personal possession thrown away after checkout
Posted 16-Jun-2017 on Hotels
left toothbrush and toothpaste after checkout, went back to hotel, told that house keeping would have thrown it away, very unhelpful reception staff, had to insist that they check lost property list, then had to insist to check the room. Very negative experience, received no apology at all from the staff member, but yes they were quite correct, housekeeping had just thrown them away. The lack of apology and even the lack of understanding that this was my property ... inexcusable. A shame, really, I had a reasonable stay overall.