Ratings based on 2,261 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from US

Just ok for a Heathrow layover stay

Posted 20-Oct-2016
Very crowded hotel mostly for flight crew and conventions. As was a short overnight layover I booked for convenience to airport and a restaurant for dinner. The hotel is so crowded that it was a 20 min line to check in and the restaurant was fully booked. The breakfast was also packed and hard to get a table so seems the facilities and staff can't quite keep up with the number of guests. Rooms were spacious and clean.
3out of 5
by A verified traveller from Myrtle Beach, SC

Proximity to Heathrow is the Attraction

Posted 19-Oct-2016
Pros: Close to Heathrow, 24 hour services.
Cons: Booked through Expedia and was given a room in the most rundown section of the hotel. I may have done better to book directly.
Got in late and left early for the airport. Room was ok, in the most rundown section of the hotel. 24 hour services meant we could grab a quick drink before bed and a full breakfast from a so-so buffet before heading to the airport. Shuttle service was right on time.
4out of 5
by A verified traveller

Posted 18-Oct-2016
This very large hotel is close to the Heathrow airport and it has many amenities. The room was comfortable. The pool and the hot tub were enjoyable after a day exploring London. The front desk staff were helpful and were able to give us the twin bed room that we requested through Expedia. The only issue we had was in their dining room. We waited 30 minutes for our food to arrive and then we needed to send it back as the food was barely warm. In the morning we were able to get the hoppa bus to Terminal 5 just outside of the front doors. We probably would stay here again before an early flight.
4out of 5
by A verified traveller from NB Canada

So convenient for Heathrow

Posted 17-Oct-2016
Pros: The convenience, being so close to terminal 2
Cons: Breakfast was expensive. The sink didn't drain very well
Bed was very comfy. Also relatively quiet for a hotel so close to the airport. Didn't hear the planes.
1out of 5
by A verified traveller from Canada

Did not have the room we ordered.

Posted 16-Oct-2016
Pros: Leaving.
Cons: I'm sure there was some better room we could have been upgraded to, if I had decided to make a stink about it. I have better things to do.
We had booked a Family room with two queen beds. Upon checking in, we were informed none were available, and offered an 'upgrade' to a room with two singles. Aside from the insult of expecting us to believe that was an upgrade, I expect to receive the room I've already paid for.
Comment from Hotel Management
20-Oct-2016 by Customer Care, Hotel Management
Dear Mike, Thank you for your review. We regret to hear you did not receive the room you were expecting and that you were disappointed with your check in experience. We attempt to fulfill each of our guest’s requests to the best of our ability and are sorry that did not happen on this occasion. We value your feedback and will use it to improve our guest experience.
4out of 5
by A verified traveller from Sydney, Australia

Convenient for airport, comfortable room

Posted 15-Oct-2016
After selecting this hotel from the many airport hotels I was happy and would return. It was well located close to the airport. I took a taxi on the morning of my flight which costs £12 but there is a regular shuttle bus for £4.50. My room was comfortable and clean and check in was easy with helpful staff . I can't review the restaurant as I ate in my room .... Fairly ordinary burger. And standard sort of hotel continental breakfast, but it was all I wanted. I can reccomend this hotel as a well located comfortable airport hotel.
4out of 5
by A verified traveller from US

Close to Heathrow

Posted 12-Oct-2016
Great place to stay for an early flight out of Heathrow. Nice Bar
3out of 5
by A verified traveller

one one overnight and so not much to tell

Posted 12-Oct-2016
Location: I did not stay long enough. A restaurant was on site.
It was very nice for an overnight hotel and very close to the airport.
4out of 5
by A verified traveller from Toronto

Flight layover

Posted 05-Oct-2016
Pros: The hotel was very close to the airport for our layover. Easy to use Hotel Hoppa in the morning to get to our terminal for departure.
Cons: No toiletries. We had no bags and needed some things for overnight.
Location: Gas station to buy toiletries. Airport is close by and you could go to the Underground to get around and into London.
3out of 5
by A verified traveller from Antioch, CA

Close to Heathrow Terminals 1,2 and 3

Posted 04-Oct-2016
Generally good with two exceptions. 1) We waited 25 mins to be served in the restaurant. When we finally were the food was excellent. 2) The room was only supplied for one person despite two people checking in.