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Reviews of Hotel Esperanza

2.5 out of 5
Hotel Esperanza
Ejercito Mexicano #1200, Mazatlán, SIN

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 77 reviews" "
Rating 8 - Good. 34 out of 77 reviews" "
Rating 6 - Okay. 14 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 7 out of 77 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Lydia

Travelled with group
Disliked: Amenities, property conditions & facilities
The door locks didn’t function and there was no AC as listed. The window also didn’t shut or lock.
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio Jesus

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The walls were very dirty, anything you touched fell apart, and I was literally afraid that somebody was going to break into the door and rob me. I would not recommend staying here
Stayed 1 night in Dec 2020
Response from eduardo on 20 Dec 2020
if you didn´t like it, why did you stay here? why didn´t you cancel before occupying the room? your comments affect us , I ask again, why did you stay here?

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff Very friendly
Stayed 2 nights in Dec 2020
Response from eduardo on 10 Dec 2020
thank you

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Very simple older non vacation type of hotel. Convenient to bus station. Basic.
Stayed 1 night in Feb 2020
Response from EDUARDO on 2 Mar 2020
Thanks for your opinion

6/10 Okay

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man at the front desk was very nice .We thought the hotel was pet friendly,but it was not
Stayed 1 night in Dec 2019
Response from EDUARDO on 15 Dec 2019
I hope you keep having fun in Mexico

8/10 Good

GlennC, Eatonville WA

Travelled with partner
Liked: Cleanliness, staff & service
We needed a place to stay during the busy Independence Day Celebrations. There were very few vacancies that we could afford. Eduardo was very helpful. We give him high marks.... The property is basic and austere... but saved us money for the short stay...
Stayed 2 nights in Sep 2019
Response from EDUARDO on 19 Sept 2019
Thank you very much for staying with us, I hope you keep spending a good time in our Mazatlan.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Its OK to sleep and expect nothing else. Bed bugs and ac barley works.
Stayed 2 nights in Aug 2019
Response from Eduardo on 21 Aug 2019
I ignore your case, I would like to know when you stood with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
I liked that the room had 3 beds to accomodate the five of us. I DID NOT LIKE that the room wasn't ready on time! It wasn't ready until between 4 and 430 PM. I DID NOT LIKE that the room had a very old Air Conditioner that couldn't begin to cool a room 1/10th the size of our room. It needed to be replaced! I COULDN'T SLEEP because of the EXTREME HEAT in our room, so I Called Expedia and left the hotel to drive all night without rest to our next destination. I DID NOT LIKE the man at the Recetion Desk REFUSING TO ANSWER THE PHONE WHEN EXPEDIA TRIED TO CALL AND RESOLVE OUR AC PROBLEM simply, in his words, "the hotel is full, so I dont need to answer the phone. The Owner can talk to Expedia." He knew Expedia was calling because we told him it was Expedia who was trying to call. DO YOURSELF A FAVOR AND AVOID THIS PROPERTY, no matter how desperate you may be!
Stayed 1 night in Jul 2019
Response from EDUARDO on 27 Jul 2019
I understand your deception, we tried to do all we could to fix that trouble, I am sorry for that bad experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Eduardo on 2 Jul 2019
Muchas gracias por hospedarse con nosotros, espero que hayan pasado buen tiempo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is a basic hotel good for sleeping, bathing and doing your business. Not a big deal it’s close to downtown and a few blocks from El Malecón which is the boardwalk at the beach. If all you need is basic necessities this hotel will serve that purpose it is no way near two stars but again it’s cheap accommodations to save you money and enjoy the food in Mazatlan which BTW it’s amazing try Panama Restiarant.
Stayed 7 nights in May 2019
Response from eduardo on 19 May 2019
thank you very much for your answer

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Old delapitated building, no hot water at sink. Did not shower,sink in shower. No amenities at all, language spanish mainly. TV only one chanel in english. Like a dungen. People friendly
Stayed 1 night in Jan 2019
Response from Eduardo on 8 Jan 2019
I understand your complaints, but at least you should say your name.

