Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from milano

Posizione strategica....

Posted 25-Aug-2016
Ci siamo trovati molto bene. Bella posizione. Buona colazione...
4out of 5
by A verified traveller from salerno

posizione strategica per visita città

Posted 24-Aug-2016
Pros: La posizione
l'albergo che abbiamo scelto per il nostro soggiorno non ha deluso le nostre aspettative: posizione centralissima ( 10 minuti a piedi per il Palazzo Reale e sempre a piedi sono raggiungibili i musei come El Prado), vicinissima la fermata della metro . Enorme mall per lo shopping a pochi passi. L'hotel è confortevole e il personale molto disponibile.
4out of 5
by A verified traveller from Australia

Nice hotel, walking distance to all sites.

Posted 24-Aug-2016
Pros: The rooms are very spacious.
Cons: The stairs in the front entrance, with heavy bags are very hard to lift up and down.
Location: The location is the Main Street, one way you have plaza esplana and the other way you have all the major shops and theatre.
Nice location, walking distance to interesting attractions, great shopping.
4out of 5
by A verified traveller from New York, NY

Hotel in Heart of Madrid

Posted 22-Aug-2016
Pros: location is great
Cons: There are multiple TRYP hotels on the Gran Via, making it hard to find the specific hotel you booked. Be sure to have the exact address.
Location: lots of restaurants, broadway, bars, short walk from historic buildings
The hotel is just a quick walk from a Metro station and situates guest near lots of dining and entertainment. The staff was very helpful, especially during a late check in which was appreciated after a long day of travel. It's a great value hotel!
4out of 5
by A verified traveller

AC didn't work but eventually switched

Posted 21-Aug-2016
The AC didn't work in my room. It was unbearable heat in the summer. We complained to the front desk over four times. They sent maintenance to fix it but they couldn't fix it. Eventually for our last night we were able to change rooms to one with functioning AC. It's a nice hotel otherwise.
2out of 5
by A verified traveller from mexico

Bien ubicado

Posted 20-Aug-2016
El hotel está muy bien ubicado, a metros del metro, de la plaza españa, sobre la gran via. PERO AUNQUE LAS HABITACIONES SON GRANDES, EN LAS 13 NOCHES QUE ESTUVE AHI NO HACEN BIEN EL CUARTO, EN LA TERRAZA QUE HABIA, HABIA CIGARRILLOS TIRADOS DESDE ANTES QUE YO USARA EL CUARTO, SALIMOS DE AHI Y AHI SEGUIAN. Falta un buen supervisor para las camareras que cheque que hagan su trabajo, el refrigerador tenia un olor que tuve que comprar algo especial para desodorizarlo. La habitación muy bien. El tamaño del cuarto 1011 super grande, muy bien, el baño y todo, lastima que las recamareras no le hechen ganas. En la recepción todo muy bien, el desayuno bien, la señorita amable y muy activa. Solo seria corregir esa limpieza, por ese motivo no lo recomiendo porque uno espera tener una estancia agradable.
5out of 5
by A verified traveller from England

Posted 15-Aug-2016
There's no kettle in the room to make coffee. It would be nice to be able to make a cups in the room.
3out of 5
by A verified traveller

Hotel bien ubicado

Posted 10-Aug-2016
Su ubicación muy buena, cerca de sitios de interés y del metro y el desayuno, abundante y variado son los aspectos positivos; los negativos tienen que ver con las instalaciones, el aire acondicionado no funciona bien, el baño necesita ser renovado y las camas algo duras.
4out of 5
by A verified traveller

Modern and great location

Posted 06-Aug-2016
Nice hotel staying in a great location walking distance.
4out of 5
by A verified traveller

great location/clean room/great breakfast

Posted 06-Aug-2016
excelent location, friendly staff and great breakfast