Ratings based on 652 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Asuncion, Paraguay

Tiene una ubicacion inmejorable.

Posted 17-Oct-2016
Pros: Me gustaron tanto la ubicacion, la facilidad de acceso y comodidad de las instalaciones.
Cons: Como el acceso hace por medio de escaleras, seria aconsejable inatalar una rampa en un costado para levantar las maletas. Actualmente es incomodo.
Location: Cercano a palacios, jardines, templos, plazas, mercados, teatros, cines, y muchos y buenos lugares para comer.
La ubicacion del hotel, cerca de sitios iconicos, me facilito el disfrute de mi estadia al maximo.
3out of 5
by A verified traveller

Posted 16-Oct-2016
Muy BIEN ubicado, lobby muy pequeño la habitación muy cómoda cerca del palacio Real y sobre la gran vía a pocos metros de una parada de metro.
4out of 5
by A verified traveller

Good location

Posted 11-Oct-2016
Nice Hotel. Good rate and good location. The hotel facilitéis and room amenities are not too many but enough
3out of 5
by A verified traveller from UK

Central location

Posted 05-Oct-2016
Location: Very central, right next to the metro station. Lots of restaurants and cafes right next to hotel. Within walking distance of many tourist attractions.
The room was large and the double bed was huge. Air conditioning was effective but quite noisy. We were on the 9th floor so although there was some noise from the street it wasn't too disturbing and actually the air con drowned most of it out anyway. The room initially was clean but I got the impression that the daily cleaners just re-made the bed and hung the towels back up rather than cleaning the floor for example.
1out of 5
by A verified traveller from Israel

Only a good location, maybe a 3 stars

Posted 27-Sep-2016
I stayed there with the family for 2 days. I travel a lot and sadly this was a bad choice. Pros location location location. I have to say my kids also lived their bunk bed. Cons 1. Very old. The bathroom amenities were in very bad condition. 2. Very noisy. We slept on the 7th floor and we heard sirens all night. 3. Staff was very ineffecian and sadly very Un helpful. (we had to sterilize the bottles for the baby in a microwave and they were very unhappy every time we ask for this, twice a day) 4. The hotel is connected to another 3 stars of the chain an so all the amenities are shared. 5. We are traveling for long time so we had 4 big luggage, stroller, multiple small bags etc. THERE IS NO Ramp to go up the stairs to the reception. THERE ISN'T A BELL BOY not even a cart to take the luggage to the room. We ask for help, NO ONE MOVED A FINGER all in all, very disappointing
2out of 5
by A verified traveller from PR

Too noise hotel

Posted 26-Sep-2016
We just stay one night and could not sleep because of the noise from the street. The walls was dirty and the floor make noise when you walk.
2out of 5
by A verified traveller from Pm

El hotel es muy viejo

Posted 22-Sep-2016
Esta tan viejo y deteriorado, los sillones , pareces y suelos ,sucios. Es urgente su rehabilitación. La recepción amable, pero aunque la reserva estaba bien hecha, ellos ellos no la encontraban, ya que alguien en el proceso de reserva cambio mis apellidos de lugar. Finalmente se resolvió
5out of 5
by A verified traveller from Seattle

Nice hotel in a great location

Posted 20-Sep-2016
Pros: Staff, room size and amenities
Cons: Bed could be more comfortable
Location: Grand Via, Plaza del Solar, Plaza Mayor, El Prado
It is just next to the Plaza de Espana metro stop and in the middle of everything. It took a few tries to find initially bso keep your eyes open. Nice front staff, very helpful and accomodating. WiFi works but is a bit slow. Room is a good size with nice bathroom facilities. Ask for a higher room as the street can get noisy. We did not take the breakfast option as there are tons of breakfast and food options all around. We barely used the metro as everything is in walking distance except the airport. Great stay in a beautiful city!
5out of 5
by A verified traveller from Miramar.FL

Nice well located Hotel

Posted 13-Sep-2016
Pros: location, staff and cleanliness.
Cons: n/a
Location: Teatro, Opera,Metro, Monuments,Shopping,Eating etc
Very nice well located hotel!!! Really close to take the metro, restaurants, shopping stores etc.. Modern clean looking, nice spacious rooms, nice bathrooms, super clean. my only concern, The Air Conditioner wasn't working properly, even reported to the main desk and they send some one who said is nothing wrong is working fine... I had to open the balcony and the Madrid Summer weather 83-86 degrees was more pleasant that our Room.... Overall great hotel.
4out of 5
by A verified traveller from Amsterdam

Prima hotel, aanrader

Posted 13-Sep-2016
Pros: ligging is uitstekend, zeer centraal.
Cons: De airco
Ligging uitstekend, letterlijk 50 meter van de metro uitgang Plaza España. Personeel is vriendelijk en spreekt goed engels maar heeft het af en toe te druk, waardoor lange wachttijden. Wij kregen eerst een doorgerookte kamer op de 3e verdieping maar toen we daarom vroegen direct een andere (niet-roken) kamer op de 11e. Airco in onze kamer (1111, 11e verdieping, gran via zicht) heel lawaaiig en kon de warmte niet aan, echt koel werd het niet (september, 36 graden). Met open ramen slapen is geen optie ivm verkeersdrukte.