Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers

Reviews of Sleep Inn Mazatlan

3 out of 5
Sleep Inn Mazatlan
Av. Paseo del Pacifico 3407, Marina Mazatlan, Mazatlán, SIN

Reviews

8.0

Very good

Rating 10 - Excellent. 278 out of 668 reviews" "
Rating 8 - Good. 224 out of 668 reviews" "
Rating 6 - Okay. 86 out of 668 reviews" "
Rating 4 - Poor. 41 out of 668 reviews" "
Rating 2 - Terrible. 39 out of 668 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 4 nights in Apr 2024

6/10 Okay

Corin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff did not speak any English so the language barrier was hard. Also the beds were uncomfortable. It was any easy last minute hotel to book to have accommodation.
Stayed 1 night in Apr 2024

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
lncluded breakfast was very busy and staff had trouble keeping up,No other problems.
Stayed 1 night in Mar 2024

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and customer service
Stayed 2 nights in Mar 2024
Response from . on 23 Mar 2024
We appreciate the trust placed in staying at our hotel, and also, thank you for sharing your experience regarding your stay at Hotel Sleep Inn Mazatlán. One of our objectives is to create memorable expectations for our guests and there is nothing more gratifying than hearing from you the recognition of the attention and service provided by our team.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ecommerce on 19 Feb 2024
Le agradecemos que se haya tomado el tiempo de compartir su experiencia en Sleep Inn. Nos alegra que haya disfrutado de las hermosas instalaciones, del ambiente relajante, de la limpieza de nuestras áreas y de la amabilidad de nuestro personal. Es un placer saber que hemos cumplido con sus expectativas. Comentarios como los suyos nos motivan a continuar ofreciendo un servicio de excelencia. Esperamos volver a recibirle a usted y a su familia en su próxima visita.Saludos cordiales

6/10 Okay

JESUA

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from Ecommerce on 19 Feb 2024
Le agradecemos que se haya tomado el tiempo de compartir su experiencia en Sleep Inn. Nos alegra que haya disfrutado de las hermosas instalaciones, del ambiente relajante, de la limpieza de nuestras áreas y de la amabilidad de nuestro personal. Es un placer saber que hemos cumplido con sus expectativas. Comentarios como los suyos nos motivan a continuar ofreciendo un servicio de excelencia. Esperamos volver a recibirle a usted y a su familia en su próxima visita.Saludos cordiales

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Andrea Nuñez on 5 Jan 2024
Agradecemos la confianza depositada al hospedarse en nuestro hotel, asimismo, gracias por dar a conocer su experiencia en relación a su estancia en Hotel Sleep Inn Mazatlan. Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

10/10 Excellent

Octavio

Stayed 1 night in Dec 2023
Response from Andrea Nuñez on 5 Jan 2024
Agradecemos la confianza depositada al hospedarse en nuestro hotel, asimismo, gracias por dar a conocer su experiencia en relación a su estancia en Hotel Sleep Inn Mazatlan. Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

8/10 Good

JOSE

Stayed 3 nights in Dec 2023
Response from Andrea Nuñez on 5 Jan 2024
Agradecemos la confianza depositada al hospedarse en nuestro hotel, asimismo, gracias por dar a conocer su experiencia en relación a su estancia en Hotel Sleep Inn Mazatlan. Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

10/10 Excellent

Rosalia

Liked: Amenities
It’s next to a fantastic taco place but the staff could be friendlier.
Stayed 1 night in Dec 2023
Response from Andrea Nuñez on 5 Jan 2024
Agradecemos la confianza depositada al hospedarse en nuestro hotel, asimismo, gracias por dar a conocer su experiencia en relación a su estancia en Hotel Sleep Inn Mazatlan. Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

10/10 Excellent

luis gilberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ecommerce on 10 Nov 2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

8/10 Good

Rosalio

Stayed 7 nights in Aug 2023
Response from Ecommerce on 25 Aug 2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Erendy

Stayed 2 nights in Jun 2023
Response from Ecommerce manager on 28 Jun 2023
Hola Erendy. Gracias por tus comentarios, los agradecemos mucho. Esperamos tu visita nuevamente para que sigas disfrutando de Sleep Inn Mazatlan!

