Ratings based on 3,740 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from KY

Hotel very nice

Posted 28-Jul-2016
Everything very nice and room temp was as cool as we needed. No issues at all. Great place to stay!
Comment from Hotel Management
28-Jul-2016 by royalsonestano, Hotel Management
We are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans, and we look forward to welcoming you back soon! Thank you for the feedback.
5out of 5
by A verified traveller from Westminster, CA

Beautiful hotel in the heart of Bourbon Street

Posted 27-Jul-2016
Everything was very well maintained and the staff was extremely helpful from check-in through departure. The room service food was sub-par (especially the salad, which was the size of a side salad but charged at an entrée salad price). But, overall, I would happily stay here again.
Comment from Hotel Management
28-Jul-2016 by royalsonestano, Hotel Management
Jenny, it was a pleasure to host you recently, and we are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans. We regret to learn that we fell short of meeting your expectations in regard to the salad you received from in-room dining, and we do hope we will win another opportunity to impress you. Please revisit us next time you’re in the Crescent City!
5out of 5
by A verified traveller from Ca.

Wonderful hotel with all of the bells & whistles

Posted 27-Jul-2016
Pros: Personal services, lovely rooms, restaurants, jazz club
Cons: Everything was excellent, we can't wait to do it again.
Location: Walking distance everything we wanted to do & see. The trolley service was close & helpful.
Friendly, accommodating service. The hotel was beautiful & clean. Everything we needed "if" we didn't want to venture out.
Comment from Hotel Management
28-Jul-2016 by royalsonestano, Hotel Management
It was a pleasure to host you recently, and we are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans. Thank you for highlighting your feedback on our newly renovated guest rooms, variety of on-site dining and entertainment options, as well as the hotel's central location and outstanding service. We look forward to opening our doors for you again the next time your travels bring you to New Orleans.
4out of 5
by A verified traveller from Santa Barabara, Ca

Nice hotel in the middle of the mix!

Posted 26-Jul-2016
Hotel is in the prime location for the Bourbon street experience. We had a room towards the back of hotel, which was quite and comfortable.
Comment from Hotel Management
28-Jul-2016 by royalsonestano, Hotel Management
Todd, we are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans. Thank you for the feedback on our newly renovated guest rooms and our hotel's convenient location. We look forward to welcoming you back soon!
5out of 5
by A verified traveller

Right in the heart of Bourbon Street.

Posted 25-Jul-2016
Fantastic rooms. Friendly, helpful staff. Close to everything you need to do in New Orleans. Especially if you want to party.
Comment from Hotel Management
28-Jul-2016 by royalsonestano, Hotel Management
Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!
5out of 5
by A verified traveller

Great hotel right in the bourbon street strip

Posted 23-Jul-2016
Pros: Everything
Cons: No
Location: Lovely hotel right in the heart of bourbon st and walking distance to everything else. Even though on bourbon st no noise inside room.
Very nice hotel with the comfiest bed I have slept in for a while
5out of 5
by A verified traveller from Denver, CO

It was perfect for us!

Posted 21-Jul-2016
Pros: Everything. We went to Desire, the jazz club, the pool and Le Booze and enjoyed every experience.
It was an amazing location but still very quiet and secure once you were in the building. We had a 11 & 12 year old with us and stayed on the R level. An amazing experience for my kids and husbands first trip. Staff was very helpful and friendly!
Comment from Hotel Management
21-Jul-2016 by royalsonestano, Hotel Management
Aj, we greatly appreciate your taking the time to share this delightful feedback on your recent family vacation in our newly expanded R Club Level. And we are pleased that the Royal Sonesta New Orleans was able to exceed your expectations for the elevated level of luxury and personalized service delivered in the R Club as well as the variety of our on-site dining and entertainment venues. Please revisit us next time you’re in the Crescent City!
5out of 5
by A verified traveller

In the middle of the French Quarter

Posted 20-Jul-2016
Check in was easy and Renee was very helpful in upgrading us to the concierge level for a minimal charge, which was well worth it for the free cocktails and appetizers at night and great breakfast in the morning. The hotel is on Bourbon Street but it's easy to access the less crazy Royal Street directly behind. The jazz bar in the lobby offers great music every night and we even enjoyed the free burlesque show. The gym was very clean with the best LifeStyle fitness machines and personal fans on each piece of equipment. We have stayed here many times and will continue to revisit.
Comment from Hotel Management
21-Jul-2016 by royalsonestano, Hotel Management
Our hotel consistently strives to provide the most authentic New Orleans experience our guests have always imagined by offering a variety of on-site dining and entertainment options with the highest level of customer service possible. Inspiring comments such as yours reaffirm that we are reaching that goal. The Royal Sonesta New Orleans truly values your patronage, and we look forward to serving you again.
5out of 5
by A verified traveller from illinois

Perfect location for enjoying the French Quarter

Posted 17-Jul-2016
Pros: Location
Cons: Room cleaning times were very inconsistent.
Location: Best location in the French Quarter.
Friendliest staff I've ever encountered. Location of hotel is perfect. Not the most luxurious room, but certainly nice enough.
Comment from Hotel Management
21-Jul-2016 by royalsonestano, Hotel Management
Jeff, it was a pleasure to host you recently. We appreciate you taking the time to share this review and we are delighted to learn that you enjoyed our hotel's central location and our helpful staff. We regret to learn that we fell short of meeting your expectations in regards to housekeeping and we do hope we will win another opportunity to impress you. The details of your review have been shared with the Director of Rooms. We thank you again for highlighting your feedback and we look forward to opening our doors for you again the next time your travels bring you to New Orleans.
5out of 5
by A verified traveller from C

Nice hotel, great service

Posted 17-Jul-2016
My experience was great. Beautiful hotel and friendly staff. Would recommend this hotel.
Comment from Hotel Management
21-Jul-2016 by royalsonestano, Hotel Management
Cyn, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!