Ratings based on 3,510 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Excellent Location in the ❤️ Of the French Quarter

Posted 13-Feb-2016
Wonderful stay during Mardi Gras Fat Tuesday was over the top, as expected, we brought ear plugs and night masks and definitely needed them. At check in, the attendant offered to move our room to the back of the hotel where there would be less noise but we weren't interested - we knew what to expect and were prepared. I encourage preparation in this way and your stay will be AWESOME 👍🏼. Beautiful rooms and lobby area as well as a very kind staff who pay close attention to detail and are willing to "fix" any problem that arises.
5 out of 5
Recommended
for Everyone
by A verified traveller from Long Island

Great place if you love the nightlife!

Posted 12-Feb-2016
Beautiful hotel excellent location! The hotel is right on Bourbon St, because of that it's very noisy outside the hotel. The hotel supplies you with earplugs though. They are located inside the bathroom on the sink.
5 out of 5
Recommended
for Everyone
by A verified traveller from G

Love this location!!!!

Posted 12-Feb-2016
First time in New Orleans for the Mardi Gras didn't know what to expect. Love it so much this hotel was great and close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveller from venice, ca

Mardi gras

Posted 12-Feb-2016
Even during chaotic Mardi Gras it was excellent service!
4 out of 5
Recommended
for Everyone
by A verified traveller from Memphis,TN

Nice hotel close it is on the center of fun area

Posted 11-Feb-2016
we had a blust but i am asking why we don't have a breakfasts free. We are paying expensive. Only this hotel no free breakfast I've stayed all over the world
4 out of 5
Recommended
for Everyone
by A verified traveller from fort worth tx

Nice hotel with a few problems.

Posted 10-Feb-2016
We stayed over Mardi Gras weekend. We were unable to check in until 6 pm because the person in our room didnt leave until then. The bath tub would not switch to run water out of the faucet, only out of the shower head. Also when flushing the toilet the handle sprayed water and that was a big problem for me. The hotel gave us a few breakfast vouchers for the late check in. They did not do anything about the bathroom issues. The place we used our vouchers in, PJ's, was tasty. The man we ordered from the day of our departure seemed irritated that we had vouchers, not sure why. The hotel bed was super comfy. The bell staff and valet great.
5 out of 5
Recommended
for Everyone
by A verified traveller from san antonio

Beautiful hotel, excellent location

Posted 07-Feb-2016
A must stay! Wonderful hotel great staff and beautiful lobby. Hotel room was clean and comfy!
Comment from Hotel Management
11-Feb-2016 by royalsonestano, Hotel Management
Ann, we greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!
5 out of 5
Recommended
for Couples
by A verified traveller from Columbus, MS

Awesome hotel right in the heart of things

Posted 04-Feb-2016
Pros: Location Location Location
Location: Plenty of places to eat nearby - Yo Mama's Bar and Grill is a MUST for an awesome burger. Close to Canal Street.
Wonderful stay - valet was super professional - was allowed to check in and get room at noon rather than making us wait till 3pm. Beautiful hotel - will definitely be returning!
Comment from Hotel Management
11-Feb-2016 by royalsonestano, Hotel Management
Dana, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location, awesome hotel.

Posted 04-Feb-2016
This hotel is not only beautiful it is in the perfect location for the french quarter.
Comment from Hotel Management
11-Feb-2016 by royalsonestano, Hotel Management
We are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans, and we look forward to welcoming you back soon! Thank you for the feedback
3 out of 5
Recommended
for Everyone
by A verified traveller from Louisiana

Perfect Location Right On Bourbon

Posted 04-Feb-2016
The hotel is nice but don't expect it to be Fabulous. The rooms and bedding could use a little upgrade for three price and the pillowscreen are just awful. Very soft, so soft you're likely to fold themail 2 or three times. The bells and the valets are awesome. The house keeping could use some work. When they cleaned our room, they took all the dirty towles and rugs etc. However, they did not replace anything. We had no ha s towles no wash clothes no coffee no tolittris. After we called, they did bring thim. I also ask for regular coffee, they brought decaffeinated. Yuck. Over all it is a nice clean hotel. I would expect a little more attention to the roomsame for the price.