Ratings based on 970 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 18-Aug-2017
Nice hotel and staff. My husband and I were there celebrating my 40th birthday from the US! We really enjoyed our stay, beautiful decor, pool and food!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great+hotel+

Posted 17-Aug-2017
Really+worth+the+money+and+10mins+walk+to+the+beach+and+port.+Loved+my+stay+here%2C+would+only+say+i+wish+there+was+tea%2Fcoffee+service+in+the+rooms+to+make+it+as+complimentary+and+more+variety+during+breakfast+%28I.e+beef+sausages+or+porridge%29
5 out of 5
Recommended
for Everyone
by A verified traveller from birmingham england

Fantastic hotel

Posted 16-Aug-2017
Pros: location of hotel very near to Puerto banus , lovely big reception area very good air conditional in the reception area
Cons: NO
Location: location to Puerto banus is great walking distance etc and only 30 mins from malaga airport
we have visited this hotel a couple of times before and it never fails to deliver, I only took 1 week off this year and spent it at H10 I wasn't disappointed as I haven't been to H10 in the last 2 years ! but the food is great and the hotel itself the pool area is kept extremely clean and on my 50th birthday they hand delivered a bottle of champagne which was a very nice touch. will always recommend this hotel to friends & family thank you for a wonderful week
Comment from Hotel Management
17-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Nigel, Thank you very much for taking your time in making comments of your stay in our Hotel. You make us to improve. We will keep working to improve the level that our guests demand us. Looking forward to see you soon. Kindest regards, Patricia Maeso
5 out of 5
Recommended
for Everyone
by A verified traveller from London

No screaming kids splashing about the poo

Posted 15-Aug-2017
Pros: Party atmosphere
Cons: The food is very sub standard
Location: Walk to La Sala which has fabulous singers and the food is amazing. lots of celebrities go there. Go to Puro beach for a great beach club day out,
This hotel is adults only and tends to attract groups of people celebrating birthdays, golf trips etc. It has a fun, lively atmosphere. The rooms are okay, very clean and the showers work well. If you tea or coffee, take a travel kettle with you as there are no facilities in the room and the room service is crap. They bring hot water which is tepid by the time it arrives, plus a tea bag. Also, the food is not very good, so eat across the rad road at the italian which is really nice. Breakfast is good, omelette bar etc. But the lunch area around pool is not very nice. If you do want to eat, the burger is the only thing I'd recommend.
Comment from Hotel Management
17-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Sandra, Thank you very much for taking your time in making comments of your stay in our Hotel. You make us to improve. We will keep working to improve the level that our guests demand us. Looking forward to see you soon. Kindest regards, Patricia Maeso
4 out of 5
Recommended
for Everyone
by A verified traveller from Belfast NI

Peaceful hotel.

Posted 14-Aug-2017
Great breakfast buffet with freshly cooked eggs, omlettes and pancakes as well as fruit, cereals, yogurts and sweet things. Loved starting the day by the pool. No piped music or noisy kids. Not that all are noisy and I don't dislike some activity poolside but some places make it impossible to enjoy your own music or have a quiet read. This was bliss. Room 456 was a perfectly adequate double with shower and small balcony where we sat at night watching the valet parkers from the casino do their stuff. Hotel is only a quick walk through the subway to main town but there were actually some good restaurants bedside the hotel and on "up the hill" which many people U suspect would miss. Walked to La Caterina craft beer bar / music venue which was great but it is about 35-40 minutes away.
Comment from Hotel Management
15-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Burko, Thank you very much for taking your time in making comments of your stay in our Hotel. You make us to improve. It is a pleasure for us to see that you had such a good experience with us. We look forward to see you in the next future. Kindest regards, Patricia Maeso
4 out of 5
Recommended
for Everyone
by A verified traveller from Marlow

