Ratings based on 11 verified reviews

4.1 out of 5
100% of guests recommend
3.9 Room cleanliness
4.5 Service & staff
3.2 Room comfort
3.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 16 Feb 2020 on Hotels
Overall the hotel is a good choice for a trip given its location. The rooms are comfortable, just a couple of minor issues leaking health faucet in the loo and the mention of a round the clock menu when te restaurant shuts at 1030 pm
Comment from Hotel Management
18 Feb 2020 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for choosing our property. We sincerely appreciate for sharing your valuable time and writing such a delightful review. Thank you for your wonderful words of encouragement. Once again we thank you for your support and look forward to your visit.
1 out of 5
by a verified traveller

Posted 31 Dec 2019
No wifi in room, TV was broken and staff were disinterested in finding a solution.
Comment from Hotel Management
4 Jan 2020 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for sharing your feedback. Kindly accept our sincere apologies for the inconvenience you have experienced. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept our sincere apologies, we would like to regain your trust and we hope you will allow us an opportunity to host you best.
3 out of 5
by a verified traveller from London

Posted 1 Dec 2019
This hotel has lovely friendly staff. The room was a good size. The hotel seems to be under redecoration and this may have affected our experience, but the floor of the room in particular, had clearly not been cleaned for a while as it was extremely dusty. The shower was excellent and the hot water was plentiful. The room faces a busy street and there was no sound-proofing. The noise was the same whether the window was open or shut. Despite my reservations the hotel still offered reasonable value for money.
Comment from Hotel Management
1 Dec 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for sharing your feedback.
3 out of 5
by a verified traveller

Posted 20 Nov 2019 on Hotels
Location of the property is good. Very close to all. Washroom smells. The toilet location is so weird. When you sit your legs does not touch the floor. You feel like comet going to break and fall down. I travel a lot but I never seen one. I should have taken a picture. Made a mistake. The bed covers are not clean. It was itchy all over the body. Floor is dirty and the carpet inside the room. In front of the elevator there was 5 beds were lying down. Not able to access our floor.
Comment from Hotel Management
21 Nov 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for sharing your feedback. Kindly accept our sincere apologies for the inconvenience you have experienced. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept our sincere apologies, we would like to regain your trust and we hope you will allow us an opportunity to host you best
5 out of 5
by a verified traveller

Good hotel to stay

Posted 8 Oct 2019 on Hotels
The hotel is very convenient as it just 100 or 200 meters from railway station platform. Not much of train noise but on the day of stay due to ayudhapooja music started blaring from 5 am - hotel staff courteous and good - nice and clean rooms - would recommend for family
Comment from Hotel Management
17 Oct 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! We sincerely appreciate for sharing your valuable time and writing such a delightful review. Thank you for your wonderful words of encouragement. Your encouraging words mean a lot to us and we will share the same with our team. Once again we thank you for your support and look forward to your visit.
5 out of 5
by a verified traveller

Posted 28 Sep 2019
Spacious and modern rooms, right at the middle of the city and closest to Meenaakshi Amman’s temple. enjoyed our stay.
Comment from Hotel Management
30 Sep 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for your valuable feedback
5 out of 5
by a verified traveller

Posted 24 Jul 2019
A nice hotel that is conveniently located with helpful and accommodating staff.
Comment from Hotel Management
25 Jul 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! We sincerely appreciate for sharing your valuable time and writing such a delightful review. Thank you for your wonderful words of encouragement. Your encouraging words mean a lot to us and we will share the same with our team. Once again we thank you for your support and look forward to your visit.
5 out of 5
by a verified traveller

Posted 22 Jul 2019
A wonderful hotel with extremely helpful and accommodating staff. They made the stay great!
Comment from Hotel Management
25 Jul 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! We sincerely appreciate for sharing your valuable time and writing such a delightful review. Thank you for your wonderful words of encouragement. Your encouraging words mean a lot to us and we will share the same with our team. Once again we thank you for your support and look forward to your visit.
3 out of 5
by a verified traveller

깨끗하지않아요

Posted 13 Dec 2019 on Hotels
엄청 깨끗하지는 않아요
Comment from Hotel Management
17 Dec 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for sharing your feedback. Kindly accept our sincere apologies for the inconvenience you have experienced. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept our sincere apologies, we would like to regain your trust and we hope you will allow us an opportunity to host you best
5 out of 5
by a verified traveller

Posted 29 Sep 2019
立地も良く、綺麗なホテルでした。
Comment from Hotel Management
3 Oct 2019 by Saravanan K, Hotel Management
Dear Guest, Greetings from Cosmopolitan Hotels, Madurai!!! Thanks for your valuable feedback