Fantastic customer service!!!
Posted 24-Mar-2017 on Hotels
We had a lay over in Montreal and had booked this hotel months before our trip. We were headed back home (New Brunswick) after our vacation but our flight was cancelled due to a snow storm and rebooked for 2 days later. We were travelling with our 4 yr/o and 2 yr/o kids. We told the front staff our dilemma and they booked the last room available for us even before we found out the flight was cancelled, they held the room for us for the next day. We were very relieved! We were treated very well at our stay, front desk staff, restaurant/breakfast staff and housekeeping. They gave sticker book and small toys to our kids, always very courteous and helpful. And the airport shuttle staff was amazing! They took my husband to a nearby grocery store to get food, snacks and much needed wine. The pool was nice and warm, perfect for keeping the kids busy. We highly recommend this hotel to anyone travelling with a layover, just a bit far from any attractions but very convenient and comfortable for air travelers.