt safe which was especially important since we were travelling alone. We had a problem with the AC the first day and rather than have us wait for them to fix it they moved us to another room and we had no issues the rest of our trip.. their customer service is outstanding! They will also hold your luggage for you free of charge if there is time to kill between checkout and heading to the airport. Overall I highly recommend this hotel!