Ratings based on 4,171 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Michigan

customer service is horrible

Posted 21-May-2017
Pros: location
Cons: customer service, fix the wallpaper that's falling down in the hallways
Location: right on Bourbon st, was lots of history, sound like there taking it all down.
We stayed April 17 for one night. we reserved our stay for two nights but had to leave early, we asked the front desk if they were going to charge us for the second night and they said no, so we checked out on the 18th about 10am, 2 hours before checkout, got our car out of there expensive parking garage and left, thought that was the end of it. 2 weeks later i get my credit card bill. not only did they charge me both nights the also tagged an extra $120 to the bill. so i called there billing dept. three times left messages all three times and also sent an email. i wouldn't recommend this hotel to anyone i know.
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

jazz, eat and fun

Posted 18-May-2017
Excelent hotel, just to have everything that you need round you ! Walking, dance, good restaurants, shows and fun !!
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Greetings Mary and Luna, We are thrilled that you had such a magnificent visit and we hope we can repeat the experience with you one day soon. Warm Regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from New Mexico

Nice upscale hotel right on Bourbon Street

Posted 17-May-2017
Pros: Location and service. Tony the bellman was an absolute pleasure!
Cons: Shampoo drips running down the side of the tub on arrival. Toilet paper holder not well attached to the wall. Air conditioner intermittently noisy.
Location: Great central location - walking distance to all we wanted to do.
Glad our room faced the courtyard rather than loud obnoxious Bourbon St. Check in was slow.
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Dear Al, Tony is a gem among many and we are delighted that he and the rest of our colleagues made you feel so welcome. We appreciate your added comments, details we will be reviewed internally to ensure others do not share your impressions. Once more, it was a treat to have you join us and we hope that you can do so again in the months and years ahead. Warm Regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from san jose,ca

Great location--

Posted 16-May-2017
Pros: Excellent location to everything in the French Quarter
Cons: Temp control of hallways and rooms Way to cool
Location: Easy walk to great food,shopping,transportation
Unable to check into room upon arrival until 7 PM ( NOT READY)
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Greetings Gene! It was a delight to welcome you to the Crescent City and we thank you for taking the time to share your thoughts. While we are thrilled that our location impressed, we want to apologize once again for the delay in having you settled in. This is certainly not typical of us and we appreciate your understanding given the unique situation. We are pleased this did not dampen the rest of your visit and we thank you again for sharing your review. Warm Regards, Royal Sonesta New Orleans
3 out of 5
Recommended
for Everyone
by A verified traveller from NY

They didn't make it easy...

Posted 16-May-2017
We arrived early, as most people do with different flight times. We gave the porter our luggage and our phone number and we're told that the room might be ready early (before the 3pm check-in). When we didn't hear from them we went back to the hotel and the lobby was a zoo. They not only didn't call us when the room was ready, but by the time we got into the room it was 4pm. I also left my iPhone charger there and called from the airport assuming that they could just mail it to me but the options given to me were to provide a credit card that they would use with FedEx and they couldn't tell me how much it would cost to ship. I would think that when you spend $1000 on a four night stay, they should be able to put something in the mail for you as a courtesy.
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Dear Guest, Warm greetings from the Crescent City and thank you for sharing your review. While we are always happy to have guests settled in early as availability allows, we regret that your room was not available prior to the check-in time which we hope explains why a telephone call was not received. We apologize for any delay that occurred when returning to the lobby, though we hope you were able to make yourselves at home once that experience was behind you. We appreciate your added feedback regarding your lost item and we are thrilled that this was retrieved and returned to your attention. Once more, it was a treat to have you join us and we look forward to welcoming you back when your travels next bring you back to the French Quarter. Yours in Hospitality, Royal Sonesta New Orleans
2 out of 5
by A verified traveller from Salt Lake City, Ut

Location

Posted 15-May-2017
Pros: Located right on Bourbon St. with an amazingly helpful staff.
Cons: Food was horrible and overpriced. Gift shop would be nice.
Location: Bourbon St festivities were right below. Great location for live music for 1st thing in the morning until about 3 a.m.
We had a balcony room over Bourbon St. for 2 nights. Over $800 wasn't worth it. Rained hard and water came into the carpet about 3 feet in past the entry. Food was the worst ever. Closest thing to craziness was one of the street entertainers throwing up below our window and waiting to see how long it would take for someone to step in it. If you're after Mardi Gras type stuff, you will be disappointed.
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Dear Kingofsling, Greetings from the French Quarter and thank you for taking the time to share your review. As you likely discovered, the spring months in New Orleans offer a variety of events with endless tourists traveling to the Crescent City to enjoy celebrations like The New Orleans Jazz and Heritage Festival, Mardi Gras and more. With such a rich cultural calendar, this period is defined as one of our peak seasons with demand at its greatest. For those preferring promotional offers, we invite you to explore months such as July, August or January which are often feature buzz-worthy rates. Your added comments are also appreciated and we regret that your experience fell short of meeting expectation. Should your travels bring you back to visit again, we hope that you will consider another Royal Sonesta experience so that we can restore your confidence in our luxury hotel. Warm Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveller from Akron, OH

