very kind helpful staff
This was a special visit I'd got for my son, I phoned ahead and told the staff and they were so kind and helpful. We had a bit of confusion over the payment which the staff were really efficient in helping me with. My son was greeted with a slice of birthday cake and happy birthday balloons and petals on his bed, it felt like the staff were going the extra mile to make sure the stay was special. There were other little touches too that made the stay extra special. We are so grateful to the staff for making the stay so amazing. The hotel itself is lovely - as soon as you step into reception it is as if you are in a different world compared to the noisy street outside, it is so plush and quiet and calm. The room also was lovely, well appointed, lovely coffee machine, and again, so quiet and peaceful, you could not hear anything from the street below. Although it is the most I've ever paid for a hotel room I felt it was worth every penny. I highly recommend it as a quiet calm hideaway in the centre of the west end. If you want to spoil yourself in London I think this would be the place.