Convenient for Heathrow but nothing else
Check in slow and the fact I was simply ignored was a bad start. Tiny room - arms spread I couldn't quite touch opposite walls either side of a standard double bed. One small pillow each. no food, one bottle of water, no toiletries (this is a Radisson and supposedly four star), one of the multi-purpose soap dispensers was empty. hot water temperature varied. There was an iron but it was not possible to get it hit enough to actually iron a shirt. Mentioned all this Reception and they simply shrugged their collective shoulders. Went to the restaurant at 8.30 and was told that there would be a half hour wait because despite the fact the place was half empty they couldn't keep up with the demand. (I went across the road to a place called Il Basilico. Big mistake. Better to have waited.) The one saving grace was a young lady in reception called Valerie who was the only one to take ownership of a problem. thats how you do it. Certainly the duty manageress could learn a thing or two about that. Then to pay almost £200 for bed and breakfast is a disgrace. But I think the biggest disappointment for a General Manager is the lack of care and concern. The Radisson brand needs to protect itself from this kind of ineptitude.
Comment from Hotel Management
27-Sep-2016 by Customer Care, Hotel Management
Thank you for your review. We regret to hear about your dissatisfying stay. We apologize you were disappointed with the size, condition, and amenities of your room, as well as the service you received from the reception and restaurant staff. We appreciate you bringing these matters to our attention and have shared your comments with hotel management to continually improve our guest experience.