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Al Massa Hotel

Photo gallery for Al Massa Hotel

Featured image
Minibar, rollaway beds, bed sheets
Minibar, rollaway beds, bed sheets
Minibar, rollaway beds, bed sheets
Minibar, rollaway beds, bed sheets

Overview of Al Massa Hotel

Al Massa Hotel

4 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Room service
Ajiad Street, Mecca, 21955

Explore the area

  • Popular LocationAbraj Al Bait Towers9 min walk
  • Popular LocationKaaba9 min walk
  • Popular LocationGreat Mosque of Mecca14 min walk

Choose dates to view prices

About this area

Mecca

Al Massa Hotel is located in Mecca. Notable landmarks in the area include Kaaba and Great Mosque of Mecca.

What's nearby

  • Abraj Al Bait Towers - 9 min walk
  • Kaaba - 9 min walk
  • Well of Zamzam - 13 min walk
  • Great Mosque of Mecca - 14 min walk
  • Safa and Marwah - 15 min walk

Restaurants

  • Starbucks - 7 min walk
  • Malaysian Restaurant - 7 min walk
  • Taj Restaurant - 7 min walk
  • Simit Sarayi Makkah - 8 min walk
  • Areej Al-Falah - 8 min walk

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) - 61 min drive

About this property

Al Massa Hotel

4-star hotel, walk to Kaaba
3 restaurants, a 24-hour business centre and a coffee shop/café are available at this hotel. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and a 24-hour front desk. All 248 rooms boast fireplaces, and offer 24-hour room service and LCD TVs. Minibars, coffee makers and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
Al Massa Hotel offers 248 forms of air-conditioned accommodation which are accessible via exterior corridors, and features fireplaces and complimentary bottles of water. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Rollaway/extra beds are also available. Housekeeping is provided on request. Renovation of all guestrooms was completed in January 2014.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: SAR 50 per person
  • 3 restaurants and 1 coffee shop
  • 24-hour room service

Family friendly

  • Rollaway beds available

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Arabic
  • English
  • Urdu

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated guest rooms – January 2014
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway beds available

Bathroom

  • Bidet
  • Free toiletries
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • Fireplace
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SAR 50 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Couples wishing to share a room must provide proof of marriage
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Al Massa
Al Massa Hotel
Al Massa Hotel Mecca
Al Massa Mecca
Hotel Al Massa
Al Massa Hotel Makkah/Mecca
Al Massa Hotel Makkah/Mecca
Al Massa Hotel Hotel
Al Massa Hotel Mecca
Al Massa Hotel Hotel Mecca

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 1 out of 5 reviews
5 - Excellent 20%
Rating 4 - Good. 1 out of 5 reviews
4 - Good 20%
Rating 3 - Okay. 2 out of 5 reviews
3 - Okay 40%
Rating 2 - Poor. 1 out of 5 reviews
2 - Poor 20%
Rating 1 - Terrible. 0 out of 5 reviews
1 - Terrible 0%

3.6/5

Cleanliness

3.0/5

Staff & service

3.0/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is prime, few minutes walking distance to the Grand Mosque. Rooms are quite clean. Hotel is busy most of the time which is expected for the nature of the Holly Mosque.
Stayed 4 nights in Jan 2020

3/5 Okay

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunate experience at AlMassa
One of the two Rooms was good with Al-Haram view. Location excellent since it was just across the road to Al-Haram. Service was extremely poor. I had booked my room through Hotels.com but the hotel had no information with the reservation code provided by the hotel.com website. WHat I understood from the reservation is the code provided is passed through expedia.com and then to the Hotel AlMassa. It is very complicated process. I had pre-confirmed my reservation with the hotel before stay on 20 March 2016 physically since I was there in Makkah but when we arrived on 23rd March they couldn't locate our reservation. It took more than 90 minutes to check us in. It is painful when you are accompanied with kids and senior citizens and you are on Ahram waiting to go for Umrah. Recommend not to book through Hotel.com. I saw a similar case with one guest and he couldn't get a room though he was carrying a confirmed reservation through email and a print out. In that case I consider myself highly fortunate that i could get rooms. The staff at reception and housekeeping are horrible. They seem to behave as if they are doing some "extra favour" to guests which we are not entitled "supposedly". Professionalism is NIL in the hotel. Not value for money. But for its location (very close to Al-Haram) it is very good. Room Tip: Difficult to say since there is no link between booking and actual allocation of room.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة جميلة شكراً على سرعة انهاء الاجراءات من قبلكم ومن الفندق