Great balcony view of Bourbon Street

Posted 13-May-2017
Live Jazz music in the morning during the Jazz festival at the hotel.
Comment from Hotel Management
18-May-2017 by RSNO, Hotel Management
Dear Kaitlin, The Jazz Festival is one of our favorite times of the year and we are tickled that you enjoyed the morning melodies. It was a delight to have you settle in and we hope you will be back to visit again next year, if not one day sooner. Warm Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Couples
by A verified traveller from Virginia

Love this hotel. Close to everything.

Posted 11-May-2017
Pros: Location, rooms, price, safety, cleanliness, layout of the hotel.
Location: Musical Legends Park, Bourbon Street, Bourbon House Restaurant, Erin Rose Irish pub, The Famous Door
We loved our stay at the Royal Sonesta. The staff was wonderful. The hotel was beautiful inside. While Bourbon Street can feel kind of sketchy at late at night, we felt such ease when we would walk through the safety of our doors into the Sonesta. The lobby was beautiful and bright. There were security guards at the doors checking room cards to make sure only guests entered the hotel (which on a crazy Saturday night on Bourbon Street? This can be kind of necessary). The rooms were clean and lovely. We paid extra for a balcony room which allowed us to open the double doors and walk out to the pool and pool bar anytime we wanted. Great perk! We walked everywhere we needed to go. The Sonesta is in the center of everything so if we went shopping, we could easily swing by the hotel and drop off our bags. There's jazz playing in the lobby at night and coffee and muffins in the lobby in the morning. When we go back we will definitely stay there again. We absolutely loved it. Couldn't ask for anything more.
Comment from Hotel Management
19-May-2017 by RSNO, Hotel Management
Dear Kelly, We were delighted to serve as your French Quarter sanctuary and we thank you for sharing such a lovely review. We are thrilled that we impressed with an unrivaled location and a beauty and grandeur that captivates the eye and we thank you for posting such wonderful photos along with your feedback. Once again, the pleasure was ours and we hope that we soon have the chance to welcome you back. Yours in Hospitality, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveller

Balcony on Boubon

Posted 10-May-2017
Great location and atmosphere, pool bar was a great place to recharge the batteries. Staff were polite and very attentive. Fridge is small, good for drinks not so much for leftovers. Great hotel, only complaint was road construction on Bourbon that started first thing every morning
Comment from Hotel Management
12-May-2017 by RSNO, Hotel Management
Dear Guest, It was a pleasure to welcome you to the Crescent City for a brief retreat and we thank you for taking the time to share your thoughts. Little beats relaxing and refreshing beside our courtyard pool and we are thrilled you were able to enjoy this space. Your added wonderful comments are most appreciated and on behalf of all of us at the hotel, we hope that you can join us again one day soon. Warm Regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Great hotel

Posted 09-May-2017
Cons: My only complaint is the price of the drinks. Eight dollars for a Bud Light was a little over the top. That would be the only thing I would change.
Location: This hotel was close to everything, restaurants, nightlife, tours. and taxis, busses, and trolleys were all close if needed.
Great hotel. It reminded me of a hotel that is set up to be a 5 star but can't quite pull it off. Just the little things, forgetting toilet paper one day. Forgetting to add water when we bought the water. Everything clean but one drawer. Otherwise, amazing. The bed was outstanding. The staff were friendly and helpful. The most important thing to know is to ask for a courtyard room. If you are on Bourbon or Conti your sleep will be limited. The pool was nice. The layout was easy. There were several restaurants within the hotel and all of different value. The jazz bar was a really nice experience.
Comment from Hotel Management
11-May-2017 by RSNO, Hotel Management
Dear Sunny, We appreciate your magnificent comments regarding our welcoming colleagues and cradling beds and we are thrilled that your time with us allowed for a visit to our various restaurants. We agree that it’s all in the details and we regret that some were missed in the servicing of your room. This is valued feedback that we appreciate you sharing though we are delighted it did not dampen your stay. Once more, it was a delight to have you join us and we hope that you will plan a French Quarter escape again one day soon. Warm Regards, Royal Sonesta New Orleans