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Sofitel Marrakech Palais Imperial

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Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Overview of Sofitel Marrakech Palais Imperial

Sofitel Marrakech Palais Imperial

5 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant

Explore the area

  • Popular LocationKoutoubia Minaret9 min walk
  • Popular LocationAvenue Mohamed VI11 min walk
  • Popular LocationJemaa el-Fnaa16 min walk
  • AirportMarrakech (RAK-Menara)10 min drive

Choose dates to view prices

About this area

Marrakech

Located on the boardwalk, Sofitel Marrakech Palais Imperial is in Marrakech's Hivernage neighbourhood, a walkable area with good shopping. Jemaa el-Fnaa and Le Jardin Secret are notable landmarks, and travellers looking to shop may want to visit Avenue Mohamed VI and Menara Mall. Travelling with kids? Don't miss Menara Gardens and Agdal Gardens. Spend some time exploring the area's activities, including golf lessons and golfing.
Popular Location

What's nearby

  • Bab El Djedid - 2 min walk
  • Koutoubia Minaret - 9 min walk
  • Avenue Mohamed VI - 11 min walk
  • Menara Mall - 14 min walk
  • Jemaa el-Fnaa - 16 min walk

Getting around

  • Marrakech Central Station - 3 min drive
  • Marrakech (RAK-Menara) - 10 min drive

Restaurants

  • Le Jardin — 1 min walk
  • Orangerie — 1 min walk
  • Extrablatt - 4 min walk
  • Lotus Club Marrakech - 7 min walk
  • La Villa des Orangers - 12 min walk

About this property

Sofitel Marrakech Palais Imperial

Family-friendly Marrakech hotel in Hivernage, near Jemaa el-Fnaa
Along with 3 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas is provided, as well as free valet parking, a free airport shuttle and a free manager's reception. Additionally, an indoor pool, a nightclub and 4 bars/lounges are on-site. All 189 shared rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies, minibars and plasma TVs.
Sofitel Marrakech Palais Imperial offers 189 forms of shared accommodation which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SO SPA. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MAD 250 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms 7

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Shared accommodations
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets stay for free
Up to 11 lbs/5 kg

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MAD 50.0 per stay.
Cots (infant beds) are available for MAD 50.0 per day

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MAD 250 per person (approximately)
  • Crib (infant bed) fee: MAD 50.0 per day
  • Rollaway bed fee: MAD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Marrakech Palais Imperial
Marrakech Sofitel
Marrakech Sofitel Palais Imperial
Sofitel Imperial Marrakech
Sofitel Marrakech
Sofitel Marrakech Palais Imperial
Sofitel Palais Imperial
Sofitel Palais Imperial Hotel
Sofitel Palais Imperial Hotel Marrakech
Sofitel Palais Marrakech
Sofitel Marrakech Palais Imperial Hotel Marrakech
Sofitel Marrakech Palais Imperial Hotel
Sofitel Marrakech Palais Imperial Hotel
Sofitel Marrakech Palais Imperial Marrakech
Sofitel Marrakech Palais Imperial Hotel Marrakech

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 171 out of 360 reviews
5 - Excellent 48%
Rating 4 - Good. 111 out of 360 reviews
4 - Good 31%
Rating 3 - Okay. 45 out of 360 reviews
3 - Okay 13%
Rating 2 - Poor. 18 out of 360 reviews
2 - Poor 5%
Rating 1 - Terrible. 15 out of 360 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oussama and Abdel Reheem are 2 outstanding ppl in the front desk who completely transformed my experience there and made everything smooth
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing! Just a fabulous trip! Love the Hotel.
Stayed 2 nights in Nov 2020

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Offensive, Lazy, Dishonest People, Poor sanitation in rooms. prepared food outside in cold weather without plate warmers or food warmers that worked. Guests asked staff to close open door to restaurant and they propped it open for their convenience instead. Lights was dismal and the feeling was dismal in rooms and restaurant.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and style of the building. The staff of the hotel is very proffesional. Amenities and SPA are excellent.
Stayed 4 nights in Dec 2019