8/10 Good

JOHANA

Stayed 1 night in Jun 2023
Response from Ecommerce manager on 12 Jun 2023
¡Hola ! Gracias por recomendarnos nos alegra mucho saber que toda tu experiencia ha sido increíble y que disfrutaste realmente de nuestro servicio. Síguenos visitando, siempre nos alegrará recibirte. Saludos de parte de nuestro equipo Sleep Inn Mazatlan.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, friendly staff, the outdoor pool was nice although it was a little dirty. Our only big complaint is the wifi, it worked in our room for about an hour or two then went out so we basically had no wifi during our stay. Overall it’s a decent hotel for the price.
Stayed 1 night in May 2023
Response from Ecommerce manager on 30 May 2023
Nos ponemos muy felices de recibir este tipo de comentarios, esperamos que tu estadía en haya sido increíble. ¡Indudablemente te esperaremos próximamente!

6/10 Okay

William J

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff and location are excellent. Cleanliness and general maintenance has deteriorated. We stayed on that hotel when it was almost new, the facility has deteriorated more than expected. The bed sheet was stained, which was a big turn off.
Stayed 1 night in Apr 2023
Response from Ecommerce Manager on 15 Apr 2023
De antemano reciba nuestras disculpas, trabajaremos en mejorar cada detalle.

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from Ecommerce Manager on 17 Apr 2023
Gracias por tomarse el tiempo para publicar sus comentarios sobre su reciente experiencia en el Sleep Inn Mazatlan. Nos sentimos honrados de que nos haya elegido.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 7 nights in Mar 2023
Response from Ecommerce Manager on 14 Mar 2023
Buenos días Bill. Muchas gracias por sus comentarios esto nos inspira mucho para seguir prestando un excelente servicio y que todos nuestros huéspedes salgan contentos y deseen volver a estar con nosotros.

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Lack of lighting and cheap furniture. No coffee or water in room.
Stayed 1 night in Mar 2023
Response from Ecommerce Manager on 7 Mar 2023
Buenos días David. Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su próxima visita sea mucho mejor.

8/10 Good

MARTIN

4/10 Poor

Ross

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We asked ahead of time for two connecting rooms for us and our children, but they put us on two different floors. It was too late at night to attempt to find another hotel, so we stayed. The staff were lovely, but the business is quite disorganized. It felt like perhaps the hotel owners are new/first time hotel operators.
Response from Ecommerce Manager on 2 Jan 2023
Lamentamos el inconveniente tenido, revisaremos cada punto con el personal a cargo.

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In this economic hotel, there is little in the way of extras, but the free breakfast is a nice addition. Some distance from the malecon but for those in transit fairly close to highway 15 and the autopista. Biggest complaint on this stay was that the towels in the room were threadbare and very worn. Also, in neither of our stays in this hotel was there a top sheet and it is unclear how often the duvet was cleaned.
Response from Ecommerce Manager on 29 Dec 2022
Hola Arthur. Gracias por tus comentarios, los agradecemos mucho. Esperamos tu visita nuevamente para que sigas disfrutando de Sleep Inn Mazatlan.

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is certainly right but not surprisingly reflected in the hotel's distance from the malecon. As with much of the outskirts of Mazetlan, there seems to be a construction boom, and that is certainly evident near the hotel which does result in considerable construction noise during the day and into the evening (up to 9PM) and at least two of the restaurants listed on Google maps have been gobbled up in the boom. Staff were pleasant and friendly but I would have preferred that the kind ladies serving the breakfast (which by the way was very good) would have been wearing face masks.
Response from Ecommerce Manager on 8 Dec 2022
Estimado Huésped: Me permito presentarle mis más sinceras disculpas por el inconveniente que se presentó, se tomaron cartas en el asunto con mi Gerente de Servicio al Huesped quien estará reforzando la capacitación del personal y tomado las medidas necesarias para brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Deseamos nos dé la oportunidad de servirle nuevamente y lograr borrar esa mala imagen que se llevó de nuestro servicio, quedo a sus órdenes para cualquier comentario adicional. Respetuosamente,

8/10 Good

Edgar

Stayed 3 nights in Oct 2022
Response from Ecommerce Manager on 20 Oct 2022
Nos ponemos muy felices de recibir su calificacion, esperamos que tu estadía en Sleep Inn Mazatlan haya sido increíble. ¡Indudablemente te esperaremos próximamente!

