Ratings based on 2,580 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient for Heathrow

Posted 27-May-2017
Pros: Its convenience.
Cons: Evening check-in.
All OK except for slow check-in due to insufficient staff in the evening. Hence a queue of people who had arrived from long flights.
5 out of 5
Recommended
for Everyone
by A verified traveller from north east england

Pleasant stay

Posted 26-May-2017
Pros: A friendly greeting.
Cons: A spoon in the room rather than a stirring stick.
Location: Only stayed for access to the airport which was minutes away.
Staff were helpful and pleasant from entering the hotel to leaving it. All facilities that I required were included so I can only praise the service overall.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to Heathrow

Posted 25-May-2017
Check in was delayed as our room wasn't ready and we weren't prepared to pay an extra £35 for an upgrade. Bathroom was basic with few amenities but the bed was extremely comfortable. Since we were only there for one night, the room suited our purposes and it's proximity to the airport is great.
2 out of 5
by A verified traveller from NC

Close to airport

Posted 24-May-2017
Pros: Close to airport with a paid shuttle.
Cons: Service
Location: Near airport. No other attractions
Close to airport but very disorganized. Had given two different bookings the same room. Then gave one of the bookings a room where the bed not been made up and there was a hot cup of tea in the desk. After three tries second booking finally had a satisfactory room. Plan on plenty of time to use the restaurant. Service is very, very slow. Was surprised at conditions for a Radisson hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2017
Convenient and near the airport. Friendly staff and time wise only 15 minutes on the buss which goes back and forth
4 out of 5
Recommended
for Everyone
by A verified traveller from Nebraska

Great location, hotel but the restaurant staff...

Posted 23-May-2017
Location: Heathrow airport just a 5 minute bus ride from terminal 2,3,4
The Hotel staff was amazing, the restaurant staff could just go to a factory where they don't need to interact with people. They where some of the worst in all my two weeks abroad. :-( Having said that the front desk associates and bar staff were at the top of their game!! :-) I would recommend this hotel with cues on avoiding the dinning experience or get the room service because the wait staff suck.
2 out of 5
by A verified traveller from San Francisco, California.

Good basic room accommodation close to airport.

Posted 22-May-2017
Pros: Proximity to airport.
Cons: Food service in the bar is non-existent and food in the restaurant is simply awful and certainly not not worth the money.
Location: There is nothing particularly attractive about the location, except for a small restaurant adjacent to the Texaco gas station. Nothing to do nearby.
No real problems with the room except it involved some distance walking to reach. Checking-in proved to be a major hassle with a lengthy line and wait while a tour group was processed. Likewise, checking-out was difficult with only one person on duty to settle accounts and a line of people waiting, including myself. I ate dinner in the restaurant, a buffet meal which was just dreadful. Allegedly 3 courses, the first course being a bowl of mildly warm cauliflower soup - period. No other option. The dessert course was either a fresh fruit salad or a chocolate covered tasteless bun. The main course was a choice of pork in a mystery sauce, fish also in a questionable sauce, curried vegetables and basmati rice. No chicken dish, no meat other than pork, which many cannot eat for religious reasons. All in all, a truly pathetic meal.
Comment from Hotel Management
25-May-2017 by Customer Care, Hotel Management
Dear Roberta, Thank you for taking the time to submit a review. We're sorry to hear your restaurant experience was unsatisfactory and had limited options. Your feedback is important to us and will be reviewed by hotel management.
3 out of 5
Recommended
for Couples
by A verified traveller

Adequate

Posted 18-May-2017
Pros: Central
Cons: Biscuits with the tea and coffee
Location: Central to T 123
Why do I always get a Room miles and miles away from check in ?
4 out of 5
Recommended
for Everyone
by A verified traveller from dorset

Nice and close to the airport

Posted 17-May-2017
Pros: Close to the airport where we were heading.
Cons: A biscuit would of been nice with a cuppa in the room
Location: Didn't have time to go out and about
All was well but the shower leaked and flooded the floor. The food was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed my stay!

Posted 17-May-2017
Pros: Proximity to the airport and convenient shuttle access.
Cons: Nothing noted.
Location: I was only there overnight and did not leave the hotel.
Was given upgrade and found room spacious, clean and pleasant. I also enjoyed the food in the restaurant.