Ratings based on 2,823 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Melbourne, Australia

Hotel fairly close to shops and attractions.

Posted 03-Aug-2016
Pros: Grand foyer and staircase.
Cons: Our room needed a facelift.
Location: Park over the road, pub and restaurants close by. Main shopping hubs and attractions within walking distance.
The hotel would have been grand in its day and it appears works are underway to restore some of the grandeur. Our room was small and dated, the basin in the bathroom had a crack in it and the curtain material seemed to be of cheap quality. The free internet would not connect whilst I was in the room, I had to step out into the hallway to connect. Once I connected I could come back into the room although the signal became very weak. The room safe was unable to be reset on arrival, although that was rectified by maintenance on request.
3out of 5
by Ingrid

Dårlig hoteloplevelse

Posted 29-Jul-2016 on Hotels
Det blev et meget uacceptabelt ophold. Vi havde booket to værelser for flere måneder siden, da vi ofte har brugt hotel Russel. Da vi ankom, fik vi oplyst, at vi næste nat skulle flyttes til et andet hotel tilsvarende en række andre gæster. Det andet hotel lå i nabolaget men var med meget mindre værelser og ikke samme høje standard som Russel hotel. Vi fik forskellige tynde forklaringer fra personalet på hotellet, men disse viste sig ikke at være den rigtige forklaring. Denne flyting til et andet hotel passede os meget dårligt, og vi måtte ændre en del af vores planer. Den eneste økonomiske kompensaton vi fik, var een gratis morgenmad. Alvorlige ting gik galt på hotel Russsel. Telefonen virkede ikke på det ene værelse. Og midt om natten kl. 2 blev den ene os vækket af en brandalarm og måtte sammen med en mængde andre gæster forlade hotellet hurtigt. Det viste sig at være falsk alarm. Den anden af os var derimod ikke blevet vækket af en alarm, og han var formentlig indebrændt, hvis der rent faktisk havde været en større brand i hotellet. Dette ophold på Russel hotel har været den dårligste hoteloplevelse i vores liv.
2out of 5
by James from Nyack

Not the best experience.

Posted 19-Jul-2016 on Hotels
Did not turn out well as I had booked a five day stay. Upon check in I was told the hotel was closing for renovations and I would have to move to another hotel in two days. It became worse as I had booked a suite which I was told I would also have upon my transfer. When I arrived at the new hotel I was given a King size bed, no suite available. Plus I had to check out of the Russell in the morning and when I arrived at the new hotel the room would not be available till the afternoon. As I was on business this made for a real mess with clothing, changing and working out the new space. When I asked why I was not told at the tme of my booking about this move the staff they only knew about it two weeks previously. Bad example of a bait and switch.
3out of 5
for Everyone
by A verified traveller from 大阪


Posted 17-Jul-2016
Pros: 古い外観。歴史を感じるお城みたいな建物です。
Cons: 古い建物によくあることですが、このホテルも例にもれず、水回りに問題があります。 水圧が弱いので洗面所や近くの他の客室で水を使っていると、 シャワーの水側が急に弱くなり熱湯シャワーになります。 お湯はシステムが新しいのでそこそこ充分な湯量が出てきます。 ただし熱いです。やけどします。
Location: 英国の歴史を感じる伝統的ホテルです。 すぐ近くに大英博物館があり、博物館好きにはおすすめです。
現在ホテルの外観および客室のリニューアル工事中でした。 そのため工事の音がしたりエレベーターから客室が遠かったりします。 工事が終わるまで少し待った方がよいかと思われます。 工事で改善されるかどうか分かりませんが、水圧が低いです。 お湯(熱湯レベル)は十分でます。 しかし水が何かの都合ですぐでなくなります。 要注意です。 シャワーを浴びていると急に熱湯になりました。 現在工事中のため建物全体がネットで覆われているので、歴史好きには少し残念かもしれません。
4out of 5
for Everyone
by A verified traveller from PA

Wonderful Location for Great Old Hotel

Posted 16-Jul-2016
Pros: The location close to the British Museum with a tube station at hand going directly to Heathrow. The staff, with 1 exception, were very helpful
Cons: Shower door closure not water-tight. Quicker fix on the AC.
Location: British Museum. Starbucks 2 blocks away. Easy access to tube. Short walk to New Oxford and High Holborn Streets.
We have stayed several times at this lovely older hotel. Currently it is having a massive refurbishing of the 1880's exterior, which means some of the rooms are closed off. We were here for 4 week-nights. Our room was very comfortable and nicely appointed. The AC was not working, but the staff provided a satisfactory fan. Maid service was excellent. The shower door leaked the first morning; we were careful to turn the shower head to the side thereafter. Space for clothing was adequate. Desk staff were always cheerful and helpful. The Concierge on our first couple of days (an older man whom we recognized from previous stays) was also available and helpful. We had some difficulty with arranging to get someone to print out our boarding passes the last day, as we were going to be out of the hotel until after 11 p.m. We have never had a problem with this procedure in previous years, The Concierge on duty that day appeared unable to understand what it was that we wanted him to do. He seemed to want us to get the passes at a remote location and email them to him for printing. The desk staff were similarly unable to help. However, Guest Relations Representative Supna came to the rescue. She agreed to attempt the boarding pass/seat selection process and to leave the results in our room. We were delighted to find our boarding passes safely in our room when we returned late that evening. Many thanks to Supna for grasping the problem and dealing with it
1out of 5
by A verified traveller


Posted 16-Jul-2016 on Hotels
Terrible stay. Hotel badly needs refurbishment but I did not want to be in middle of the work! Too expensive for a non too clean room, cracked tiles in bathroom, worn linen etc
4out of 5
for Everyone
by A verified traveller from Australia

Great location and welcoming staff

Posted 15-Jul-2016
Pros: We loved the welcoming and helpful staff.
Cons: The hotel offers breakfast as an extra, but it's rather an expensive addition to your bill here. There are lots of good places to eat nearby.
We stayed at Hotel Russell for a few days before flying home after five weeks travelling in Europe. The hotel was under renovation and perhaps wasn't looking its usual grand best. The staff were very welcoming and helpful though and the location is hard to beat. You can choose to relax in the park across the road, join the crowds at the British Museum or walk just around the corner to the Underground.
2out of 5
by Francois from Paris

Posted 13-Jul-2016 on Hotels
Hôtel très bien placé. Malheureusement toujours en travaux. Les chambres refaites ont le charme d'un motel d'autoroute. Quel dommage quand on a connu le Russell au charme victorien!
4out of 5
by KUNIKO from kanagawa,Japan


Posted 12-Jul-2016 on Hotels
5out of 5
by Tina from Hull


Posted 11-Jul-2016 on Hotels
Was amazing - thanks ever so much for the kind attention to detail you gave us on our honeymoon - you went above and beyond