8/10 Good

Michel

Stayed 1 night in Oct 2022
Response from Ecommerce Manager on 17 Oct 2022
Estimad@ huesped, es un gusto saludarle en nombre de todo nuestro equipo.Me gustaría aprovechar esta respuesta para agradecerle por esta gran calificación. Esperamos tenerle muy pronto de vuelta como huésped o visitante.Saludos,

2/10 Terrible

Jess

Disliked: Staff & service, amenities
Internet terrible, breakfast only on their schedule, A/C problems, tried to obvercharge me, guard was rude.
Stayed 1 night in Oct 2022
Response from Ecommerce Manager on 5 Oct 2022
We are sorry for the inconvenience you had, we reviewed each point with the staff in charge.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Jose Manuel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Old rooms in poor conditions, I lost half a day waiting for the maintenance front desk to believe the door lock was broken and have it fixed
Stayed 6 nights in Sep 2022
Response from Ecommerce Manager on 21 Sept 2022
We are sorry for the inconvenience you had, we reviewed each point with the staff in charge.

2/10 Terrible

Wilhelmina

Stayed 1 night in Aug 2022
Response from Ecommerce Manager on 1 Sept 2022
¡Qué bueno saber que disfrutó de cada detalle y del servicio brindado por nuestro personal!

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option in Mazatlan
It was a pretty good hotel room, everything was clean and in order, the only issue was with breakfast and the way it was served, the food was good but the servers were understaffed. From the check in process to everything else, highly recommended!
Stayed 1 night in Aug 2022
Response from Ecommerce Manager on 16 Aug 2022
We are thrilled to read your visit was excellent. We also appreciate you took the time to highlight the service that you thoroughly enjoyed.

4/10 Poor

Jonathan

Stayed 1 night in Jul 2022

8/10 Good

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean hotel. Continental breakfast serve for all guest. Limited dining and transportation about 20 minutes from the tourist area.
Stayed 1 night in Jul 2022
Response from Ecommerce Manager on 4 Jul 2022
Fue un placer recibirle, lo esperamos pronto.

6/10 Okay

Ted

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Worn out bed. Lumpy and bumpy. Good breakfast.
Stayed 1 night in Jun 2022
Response from Ecommerce Manager on 30 Jun 2022
Lamentamos el inconveniente tenido, revisaremos cada punto con el personal a cargo.

4/10 Poor

Ted

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Air conditioner dripped into our suitcase. A/c was very noisy. Bed was lumpy.
Stayed 1 night in Jun 2022
Response from Ecommerce Manager on 14 Jun 2022
We are sorry for the inconvenience you had, we reviewed each point with the staff in charge.

6/10 Okay

Mohammadmohsen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It is not what I expect when I check the website and photos.
Stayed 2 nights in Mar 2022
Response from Ecommerce Manager on 9 Mar 2022
Lamentamos el inconveniente tenido, revisaremos cada punto con el personal a cargo.

10/10 Excellent

rodolfo

Stayed 1 night in Feb 2022
Response from Ecommerce Manager on 8 Feb 2022
Fue un placer recibirle.

6/10 Okay

Robert, Sointula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

pedro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Dec 2021
Response from Ecommerce Manager on 5 Jan 2022
Le esperamos pronto.

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
They need more staff to clean the rooms daily and more of the amenities that travelers might be used to.
Stayed 1 night in Jan 2022
Response from Ecommerce Manager on 4 Jan 2022
Fue un placer recibirle, con gusto tomamos en cuenta su comentario

8/10 Good

Oscar de la

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2021
Response from Ecommerce Manager on 31 Dec 2021
Fue un placer recibirle.

4/10 Poor

Jesús

Stayed 1 night in Dec 2021
Response from Ecommerce Manager on 27 Dec 2021
Lo esperamos pronto.

10/10 Excellent

Elva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Ecommerce Manager on 7 Dec 2021
Fue un placer atenderle.

8/10 Good

Edgar Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet place what iI don't like front desk should be more frendly
Stayed 4 nights in Nov 2021
Response from Ecommerce Manager on 19 Nov 2021
Agradecemos su comentario, daremos oportuno seguimiento a su observación.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2021
Response from Sleep Inn on 1 Sept 2021
Thank you very much for your rating. have a nice trip

8/10 Good

Alexia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ecommerce on 18 Aug 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar su calificación, es muy importante para nosotros ya que nos motiva a seguir mejorando. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales

10/10 Excellent

Cesar

Stayed 1 night in Jul 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pretty good. Alt
Stayed 2 nights in Jun 2021
Response from Ecommerce Manager on 30 Jun 2021
Agradecemos su calificación.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from Ecommerce Manager on 30 Jun 2021
Agradecemos su calificación.

8/10 Good

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Ecommerce Manager on 30 Jun 2021
Le esperamos pronto.