Ratings based on 1,515 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Awesome stay!

Posted 14-Sep-2017
Great hotel! Room was really clean and bed was really comfortable. AC was also excellent! Great night of sleep for someone traveling up the coast.
4 out of 5
Recommended
for Everyone
by A verified traveller from Campbell

Good location and value

Posted 13-Sep-2017
Pros: views, value
Cons: TV channel selection
Staff was very accommodating during the checkin. Going above and beyond to match our preference for the location of the room. Overall we had a very pleasant stay. Hotel is close to the highway but fairly quiet, nice outdoor shopping mall and whole foods within walking distance. Good views of the Monterey bay for around $100 - great value - will be back again!
3 out of 5
by A verified traveller

Knock knock

Posted 12-Sep-2017
The door to our room would move with the wind and sound like someone knocks on it. Had to close door over a towel and place blanket in front of it.
3 out of 5
by A verified traveller

First impression disappointing

Posted 11-Sep-2017
Pros: 1. The front desk person was workable, nice and gave us a better room after we complained. 2. Bed was soft and decent.Some room was roomy 400sf
Cons: 1.Lots of renovation needed!Something was wrong or broken with each room we looked at. 2.Value Expedia customer same as other customer
Location: It's a coastal town near Pebble Beach, Carmel, Big Sur, and Monterey. It's popular vacation destination for shopping,restaurant,sight seeing,golfing
Within the same price category of other motel, this fell short in comparison. It's an old motel that needs work done. This area is usually are higher priced because of the location attractions.However, it is highly competitive as well and most motel/hotel focus on customer service and cleanliness. This place needed a lot of work with repairs and renovations. The two rooms we viewed had something wrong with it. It had windows broken, was noisy because it's next to highway 1, not fully clean, and with bugs in the room and spider web on one corner because of broken window that was not fix. The room was really tiny. The room should not have been rented. We complained and they gave us another room that was better and bigger but that room still also needed repairs in the bathroom. The second room was 1 king bed standard as the first room. Changing the room was a hassle not needed had they checked the room. We lost some time in the inconvenience. It puts a damper on the vacation from the start. You want to feel like you are on a vacation and that you have a clean,functioning room,not having to trouble shoot problem. If you want a "motel customer service experience" and do not mind the inconvenience, then the motel may suffice. Finally, Expedia customers do not receive the same level of customer service as other customers. In our experience with this region and with booking within the same price category motel, there are better places than here. I hope they can improve in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Sep-2017
Hotel was very nice, comfortable clean and conveniently located. Restaurant was great, staff were wonderful. Easy to get to off the freeway. Parking was located right outside our room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, CA

Great location at an affordable price.

Posted 26-Aug-2017
Pros: Convenient location. Clean, well maintained room.
Cons: Would have liked to have a microwave oven in the room
Location: The hotel is right off the freeway. Monterey Bay Aquarium, Cannery Row, Fisherman's Wharf, 17 Mile Drive, Dali 17 Museum, Point Pinos Lighthouse.
This hotel is a basic no frills place that is in a great location right off the freeway and close enough to all of the Monterey attractions. The room was clean and well maintained. Cleaning staff was attentive and friendly. The hotel restaurant is fairly small and has the basic fare at prices you would expect for a hotel restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice updated room, SUPER COZY Bed

Posted 23-Aug-2017
Only complaint.....no microwave. Everything else was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Pretty good hotel and was suprised

Posted 19-Aug-2017
Pros: Everything
Cons: None
Location: Very close to caramel and just off of Route 1
Great hotel and clean. The bed was clean and the room was spacious
Comment from Hotel Management
22-Aug-2017 by GM, Hotel Management
Thank you for staying with us, and we hope to have an opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Aug-2017
Nice stay.....Easy parking...Room was clean.........
Comment from Hotel Management
08-Aug-2017 by Brenda Front Desk , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver, Canada

Posted 31-Jul-2017
Clean hotel in a good location. Great to be so close to whole foods. Comfortable beds. Room was near the stairs and we could hear people coming up and down early in the morning. Not great soundproofing.
Comment from Hotel Management
22-Aug-2017 by GM, Hotel Management
Thank you for staying with us. I am sorry to hear about the noise and we will look into taking actions to minimize any noise in rooms. We hope to have an opportunity to serve you again.