Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from south africa

Very well located for shows, theaters etc

Posted 14-Sep-2016
Excellent stay and we'll located fir what we needed to do in London. A bit pricey compared to others where we have stated with similar conditions.
4out of 5
by A verified traveller from jamaica

Great location to everything

Posted 06-Sep-2016
Pros: Staff and location
Cons: Put in sound proof Windows,
Location: Theatre, convent gardens has entertainment, food and shopping. On off bus right there., regent street for affordable shopping as opposed to high end.
Location of this hotel is great. Chinatown, leister square, convent garden, soho, regent street .....shopping, eating and theatre. Rooms were good, alittle small but that is to expected in London. had all the amenities, coffee, tea, iron but the best thing was a complimentary phone to use. No cost for calls and data. Gym was good, they had a spa but I didn't use them. Staff were great, we stayed twice in one week and everyone knew us and did everything to make our stay comfortable. Food and beverage is no existant. Had a little Japanese restaurant but the air con didn't work and breakfast was expensive. They had a lounge downstairs but didn't open until 5 pm. Ask for rooms to the back, street noise is pretty bad.
5out of 5
by A verified traveller from vancouver

Central location

Posted 01-Sep-2016
Great central location. Staff were friendly and helpful! Room was very clean as well.
5out of 5
by A verified traveller

Posted 15-Aug-2016
Great service and very nice location. Rooms a little bit small but with everything you may need.
4out of 5
by A verified traveller from New York

Nice hotel, excellent location, wonderful staff

Posted 08-Aug-2016
Great location in the heart of everything! Entertainment, food, transportation options just steps away. Staff is incredible, friendly, helpful and responsive. Great amenities, room is super comfortable and handy phone is a great.
2out of 5
by A verified traveller from York

Tiny room, convenient location,nice coffee machine

Posted 27-Jul-2016
Pros: Staff, coffee machine in the room and location being walking distance from everything we wanted to see.
Cons: Price Room sound-proofing
Location: China town Shopping Shows
We were shocked at how small our room was especially for the price, which was extortionate. There was barely any room on either side of the double bed and the bathroom was extremely small. There is a lot of road noise through the night and we found it difficult to sleep due to this and the size of the bed as we are used to a King size. The positive aspects were the staff who were very accommodating, the convenient location, the Nespresso coffee machine (though we were only given four pods, two of which were decaff and one of the full-caff pods didn't work), mini bar, room safe and Elemis toiletries in the bathroom. I wouldn't say here again unless the rooms were at least half the price.
5out of 5
by A verified traveller from Mexico

Best hotel of London

Posted 26-Jul-2016
Its amazing. I totally recommend it. They let you this cell-phone which was awesome because you have internet all time. The hotel is new and very comfortable. Very well located abd the staff is so friendly!! I loved it, I will stay here again for sure
5out of 5
by George from San Diego

San to London Theater

Posted 25-Jul-2016 on Hotels
Raluka, front desk mgr, was fantastic. Helpful, knowledgeable, professional. Great impression for hotel. Elevator very slow. Nice compact exercise room and downstairs spa. Location is simply the best for West End theater. Rooms all remodeled and very nice but not large. Perfect for active travelers who don't spend all day sitting in their room eating. Stayed here one year ago and it is much better. Will stay here again and again. Best value in London. Did I mention great front desk staff and great location?
4out of 5
by A verified traveller from Bad Mergentheim

super Lage

Posted 17-Jul-2016 on Ebookers
ruhiges Zimmer, komplette Ausstattung entspricht 4'''' Hotel, nah zum U-Bahn
4out of 5
by Hassan

This traveller left a rating score only Posted 16-Jul-2016 on Hotels