I called 6 hours before I arrived to try to confirm, and was told that I had been moved from St. George Wharf to Palm Apartments, but was not able to obtain details. When I called 45 minutes ahead of my arrival to arrange for key pick-up at 7 pm, I was told that they had been trying to get a hold of me, although I had received no emails of their attempts, and was travelling from US, so cell phone number was not available. I was told that the St. George apartment that my family of four was to stay in had been ruined by the previous occupant and still being cleaned "from a party", so that I was being moved to a "better" site. I can't comment on whether the apartment was better--it still had two bedrooms and one bathroom, but from my experience this trip, I advise travelers to think of using the Flexiflat sites like camping. Bring your own dishcloth, dishwasher detergent, Tide pods for laundry, Aeropress or comparable coffee maker, Kleenex, paper towels, kitchen towel. What was available was hand-washing dish detergent, one small round soap (for the bathroom), and a 2 oz shampoo and conditioner and bath towels. The apartment itself was fine and functional, in terms of working appliances, bed linens, working windows/doors. But, scorched pans, dirty silverware, scummy coffee cups--all my cooking required pre-cleaning. A hot week in London and no A/C, but our unit had a balcony that was connected to two rooms, so a cross-breeze made evenings comfortable enough. The location was farther from the Vauxhall tube station than St. George Wharf--a 12 minute walk. It was about 15 minute walk to Westminster Bridge on the southern end of South Bank (London Eye, etc.) district. The staff member who provided directions and met us with the key was polite and on-time.