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Lotte New York Palace

Star Rating
4.5 out of 5

Photo gallery

Featured image
Outdoor spa bath
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.5/5 Wonderful
2,172 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Map

455 Madison Ave, New York, NY

Explore the area

Popular LocationRockefeller Center5 min walk
Popular LocationMuseum of Modern Art6 min walk
Popular LocationRadio City Music Hall7 min walk
AirportNew York, NY (LGA-LaGuardia)24 min drive

Choose dates to view prices

  • Executive Suite, 1 King Bed, Tower

    Photos of Executive Suite, 1 King Bed, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Tower

  • Premier Room, 2 Double Beds, View (Skyline)

    Photos of Premier Room, 2 Double Beds, View (Skyline)

    4.6/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsPremier Room, 2 Double Beds, View (Skyline)

  • Premier Room, 1 King Bed, View (Skyline)

    Photos of Premier Room, 1 King Bed, View (Skyline)

    4.8/5 guest room rating

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, View (Skyline)

  • Studio Suite, 1 King Bed with Sofa bed (Cathedral View)

    Photos of Studio Suite, 1 King Bed with Sofa bed (Cathedral View)

    4.6/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsStudio Suite, 1 King Bed with Sofa bed (Cathedral View)

  • Room, 2 Double Beds, Tower

    Photos of Room, 2 Double Beds, Tower

    4.7/5 guest room rating

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Tower

  • Room, 1 King Bed, Tower

    Photos of Room, 1 King Bed, Tower

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Tower

  • Superior Room, 2 Double Beds

    Photos of Superior Room, 2 Double Beds

    4.5/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds

  • Room, 2 Double Beds, View (Cathedral View)

    Photos of Room, 2 Double Beds, View (Cathedral View)

    4.8/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, View (Cathedral View)

  • Superior Room, 1 King Bed

    Photos of Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed

  • Room, 1 King Bed, View (Cathedral View)

    Photos of Room, 1 King Bed, View (Cathedral View)

    4.6/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, View (Cathedral View)

  • Suite, 1 King Bed, Corner (Towers Corner)

    Photos of Suite, 1 King Bed, Corner (Towers Corner)

    5/5 guest room rating

    Room amenities

    • 1206 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Corner (Towers Corner)

  • Suite, 1 Bedroom, Tower

    Photos of Suite, 1 Bedroom, Tower

    Room amenities

    • 1066 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Tower

  • Deluxe Suite, 1 Bedroom

    Photos of Deluxe Suite, 1 Bedroom

    Room amenities

    • 790 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite, 1 Bedroom

  • Signature Suite, 1 Bedroom, Corner

    Photos of Signature Suite, 1 Bedroom, Corner

    Room amenities

    • 790 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, 1 Bedroom, Corner

  • Premier Room, 1 King Bed, Accessible

    Photos of Premier Room, 1 King Bed, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, Accessible

  • Premier Room, 2 Double Beds, Accessible (Skyline)

    Photos of Premier Room, 2 Double Beds, Accessible (Skyline)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsPremier Room, 2 Double Beds, Accessible (Skyline)

  • Room, 1 King Bed, Accessible, View (Cathedral View)

    Photos of Room, 1 King Bed, Accessible, View (Cathedral View)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, View (Cathedral View)

  • Room, 2 Double Beds, Accessible, View (Cathedral View)

    Photos of Room, 2 Double Beds, Accessible, View (Cathedral View)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Accessible, View (Cathedral View)

  • Superior Room, 1 King Bed, Accessible

    Photos of Superior Room, 1 King Bed, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Accessible

  • Superior Room, 2 Double Beds, Accessible

    Photos of Superior Room, 2 Double Beds, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds, Accessible

  • Room, 2 Queen Beds, Accessible, Tower

    Photos of Room, 2 Queen Beds, Accessible, Tower

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Tower

  • Suite, 1 King Bed, Accessible, Corner

    Photos of Suite, 1 King Bed, Accessible, Corner

    Room amenities

    • 405 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Corner

  • Deluxe Suite, 1 King Bed, Accessible, Corner

    Photos of Deluxe Suite, 1 King Bed, Accessible, Corner

    Room amenities

    • 405 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite, 1 King Bed, Accessible, Corner

