Check COVID-19 restrictions.

Find out moreOpens in a new window

JEN Manila by Shangri-La

Photo gallery for JEN Manila by Shangri-La

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, individually furnished, desk, laptop workspace

Overview of JEN Manila by Shangri-La

JEN Manila by Shangri-La

4 out of 5

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
3001 Roxas Boulevard, Pasay, Manila, 1305

Explore the area

  • Popular LocationManila Bay7 min walk
  • Popular LocationPhilippine International Convention Center12 min walk
  • Popular LocationManila Film Center19 min walk
  • AirportManila (MNL-Ninoy Aquino Intl.)10 min drive

Choose dates to view prices

About this area


JEN Manila by Shangri-La is located in Malate, a neighbourhood in Pasay, and is in the entertainment district and near the airport. Cultural Center of the Philippines and National Museum of the Philippines are cultural highlights, and travellers looking to shop may want to visit SM Mall of Asia. Manila Zoo and Star City are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Cultural Center of the Philippines - 4 min walk
  • Central Bank of the Philippines - 6 min walk
  • Manila Bay - 7 min walk
  • Philippine International Convention Center - 12 min walk
  • Manila Film Center - 19 min walk

Getting around

  • Manila Paco Station - 2 min drive
  • Vito Cruz LRT Station - 13 min walk
  • Manila (MNL-Ninoy Aquino Intl.) - 10 min drive


  • Latitude — 1 min walk
  • Kitsho — 1 min walk
  • Tramway Bayview Buffet - 3 min walk
  • Chowking - 3 min walk
  • Krispy Kreme - 5 min walk

About this property

JEN Manila by Shangri-La

Suburban Pasay hotel in Malate, near Cultural Center of the Philippines
This hotel features 2 restaurants, an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 308 individually furnished rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
JEN Manila by Shangri-La offers 308 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Pasay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: PHP 750 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • Filipino
  • Malay

Business services

  • Conference centre
  • Coworking spaces
  • Meeting rooms 5


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels


  • TV channels
  • TV

Food and drink

  • Electric kettle
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - anytime
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PHP 1228.50 per day.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PHP 750 per person (approximately)
  • Airport shuttle fee: PHP 850 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: PHP 1228.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 9:00 PM
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Property is also known as

Hotel Traders Manila
Manila Traders
Manila Traders Hotel
Traders Hotel
Traders Hotel Manila
Traders Hotel Manila Pasay
Traders Manila
Traders Manila Hotel
Traders Manila Pasay
Traders Hotel Pasay
Traders Hotel, Manila Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel
Jen Manila Formerly Traders Pasay
Jen Manila Formerly Traders
Hotel Jen Manila Pasay
Jen Manila Pasay
Jen Manila
Hotel Jen Manila Shangri-La Pasay
Jen Manila Shangri-La Pasay
Hotel Jen Manila by Shangri-La Pasay
Jen Manila Shangri-La
Hotel Hotel Jen Manila by Shangri-La Pasay
Pasay Hotel Jen Manila by Shangri-La Hotel
Traders Hotel Manila
Hotel Jen Manila Formerly Traders Hotel
Hotel Jen Manila Shangri-La
Hotel Hotel Jen Manila by Shangri-La
Hotel Jen Manila
Jen Manila Shangri La Pasay
JEN Manila by Shangri-La Hotel
JEN Manila by Shangri-La Pasay
Hotel Jen Manila by Shangri La
JEN Manila by Shangri-La Hotel Pasay

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 441 out of 998 reviews
5 - Excellent 44%
Rating 4 - Good. 390 out of 998 reviews
4 - Good 39%
Rating 3 - Okay. 110 out of 998 reviews
3 - Okay 11%
Rating 2 - Poor. 40 out of 998 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 998 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambience. Got a Balcony room, but it was only a Huge ass window, thought I could’ve stand outside on the balcony though.
Stayed 2 nights in Nov 2020

2/5 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
the staffs are nice and friendly,the toiletries are nice. but the facilities ate very bad. broken elevators and i got even locked out on my own room when i get out for a smoke,my key card didn’t worked and even they’re master key card didn’t worked so they had to force open the door. and i don’t recommend their shuttle service pick up to the airport because they made me wait for almost an hour and i had to call them for how many times. very frustrating!
Stayed 1 night in Oct 2020

2/5 Poor

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
I arrived early in Manila, so I went early to the hotel. I ask the staff if I can check in early but he said that the check in time is not until 12noon, I don’t want to wait in the lobby for 4 hours so I offered to pay so that I can rest. I was hoping that he would give me a discount since I reserved a Club Room for two nights already, but he still charge me the full price which is more than 5thousand pesos for 4 hours. On the next day I let the housekeeper clean my room and I told him that I use the hand towel for wiping my cut but he said that he will report it to the front desk and I have to pay for the damage because there is a blood stain. Common I’m just being honest Of my rudeness but I can soak the towel in the water and the bloodstain Will go away, instead They let me pay 65 pesos. But I learn my lesson never check in early and never use the towel to wipe blood. Overall experience is fine, for 3 days I never have a chance to use the swimming pool because of the volcano eruption. But 5 stars to the guards outside they are really friendly and attentive for my 3days stay.
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very responsive and helpful they reply quickly for my concerns
Stayed 3 nights in Aug 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived late in the hotel and to have that dripping water from the ceiling didn't help us to get the rest that we wanted. Given that they didn't even offer us a different room, they even let us wait until their maintenance fix it. When it comes to cleanliness, you can see some stain in the wall and other stuff. Service is fine. But this is not the type of hotel you wanted to go back to.
Stayed 1 night in Mar 2020