Ratings based on 514 Verified Reviews

3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 27-Feb-2017
Location: Everything is close by to this hotel. You can't get a better located hotel.
We arrived mid day and the staff were exceptional at welcoming us and accommodating my "special arrival request" in the room. Very friendly and engaging. The location is perfect and rooms were comfortable, clean and nicely appointed. I would have rated the facilities a 5 but we did have to change rooms due to a fuse shortage in our first room that wasn't able to be fixed. The second room was lovely and we received a bottle of prosecco and box of chocolates and lots of apologies for the inconvenience, which was very nice. Highly recommend this hotel!
5out of 5
Recommended
for Couples
by A verified traveller from UK

very kind helpful staff

Posted 21-Feb-2017
Pros: The quietness, the cosiness and the ABSOLUTELY FANTASTIC STAFF
Cons: Nothing could be improved it was beyond perfect.
Location: The Mousetrap is 5 minutes walk away, it's the longest running West End show.
This was a special visit I'd got for my son, I phoned ahead and told the staff and they were so kind and helpful. We had a bit of confusion over the payment which the staff were really efficient in helping me with. My son was greeted with a slice of birthday cake and happy birthday balloons and petals on his bed, it felt like the staff were going the extra mile to make sure the stay was special. There were other little touches too that made the stay extra special. We are so grateful to the staff for making the stay so amazing. The hotel itself is lovely - as soon as you step into reception it is as if you are in a different world compared to the noisy street outside, it is so plush and quiet and calm. The room also was lovely, well appointed, lovely coffee machine, and again, so quiet and peaceful, you could not hear anything from the street below. Although it is the most I've ever paid for a hotel room I felt it was worth every penny. I highly recommend it as a quiet calm hideaway in the centre of the west end. If you want to spoil yourself in London I think this would be the place.
4out of 5
Recommended
for Everyone
by A verified traveller from Cotswolds, UK

Pleasantly suprised

Posted 17-Feb-2017
Pros: The prosecco at check-in was a nice touch!
Location: Great location close to many shops, theatres restaurants and attractions
The location is excellent for Soho, and whilst the room was quite small it had everything one could possibly need, and we would stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller from インド

清潔で立地は良いが狭い

Posted 10-Feb-2017
サービスは過不足なく、博物館・美術館、ミュージカルシアター、ソーホーや中華街に近いなど立地が良く、宿代が高いロンドンでは値段対比で良いと思う。ただし、狭いので、二人で泊まるとスーツケースを二人同時に開けるのは厳しい。
4out of 5
Recommended
for Everyone
by A verified traveller from 日本

ロケーションは最高です!

Posted 25-Jan-2017
どこへいくにも全て徒歩20分圏内。ロケーション、ホテルのグレード、サービス、全ておすすめです。難点は、大きなスーツケースを広げるスペースがあまりなく、荷物整理は大変でした。
5out of 5
by A verified traveller

Great place for the West End

Posted 29-Nov-2016 on Hotels
Great welcome on arrival with very attentive staff. Beautiful room. Good value for the west end of London. Highly recommended
5out of 5
by A verified traveller

Outstanding hotel in every way

Posted 28-Nov-2016 on Hotels
Excellent hotel perfect location for restaurants shop and west end shows
4out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Nov-2016 on Hotels
4out of 5
by A verified traveller

Posted 19-Nov-2016 on Hotels
The room is small
5out of 5
Recommended
for Everyone
by A verified traveller

Small rooms, excellent location

Posted 13-Nov-2016
Pros: Comfort and location
Cons: Quite expensive and the rooms are small.
Location: Brilliant location, a short walk from Chinatown, Leicester Square, Piccadilly and Soho.
This is a very comfortable, clean and friendly hotel. It is pricy and the rooms are small, but the location is superb.