8/10 Good

Guillermo, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lcation..air condtion. Friendly staff no parking and I will be back to this place
Stayed 2 nights in Jul 2018
Response from EDUARDO on 25 Jul 2018
thank you very much, we wait for you

8/10 Good

kevin, sacramento

Liked: Cleanliness, staff & service, room comfort
close to central bus station and beach
Stayed 1 night in Jul 2018
Response from EDUARDO on 20 Jul 2018
thanks for your comments, hope you have spent a good time

8/10 Good

Lisa, Mesa, AZ

Liked: Cleanliness, staff & service, room comfort
Hotel Esperanza
Staff was very good, room clean, busy street (location)
Stayed 1 night in Feb 2018
Response from Eduardo on 28 Feb 2018
Thank you very much for staying with us.

8/10 Good

kevin, sacramento, ca

Liked: Cleanliness, staff & service, property conditions & facilities
Good place near central bus depot
Staff is very friendly and helpful, but level of English skills varies from one staff member to the next Cleaning crew went out of their way for us, getting us a table and hangers so we could keep items off the floor May not be to every North American’s liking. But we found this to be good enough (and near enough to the beach) to extend our stay twice Only thing I wish was that their pillows be bigger and firmer
Stayed 3 nights in Jan 2018
Response from Eduardo on 8 Feb 2018
Thanks for your valuable opinion that helps us too much, It´s our first time using all the technology that attracts foreign customer to us. I hope you have spend a good time with us and spend every winter in Mazatlán. You are always welcome.

10/10 Excellent

Cristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 1 night in May 2024

2/10 Terrible

sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca hubo agua caliente , nunca la limpiaron , cucarachas , puertas rotas del baño , ni un silla para poner ropa
Stayed 6 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Excelente estancia
Stayed 3 nights in Jul 2023

4/10 Poor

Noe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tiene puerta el baño no tiene espejo no hay teléfono el colchón está todo dañado no dan sábanas para taparce
Stayed 1 night in Mar 2023

2/10 Terrible

JORGE LUIS ARRIAGA

Stayed 1 night in Jan 2021

8/10 Good

Maria José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from eduardo on 28 Dec 2020
thankyou

2/10 Terrible

Mary Carmen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada en realidad creo que un hotel puede see modesto y limpio
Stayed 1 night in Dec 2020
Response from eduardo on 21 Dec 2020
muy bien

8/10 Good

Elias, Tijuana

Liked: Cleanliness, staff & service, amenities
Está cerca de restaurantes, central de autobuses, malecón
Stayed 3 nights in Dec 2020
Response from eduardo on 10 Dec 2020
gracias por su preferencia

2/10 Terrible

aftony

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
las puerta que se habre hacia el cliente en un solo sentido y se habre hacia la rampa de minusvalidos deveria de habrir a ambos lados ambas y encontramos 4 cucarachas de tamaño grande y dos lagartijas eso indica que no estan ni sanitizados ni fumigados los cuartos
Stayed 1 night in Oct 2020
Response from eduardo on 20 Nov 2020
se me hace raro

6/10 Okay

MAGDIEL

Stayed 1 night in Oct 2020
Response from eduardo on 5 Nov 2020
que falló?

6/10 Okay

María

Travelled with family
Stayed 3 nights in Oct 2020
Response from eduardo on 13 Oct 2020
esta en su derecho de opinar

10/10 Excellent

Ignacio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas instalaciones y precio
Stayed 1 night in Oct 2020
Response from eduardo on 12 Oct 2020
infinitas gracias

8/10 Good

Arilene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from eduardo on 1 Oct 2020
gracias

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable
El lugar es comodo y agradable para el precio.
Stayed 2 nights in Sep 2020
Response from eduardo on 18 Sept 2020
infinitas gracias

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from eduardo on 18 Sept 2020
queremos mejorar

8/10 Good

Earvin Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from eduardo on 2 Sept 2020
gracias por su estancia

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from eduardo on 31 Aug 2020
gracias por su opinion

10/10 Excellent

Leonel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar increíble cerca del Malecón
Trato increíble, limpieza óptima, buena ubicación, tarifa accesible.
Stayed 4 nights in Aug 2020
Response from eduardo on 2 Sept 2020
infinitas gracias por sus comentarios

