Ratings based on 109 Verified Reviews

3.4 out of 5
69% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from New York

Near the city and very friendly.

Posted 08-Feb-2017
Pros: Breakfast was nice and indonesia custom.
Cons: hotel's electric power was not stable and need to enhance it.
Location: Night market at Jalan Semarang and jalan Selat panjang.
But sometimes the hotel's electric power was not stable and always was cut off around 10 minutes more.
5out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 01-Feb-2017
Pros: Blackfast.
Location: Tjong A Fie Mansion,Masjid raya, Istana Maimoon at 10M by walk
I can walk at 10 minutes from the station where you arrive at the airport. There is a famous tourist attraction around the hotel. Tjong A Fie Mansion,Masjid raya, Istana Maimoon.
1out of 5
by A verified traveller from r

It was one of my most horrific experience.

Posted 04-Jan-2017
My first I had cockroach and ants in the bathroom. They changed my room, and was water on the bathroom floor.My phone barely worked. The wifi didn't work. I do e-commerce therefore I can't work without internet. I reported to the reception, they hotel is full. My friend and his wife had separate room and because of all the carpet dust his wife asthma got worse. The breakfast buffet was mediocre at the best. I booked for 6 nights and to leave on my 3rd day. My friend and his wife had to leave on the 2nd day because the wife had to be treated for her asthma. I would advise everyone to stay away from this hotel.
2out of 5
by A verified traveller from malaysia

Bad shower facility. Inferior breakfast quality!!

Posted 14-Dec-2016
The bathroom should be refurbished. The breakfast quality should reflect a 4 star hotel and not a 2 star!!! I have been staying in this hotel since year 2000. I am surprise not much has changed.
3out of 5
by A verified traveller from Cambridge UK

Central hotel

Posted 24-Nov-2016
I would only recommend this hotel if you are a smoker. I was moved to the non smoking floor on level 10 but somehow there remains a background level of nicotine. This is particularly obvious in the large breakfast area, where the non smoking section is within the same room but you have to walk through the smokers to reach the buffet. Sun Plaza is only a short sidecar taxi ride away, as is the grand mosque and royal palace.
2out of 5
by A verified traveller

Posted 26-Oct-2016 on Wotif
Location: Not far from the main railway station and Centre Point mall. Not far from the Sultan's Palace and the Grand Mosque
Once a truly grand hotel. The foyer is stunning. But now it is falling into decline. No-one seems to worry about the Non Smoking signs - the staff do not enforce them. Even on Non-smoking floors there were men sitting around smoking. Some of the staff speak a little English but I was never sure they understood me (maybe that's my fault for not learning some Indonesian). Room service is shocking - I waited 20 minutes for a glass. If large groups of people are staying there (as was the case during my 2 weeks there) then the lifts are unable to cope. I recommended a lift marshall but that was merely smiled at. The laundry service is good.
3out of 5
by A verified traveller

Posted 12-Oct-2016 on Hotels
I enjoy my stay there good music and friendly staff
2out of 5
by A verified traveller from australia

Old, outdated and mouldy

Posted 07-Oct-2016 on Wotif
Location: As far as we could tell this hotel was not really close to anything. Also be aware that they do offer an airport shuttle but it takes 2 hours.
We booked this hotel based on its good reviews. Firstly the gentleman that showed us to our room was lovely and showed us how everything worked. The room itself was mediocare; semi comfortable bed but very outdated. The bathroom that we had was covered in mould mostly all over the ceiling and we had ants in there too. We ordered room service as we were exhausted and sick and what we got was basically inedible; we ordered beef burgers and chips and everything was cold on delivery and the meet very rare (I'd say raw). As a side note; of three lifts here only one seemed to be working and it stopped on every single floor on the way up and on the way down. So don't be in a hurry and rely on the lift as it took us a good 5-10 minutes to get up and down each time (waiting for the lift and then waiting for another one with room in it).
3out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2016 on Hotels
1out of 5
by A verified traveller

Posted 01-Sep-2016
Im have buy some local food, but after cleaner clean the room my food has been open it. As im know if we need to request to clean up the room can put the tag at room outside request. Izzit not put yet is wont clean it? Why the staff clean it? And clean time is too early? Is Medan time 11am? Breakfast also not clean.