Ratings based on 2,234 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Close to airport. Clean but somewhat small room.

Posted 28-Sep-2016
Pros: CLose tonairport
Cons: Staff attitude esp. In dining room for dinner.
Staff in dining room at nite was rather rude and unfriendly. Breakfast staff were great and very helpful and friendly.
5out of 5
by A verified traveller from NB

Nice clean hotel near airport

Posted 27-Sep-2016
Easy in, Quiet room Easy out Staff helpful Hoppa ticket machine sulked
5out of 5
by A verified traveller from London

Very comfortable and clean. The staff were superb

Posted 27-Sep-2016
Pros: It is easy to get to and the staff are always smiling.
Cons: Nothing. I am happy as it is.
Location: I do not know. We came and we left.
Very easy to get to and the room was nice and quiet.its cleanliness and helpful staff.
5out of 5
by A verified traveller from Newfoundland

Great hotel next to Heathrow

Posted 22-Sep-2016
Booked this hotel for airport convenience.Excellet location,hotel staff went above and beyond.Rooms were clean and 'North American'size. Taxi arrived within a couple of minutes after calling.I checked out of the hotel at 11:05; I was through airport security at 11:25.
2out of 5
by A verified traveller from UK

Convenient for Heathrow but nothing else

Posted 22-Sep-2016
Check in slow and the fact I was simply ignored was a bad start. Tiny room - arms spread I couldn't quite touch opposite walls either side of a standard double bed. One small pillow each. no food, one bottle of water, no toiletries (this is a Radisson and supposedly four star), one of the multi-purpose soap dispensers was empty. hot water temperature varied. There was an iron but it was not possible to get it hit enough to actually iron a shirt. Mentioned all this Reception and they simply shrugged their collective shoulders. Went to the restaurant at 8.30 and was told that there would be a half hour wait because despite the fact the place was half empty they couldn't keep up with the demand. (I went across the road to a place called Il Basilico. Big mistake. Better to have waited.) The one saving grace was a young lady in reception called Valerie who was the only one to take ownership of a problem. thats how you do it. Certainly the duty manageress could learn a thing or two about that. Then to pay almost £200 for bed and breakfast is a disgrace. But I think the biggest disappointment for a General Manager is the lack of care and concern. The Radisson brand needs to protect itself from this kind of ineptitude.
Comment from Hotel Management
27-Sep-2016 by Customer Care, Hotel Management
Dear Martin, Thank you for your review. We regret to hear about your dissatisfying stay. We apologize you were disappointed with the size, condition, and amenities of your room, as well as the service you received from the reception and restaurant staff. We appreciate you bringing these matters to our attention and have shared your comments with hotel management to continually improve our guest experience.
5out of 5
by A verified traveller from UK

Very comfortable

Posted 12-Sep-2016
Pros: Very modern, big and comfortable.
Cons: Cheaper room service.
Location: Heathrow Airport
I stayed here for one night before a flight, the room was very modern and clean and the bed was really comfortable. It was exactly what I needed.
2out of 5
by A verified traveller from la,ca

customer service nonexistant

Posted 09-Sep-2016
Check in took 40 minutes after being instructed loudly to back away from the counter until it was our turn. Room wasn't ready until after 3-30. Bags were hidden by concierge who disappeared without giving us a ticket. When we came back to go to our room he was missing and the other staff refused to get our bags for 20 minutes.
Comment from Hotel Management
13-Sep-2016 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We apologize for the disappointing service you received from some of our staff. Our team works hard to make sure our guests are comfortable and receiving our best "Yes I Can!" service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future if you are in the area again.
5out of 5
by A verified traveller from cheshire

I love going to this hotel.

Posted 05-Sep-2016
Brilliant location and friendly staff only one small issue the food served room service was stale makes me think a 3rd party were involved in this not the hotel itself as everything else was top notch. See you next time
5out of 5
by A verified traveller

LO AMO

Posted 02-Sep-2016
Pros: me encanto el super trato con las personas, esta muy cerca del aeropuerto y el servicio de transporte genial
Cons: creo que horario nocturno estaria genial, por que un dia queria cenar en el hotel y cerraban a las 10 de la noche
Location: esta una restaurante italiano, hay dos mini super cercanos, muy cerca
me encanto el lugar esta muy tranquilo y como que esta dentro de una manzana asi se aisla de los ruidos, el lugar esta muy completo y esta tiene muchos cuartos pero la habitacion si esta muy grande, muy limpia, totalmente genial
4out of 5
by A verified traveller from Colorado

Great place and VERY convenient to the airport.

Posted 31-Aug-2016
Pros: Very convenient, breakfast very good.
Cons: Would be nice to have a free shuttle to the airport. I took a bus.
Location: Great location, I wasn't able to do anything since I had a tight schedule.
Room was small, clean and comfortable, I would recommend.