Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 18-Jul-2016
Pros: The staff of front desk. Thank You.
Cons: The cafeteria Waitress.
Location: For one night I can not describe anythings, maybe next time. Thank You.
For one Night, my wife and I, were satisfied. Thank You.
5out of 5
by A verified traveller

Very comforatable

Posted 05-May-2016
Pros: Courteous staff
Cons: Nothing
Location: We visited NYC
Very quiet... and I have nothing else to add but it was a wonderful experience
5out of 5

My weekend getaway

Posted 26-Apr-2016 on Hotels
My stay was nice, the staff was very helpful and friendly.
4out of 5
by FAN from CN

Posted 26-Apr-2016 on Hotels
2out of 5
by A verified traveller from New York

Sheraton to the rescue...... or so I thought.

Posted 24-Apr-2016
Location: There is nothing to do nearby.
The hotel itself was nice and the staff that checked me in was nice. The woman who I spoke to in the morning when I was checking out was curt. The hotel is right on the LIE service road and the rooms are anything but sound proof. You an hear EVERY truck on the expressway all hours of the night. Then, at 12:30 AM, someone decided they wanted to have a little "party" outside of the hotel entrance. The music was blasting and they were screaming. If I heard that in my room on the 2nd floor, then they DEFINITELY heard it outside of the main entrance, because I was right above them. It went on for over half an hour before it finally stopped. When I booked the hotel, it said it came with breakfast. So, I go downstairs in the morning to get breakfast and the woman in the "cafe" stops me and asks me for my room number. She says "oh you're not on my list", breakfast is not free. So, she double checks with the front desk and the woman rudely tells me, because I booked through Expedia, breakfast is not included...... I paid $260 for ONE night through Expedia, and breakfast was not included??!! Seriously?! For that kind of money for one night, for an average hotel on the expressway, more than just breakfast should be included. So, needless to say, it was no where NEAR worth that kind of money and I would NEVER recommend this hotel to anyone, even in a pinch like I was, nor would I stay there again.
5out of 5
by A verified traveller from Ohio

Wish it had an indoor pool, otherwise just perfect

Posted 21-Apr-2016
Clean, modern, schiek, conveniently located near the highway. I have only positive things to say about the place, I'd recommend it to anyone traveling to NY for pleasure. Wish it had an indoor pool, otherwise perfect. I did not have a chance to check out business facilities as I did not have a need this time around...
3out of 5
by A verified traveller

smelly smoker room

Posted 20-Apr-2016
Stated the hotel was smoke free , but was put in a smoking room . The smell was impossible to get out of room .
3out of 5
by A verified traveller from Brooklyn, NY

Was okay for what it was..,

Posted 19-Apr-2016
I stayed here this past weekend. Tv not working; called front desk but never had anyone come to resolve the issue. Gave up and went to sleep. Wifi speed near ground halt. For the offerings, believe the price was too much. No breakfast, coffee in the room severely rationed and one bottle of water between two people. Won't be staying again.
4out of 5
by A verified traveller

Amazing Staff

Posted 17-Apr-2016
I had a wonderful stay. The staff was amazing. Everyone was so sweet and helpful.
2out of 5
by BILJANA from Charlotte

Handicap room

Posted 09-Apr-2016 on Hotels
They put me in a handicap room, maybe it's because I'm 7 months pregnant. Don't know why, I gave them my gold status SPG card. The bed was awful!!! I can only sleep on one side because the other sunk in so bad. The bed was very lumpy and needs to be replaced. Other than that, the room was nice.