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Lotte New York Palace

4.5 star property
Travelers find tranquility at this upscale Midtown sanctuary where spa treatments and garden moments complement a prime location near iconic New York landmarks

Choose dates to view prices

Lotte New York Palace, between Rockefeller Center and Grand Central, offers a sophisticated family retreat. Enjoy on-site shopping, café coffee, or The Palace Spa treatments. The garden provides a peaceful escape, and Gold Room offers fine dining with attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is £489
includes taxes & fees
25 May - 26 May

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 11 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 11 kg per pet. There's a fee of USD 149 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Lotte New York Palace?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 25 May 2026 start from £489, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lotte New York Palace?

Valet parking is available for USD 110 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 5-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Times Square are also within 15 minutes. 5 Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1416 out of 2066 reviews
Rating 8 - Good. 323 out of 2066 reviews
Rating 6 - Okay. 177 out of 2066 reviews
Rating 4 - Poor. 92 out of 2066 reviews
Rating 2 - Terrible. 58 out of 2066 reviews

Reviews

Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We now have a new New York place to stay. Beautiful hotel with a pleasant staff and a perfect location.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when staying in Manhattan. One of the better locations and nice size rooms for New York. Will for sure stay here again
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location good ambiance
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a central location. Super friendly staff
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the staff is the best part! Everyone (especially the doormen) is very kind, which makes your stay even better. Very good location as well and the rooms are perfect, including the view
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
We had a wonderful visit at this nostalgic hotel. The staff was excellent. Fantastic location.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff, doormen were very friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a classic NYC experience with attentive staff, a bar from a century ago. Will stay there again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a comfortable and accommodating luxurious hotel ideally situated for us across the street from St. Patrick Cathedral and within walking distance of great restaurants and Broadway shows. We will return here on our next visit to NYC.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Maria Lourdes

Liked: Staff & service, property conditions & facilities
Best location in New York!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kambiz Kyle

Liked: Cleanliness
Fabulous staff. Overall great experience
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Rajal

Liked: Cleanliness, amenities, property conditions & facilities
I didn't like the auto 20% gratuity at the restaurant, but the food was good if not over priced. Cleaning staff was great.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need smart TVs and refrigerators. Service is amazing
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect place to stay. It’s right in the heart of the city and 2 blocks from Rockefeller. It’s very easy to see Broadway shows and the typical tourist attractions. The staff and concierge are wonderful and knowledgeable! We stayed for my mom’s birthday and they sent up complimentary macaroons and a birthday card! 10/10 recommend!
The front of Villard Mansion
View from our room at night
View from room during the day
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Nutan

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly housekeeping and great room service! Would love to go back again!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, amenities
Wonderful service , the hotel is excellent , so beautiful and the location is amazing!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, hotel was beautiful and super clean. Save area and great location!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Friendly staff, rooms were clean, food was excellent
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Beautiful hotel especially at Christmas time.Staff and service was great!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The staff was extremely accommodating and helpful!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities
Courteous staff Clean room Perfect location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities
Great location, staff was attentive and prompt when we needed assistance!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Gustavo E

Liked: Cleanliness, staff & service
Beautiful hotel, great rooms, bed very comfortable, amazing costumer service and great for Christmas time!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Clean rooms
Stayed 2 nights in Jan 2026