Good hotel on website but not in person
My family goes to Monterey, CA. often for High School Mtn.Bike Races. I was super excited when I saw there was a room available on April 8,16. The website showed clean rooms, restaurants on site, pool table, exercise room, and outside pool and a spa. Needless to say the hotel looked awesome on the website. Checking in was fine but no one told me that the outside pool was closed, the exercise room was closed for repairs, and that the pool table was located inside the bar area. We wanted to stay at this hotel because of all the things available for my children and ourselves. Also, my son was preparing for a big race and the spa and exercise room was a necessity for him to get prepared for race day. We had a queen bed and a sofa bed and when my kids were pulling the sofa bed out they found garbage, and a dirty sock in their sheets. The room was nice and the queen bed was comfortable, just wish we were informed about changes to the hotel and the sofa bed was cleaned better. Has great possibilities for a 3 stars or higher but we'll probably stay somewhere else with the accommodations and cleanliness we need. Communication from the staff about things not available or not working would be a plus.