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2020
Response from eduardo on 21 Aug 2020
gracias por su comentario

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from eduardo on 19 Aug 2020
gracias por su opinion

10/10 Excellent

Caeri

Stayed 2 nights in May 2020
Response from eduardo on 7 Jun 2020
muchas gracias, nos hacen mejorar

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buena atención del personal, en cuanto a limpieza mejoraron, de todas las veces que me he quedado en este hotel solo una vez hubo problema con la limpieza. Las instalaciones son un poco viejas pero en buen estado excepto puertas y regaderas de los baños ya que estas se encuentran rotas.
Stayed 2 nights in Feb 2020
Response from Eduardo on 2 Mar 2020
se agradece toda opinion y siempre queremos mejorar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from eduardo on 12 Feb 2020
saludos y gracias por su opinion

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service
Lo único fu que las camas qué nos tocaron en nuestra habitación estaban los colchones incómodos
Stayed 2 nights in Feb 2020
Response from eduardo on 11 Feb 2020
agradezco su opinión, trabajaremos para mejorar

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness
Terrible check in
La persona del check in fue bastante cortante y grosera, el señor parecia estar haciendonos un favor, cuando es al reves, la habitacion es pequeña y el baño estaba sucio.
Stayed 1 night in Jan 2020
Response from EDUARDO on 6 Feb 2020
Coméntame, ¿en qué tiempo estuviste aquí hospedada?, desconocemos tu caso, sería bueno hacernos saber todo, hasta quejas.

10/10 Excellent

FernandoMiranda, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Son muy amables y es muy acogedor, si realmente piensas salir a conocer y la mayor parte del tiempo estarás fuera y solo buscas un lugar tranquilo, relajante y cómodo para descansar y dormir, se los recomiendo al 100%
Stayed 5 nights in Jan 2020
Response from EDUARDO on 6 Feb 2020
Infinitas gracias por los comentarios, espero verlos pronto.

8/10 Good

José Israel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mazatleando
E lo general estuvo bien, nos gustaria que la limpieza mejorara en los baños, ya que se encontro moho..
Stayed 1 night in Jan 2020
Response from eduardo on 12 Jan 2020
estamos trabajando en eso, aplicar lo necesario para la humedad, se agradece toda opinion

8/10 Good

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente estancia
esta equipado
Stayed 2 nights in Jan 2020
Response from EDUARDO on 6 Jan 2020
BIENVENIDOS, ESPERO QUE HAYAN PASADO BUEN TIEMPO

8/10 Good

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exrkente trato de eduardo.cerca de transporte y de la playa
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca d'El terminal de autobuses de la Ciudad y d'El Malecon
Stayed 2 nights in Nov 2019
Response from EDUARDO on 21 Nov 2019
Muchas gracias por haberse quedado con nosOtros, espero hayan pasado buen tiempo.

6/10 Okay

Verified traveller

Liked: Staff & service
Lo que me gustó es la atención del personal. Lo que no me gustó es que esta ocasión las sabanas tenían manchas y estabas sucias, había una cucaracha muerta en el piso, pelos en el piso del baño, la caja de cable hacia ruido al prenderla y no se escuchaba el audio en la tv solo tenía imagen. Anteriormente me había hospedado unas 3 veces en este hotel y tanto atención del personal como limpieza de habitaciones todo estaba perfecto excepto esta última vez.
Stayed 2 nights in Oct 2019
Response from EDUARDO on 20 Oct 2019
Entendemos su inconformidad, trabajaremos para mejorar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2019
Response from EDUARDO on 10 Oct 2019
MUCHAS GRACIAS POR HOSPEDARSE CON NOSOTROS

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from EDUARDO on 8 Oct 2019
Gracias por hospedarse con nosotros.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que fue una calle con muchas cosas por ver, lo unico malo son las camas un poco incomodas
Stayed 1 night in Sep 2019
Response from EDUARDO on 8 Oct 2019
Mejoraremos siempre para seguir atrayendo huespedes.