Ratings based on 106 Verified Reviews

3.4 out of 5
70% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller from r

It was one of my most horrific experience.

Posted 04-Jan-2017
My first I had cockroach and ants in the bathroom. They changed my room, and was water on the bathroom floor.My phone barely worked. The wifi didn't work. I do e-commerce therefore I can't work without internet. I reported to the reception, they hotel is full. My friend and his wife had separate room and because of all the carpet dust his wife asthma got worse. The breakfast buffet was mediocre at the best. I booked for 6 nights and to leave on my 3rd day. My friend and his wife had to leave on the 2nd day because the wife had to be treated for her asthma. I would advise everyone to stay away from this hotel.
2out of 5
by A verified traveller from malaysia

Bad shower facility. Inferior breakfast quality!!

Posted 14-Dec-2016
The bathroom should be refurbished. The breakfast quality should reflect a 4 star hotel and not a 2 star!!! I have been staying in this hotel since year 2000. I am surprise not much has changed.
3out of 5
by A verified traveller from Cambridge UK

Central hotel

Posted 24-Nov-2016
I would only recommend this hotel if you are a smoker. I was moved to the non smoking floor on level 10 but somehow there remains a background level of nicotine. This is particularly obvious in the large breakfast area, where the non smoking section is within the same room but you have to walk through the smokers to reach the buffet. Sun Plaza is only a short sidecar taxi ride away, as is the grand mosque and royal palace.
3out of 5
by A verified traveller

Posted 12-Oct-2016 on Hotels
I enjoy my stay there good music and friendly staff
2out of 5
by A verified traveller from australia

Old, outdated and mouldy

Posted 07-Oct-2016 on Wotif
Location: As far as we could tell this hotel was not really close to anything. Also be aware that they do offer an airport shuttle but it takes 2 hours.
We booked this hotel based on its good reviews. Firstly the gentleman that showed us to our room was lovely and showed us how everything worked. The room itself was mediocare; semi comfortable bed but very outdated. The bathroom that we had was covered in mould mostly all over the ceiling and we had ants in there too. We ordered room service as we were exhausted and sick and what we got was basically inedible; we ordered beef burgers and chips and everything was cold on delivery and the meet very rare (I'd say raw). As a side note; of three lifts here only one seemed to be working and it stopped on every single floor on the way up and on the way down. So don't be in a hurry and rely on the lift as it took us a good 5-10 minutes to get up and down each time (waiting for the lift and then waiting for another one with room in it).
3out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2016 on Hotels
1out of 5
by A verified traveller

Posted 01-Sep-2016
Im have buy some local food, but after cleaner clean the room my food has been open it. As im know if we need to request to clean up the room can put the tag at room outside request. Izzit not put yet is wont clean it? Why the staff clean it? And clean time is too early? Is Medan time 11am? Breakfast also not clean.
3out of 5
by A verified traveller

okay stay

Posted 27-Jul-2016 on Hotels
Friendly staff. Wifi was not well available at the 8 th floor. Cumi restaurant not clean.
4out of 5
for Everyone
by A verified traveller from Bangkok


Posted 25-Jul-2016
Pros: บรรกาศภายในโรงแรม
โรงแรมสะอาด ใหญ่ สวย ใกล้กับสถานที่สำคัญ เช่น เดินไปสถานีรถไฟได้ ตรงข้ามสถานีรถไฟมีห้าง Center point ที่โรงแรมมีรถรับส่งถึงสนามบินฟรีจะต้องบอกโรงแรมตอน Check in ห้องกว้างมีอุปกรณ์ในห้องครบ มีสระว่ายน้ำ มีคาราโอเกะ ผับบาร์ ตรง Lobby มีคนเล่นเปียนโนให้ฟัง
4out of 5
by Magne from Hamar

Ryddig og greitt!

Posted 05-Jul-2016 on Hotels
Vi hadde det fint! Ramadan sette sitt preg på opphaldet, utan å "uroe" oss!