Adequate airport hotel with dreadful restaurant.
I pretty much booked in, ate, slept and left, so my low rating of Hotel facilities is based on my experience of the restaurant. I booked in for one night. After lugging my luggage up to the fifth floor with no offer of porter service, I found that the room was clean and adequate, though the amount of grey walls made the smallish room feel a bit cell-like. After a difficult day that had resulted in a missed flight, I was very hungry and decided to treat myself to a "Beef Wellington" in the rather garishly lit restaurant. Basically Beef Wellington is a fillet steak wrapped in puff pastry. What I recieved was a slop of what looked like dog food enveloped in lardy pastry with as much "puff" as a greasy paving stone. At over £17 it was a total rip-off and I would have been happier if I had been offered a Ginster's Pie at a fair price. An average dessert and a pint of lager (perhaps two - I can't recall exactly) brought the bill to over £33 for one person. I don't expect Gourmet food at an airport hotel, but I expect edible food at fair prices.
Comment from Hotel Management
15-Aug-2016 by Customer Care, Hotel Management
We appreciate your feedback regarding your restaurant experience. We regret to hear your dining experience did not meet your expectations. We have shared your comments and concerns with the Manager of the Food and Beverage department so the situation may be addressed to ensure that outstanding service and presentation is delivered to all our guests. We hope for another opportunity to exceed your expectations.