  • Room, 1 King Bed, Accessible, Tower

    Photos of Room, 1 King Bed, Accessible, Tower

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Tower

  • Executive Suite, 1 King Bed, Accessible, Tower

    Photos of Executive Suite, 1 King Bed, Accessible, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Accessible, Tower

  • Executive Studio, 2 Queen Beds, Tower

    Photos of Executive Studio, 2 Queen Beds, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsExecutive Studio, 2 Queen Beds, Tower

  • Suite, Accessible, Corner

    Photos of Suite, Accessible, Corner

    Room amenities

    • 1210 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, Accessible, Corner

  • Suite, Corner

    Photos of Suite, Corner

    Room amenities

    • 1210 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Corner

  • Family Suite, Multiple Beds

    Photos of Family Suite, Multiple Beds

    Room amenities

    • 765 sq ft
    • City view
    • Sleeps 8
    • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds
    More detailsFamily Suite, Multiple Beds

  • Family Suite, Multiple Beds

    Photos of Family Suite, Multiple Beds

    Room amenities

    • 765 sq ft
    • City view
    • Sleeps 6
    • 1 Double Sofa Bed and 2 King Beds
    More detailsFamily Suite, Multiple Beds

About this area

New York

Located in New York's Midtown neighbourhood, Lotte New York Palace is in the city centre and near a metro station. Times Square and 5th Avenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Our guests love the hotel's location for the sightseeing.

Visit our New York travel guide
Map
Popular Location

What's nearby

  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 6 min walk
  • Radio City Music Hall - 7 min walk
  • Grand Central Terminal - 11 min walk
  • Broadway - 15 min walk

Getting around

  • 51 St. Station - 5 min walk
  • Grand Central - 42 St. Station - 11 min walk
  • New York, NY (LGA-LaGuardia) - 24 min drive

Restaurants

  • Villard — 1 min walk
  • Troubles Trust — 1 min walk
  • Villard Houses - 1 min walk
  • Maloney & Porcelli - 3 min walk
  • La Grenouille - 3 min walk

About this property

Lotte New York Palace

Family-friendly New York hotel in Midtown, walk to 5th Avenue
A full-service spa, a restaurant and 3 bars/lounges are available at this smoke-free hotel. Additionally, a health club, a coffee shop/café and a steam room are on-site. All 909 rooms feature thoughtful touches such as bathrobes and slippers, along with WiFi and 24-hour room service. Guests will also find wired Internet (surcharge), plasma TVs and minibars.
Lotte New York Palace offers 909 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club, a steam room and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Contactless check-in and check-out

Safety measures

Individually wrapped food options available through room service
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • Valet parking: USD 85 per night
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 24-100 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • Films for purchase
  • Plasma TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 6 April 2020 to 31 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50 per day.
Free cots (infant beds)

Payment types at the property

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and enhanced cleanliness.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available through room service.
    • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Palace Hotel New York
New York Palace Hotel
New York City Palace Hotel
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Can I cancel my reservation for free at Lotte New York Palace and receive a full refund?
Yes, Lotte New York Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Lotte New York Palace cancellation policy on our site for more details about any exclusions or requirements.
Is Lotte New York Palace pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.
How much is parking at this hotel?
Valet parking is available for USD 85 per night.
What time is check-in at this hotel?
Check-in is from 3 PM to 2 AM. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Where is this hotel located?
This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue and Rockefeller Center. Central Park and Grand Central Terminal are also within 15 minutes. 51 St. Station is only a 5-minute walk and Lexington Av.-53 St. Station is 7 minutes.

Guest reviews

Overall score and ratings for Lotte New York Palace

4.5
Wonderful
2,172 reviews
5 - Excellent
1,466
4 - Good
500
3 - Okay
137
2 - Mediocre
47
1 - Poor
22
4.6
Cleanliness
4.5
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

Verified traveller, USA
Travelled with family, Business traveller
31 May 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in a great location. Room was spacious and had an excellent view of the city.

Stayed 1 night in Jun 2018

5/5 Excellent

MihyeAhn, Irvine , Ca
Travelled with family
11 Apr 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is really great but the restuarant is little bit small snd expensive .

Stayed 4 nights in Jul 2018

5/5 Excellent

RObert
Travelled with family
1 Apr 2020
  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2019

1/5

Verified traveller
24 Mar 2020
    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    5/5 Excellent

    Verified traveller
    22 Mar 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar 2020

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