Did not have the room we ordered.
We had booked a Family room with two queen beds. Upon checking in, we were informed none were available, and offered an 'upgrade' to a room with two singles. Aside from the insult of expecting us to believe that was an upgrade, I expect to receive the room I've already paid for.
Comment from Hotel Management
20-Oct-2016 by Customer Care, Hotel Management
Thank you for your review. We regret to hear you did not receive the room you were expecting and that you were disappointed with your check in experience. We attempt to fulfill each of our guest’s requests to the best of our ability and are sorry that did not happen on this occasion. We value your feedback and will use it to improve our guest experience.