Expensive for what it is

Posted 14-Aug-2017
On arrival, the hotel looked lovely, the lobby is very beautiful and feels very posh. The staff on reception checked us in but weren't exactly helpful, when we got down to the pool and went to collect some towels, we were told we needed to pay a deposit at reception and get two towel cards - why they didn't give us these when we checked in, I don't know?! Then the safety deposit box wasn't working so we called someone up to fix it, this happened pretty quickly so I can't fault them The bar prices were ridiculous - €2.40 for a bottle of water and €5 for a Coke! It was cheaper to get a glass of wine than a soft drink. A couple of days we went for lunch in the restaurant which we payed €15 for, there wasn't a huge amount of variety but was nice nonetheless and a change from a toasted sandwich or burger at the poolside bar. We had a couple of treatments booked in the spa but the timings were booked incorrectly so needed to shorten the massages. The use of the spa facilities weren't included in the price and was another €15 if we wanted to use them - for 90mins!! Our stay overall was very nice and the hotel was lovely and everything we expected, just slightly overpriced.
Comment from Hotel Management
17-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Pen, Thank you very much for taking your time in making comments of your stay in our Hotel. You make us to improve. We look forward you recover your trust in us and come back to have another experience, till that moment we will keep working to improve the level that our guests demand us. Kindest regards, Patricia Maeso
5 out of 5
Recommended
for Everyone
by A verified traveller from leeds

Great hotel - Everything you need!

Posted 09-Aug-2017
Just returned from an 8 night stay at this hotel. Had an amazing time and would definitely visit again. Main benefits: - location - 15 minute walk to the port, 5 euro taxi. - food - breakfast was included and was to a very high standard with freshly made omelettes, eggs and the usual continental/full English options. Stayed open till 10:30 so it meant we didn't need a lunch. Wifi - free wifi supplied on arrival. Sunbeds - plenty to go around, the island by the pool was best for all day sun. Gaming - pool table and table tennis supplied and was in the shade which was a nice break from the sun. Staff - friendly and all spoke good English. Supermarket - new supermarket opened directly opposite the hotel. Casino - free entry as a guest, located onsite and quite luxurious. Pool food - not cheap but to a good standard. Beers - 3.80 euros a beer, 6.90 a cocktail. An all rounder of a hotel. Perfect for Couples and friends, no kids are allowed. Rooms - clean and fit for purpose. Not pure luxury but 4* is accurate.
Comment from Hotel Management
11-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Luke, Thank you very much for taking your time in making comments of your stay in our Hotel. We will keep working to keep the level that our guests demand us. Looking forward to see you in the next future. kindest regards, Patricia Maeso
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Perfect location and facilities are great

Posted 06-Aug-2017
This is our third time visiting Puerto Banus and first time staying here and we would highly recommend the hotel for small groups or couples. The location is ideal with only a short walk to the marina via the underpass and also a variety of restaurants nearby. The facilties are great, in particular the choices and variety made available at breakfast. The poolside area is lovely and there are ample loungers (however need to get down early to find a good spot). The evening entertainment is varied and of a high standard. Staff are friendly and offer great service. Would recommend.
Comment from Hotel Management
11-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Nicola, Thank you very much for taking your time in making comments of your stay in our Hotel. We will keep working to improve the level that our guests demand us. Looking forward to your next visit. Kindest regards, Patricia Maeso
4 out of 5
Recommended
for Couples
by A verified traveller from Abu Dhabi

Nice Adults Only Hotel

Posted 02-Aug-2017
Pros: Being Adults only!!! Good breakfast, pool, lobby
Cons: Provide mattresses on the sunbeds.
Location: Walking distance to Puerto Banus
Great location within walking distance to Puerto Banus and easy to drive to from the Malaga Airport.
Comment from Hotel Management
03-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Benny, Thank you very much for taking your time in making comments of your stay in our Hotel. Thank you for making us to improve. Looking forward to see you soon. Kindest regards, Patricia Maeso
3 out of 5
by A verified traveller from London

Lovely buy marred by the pool experience

Posted 01-Aug-2017
Great hotel. The room had brilliant air con and was very clean. The sliding door to loo would not close so hope you are not shy about doing your business on show! The pool.experience was needlessly spoiled by a silly policy which lets anyone play their music (loudly) around the pool. It would have been so peaceful othedwise. Why should the selfish needs of the few outweigh the silent majority. For this reasonalone I would not recommend this hotel... On top of that they claim to have a 'no reserving beds policy' but do not even try to enforce. Why have a policy then !!!?
Comment from Hotel Management
03-Aug-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Sparkie, Thank you very much for taking your time in making comments of your stay in our Hotel. Our policy it is just to keep the calm and good holidays atmosphere for everyone, our Hotel is not a party hotel and I really sorry that you find silly our rules, which are the normal rules of behaviour in any common place. Sorry for the inconveniences that you had for that. Kindest regards, Patricia Maeso