Ratings based on 2,194 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Close to airport

Posted 24-Aug-2016
Nice stay. Hotel had nice dining area. Although close to airport you will still need to take free bus shuttle and about a one block walk or you can take the airport hotels door-to-door shuttle for £5. Smaller rooms. Can checkin for flights at lobby computer.
5out of 5
by A verified traveller

Best beds and breakfasts!

Posted 19-Aug-2016
I am so missing my amazing, comfortable, and cozy bed at the Park Inn. We love to stop here on our way to France and Italy and shuttle seamlessly to the airport.
4out of 5
by A verified traveller from Redditch

Great location for Heathrow airport

Posted 19-Aug-2016
Hotel was nice. Very welcome. Swimming pool a bit disappointed with as the whole pool is only 3.5ft deep. The steam room/sauna was out of order and you have to be 16 to go in the hot tub. My son was disappointed with this also. Didn't 8se the restaurant but looked lovely and the bar was nice too. Expensive but it's London for you.
5out of 5
by A verified traveller from ontario

Great hotel by Heathrow Airport

Posted 18-Aug-2016
Pros: Everything was great. Much better than some .
Easy to get to... Great facilities.. Excellent dinner and buffet breakfast. Would definitely book again.
4out of 5
by A verified traveller from Arizona

Park Inn Hotel

Posted 13-Aug-2016
Pros: Proximity to the airport and easy transport.
Cons: Front desk help and the basically nonexistent concierge services.Bo
From the number 22 or 23 bus stop at London Terminal 5 you can take the hoppa bus to the hotel for 5 Euros if you pay on the bus. If you purchase beforehand cost is 4.5 Euros. Hotel was remodeled couple of years ago. Easy access to and from airport. Must know that you will be hearing the flight noise due to closeness to the airport. There is a computer in the lobby to print out your boarding pass. However, it was not working properly. Front desk would not help. Said to speak to concierge services which would be back in twenty minutes. Checked at concierge services four different times. No one ever there and front desk would not help.
4out of 5
by A verified traveller

Coach to and from airport a bit of a ripoff at £9

Posted 11-Aug-2016
Late check in, early leave for flight. Found price of coach to airport a little steep
1out of 5
by A verified traveller from Phuket

Adequate airport hotel with dreadful restaurant.

Posted 09-Aug-2016
Pros: Close proximity to Heathrow Airport.
Cons: The food in the restaurant
Location: It's close to the airport.
I pretty much booked in, ate, slept and left, so my low rating of Hotel facilities is based on my experience of the restaurant. I booked in for one night. After lugging my luggage up to the fifth floor with no offer of porter service, I found that the room was clean and adequate, though the amount of grey walls made the smallish room feel a bit cell-like. After a difficult day that had resulted in a missed flight, I was very hungry and decided to treat myself to a "Beef Wellington" in the rather garishly lit restaurant. Basically Beef Wellington is a fillet steak wrapped in puff pastry. What I recieved was a slop of what looked like dog food enveloped in lardy pastry with as much "puff" as a greasy paving stone. At over £17 it was a total rip-off and I would have been happier if I had been offered a Ginster's Pie at a fair price. An average dessert and a pint of lager (perhaps two - I can't recall exactly) brought the bill to over £33 for one person. I don't expect Gourmet food at an airport hotel, but I expect edible food at fair prices.
Comment from Hotel Management
15-Aug-2016 by Customer Care, Hotel Management
Hi Philip, We appreciate your feedback regarding your restaurant experience. We regret to hear your dining experience did not meet your expectations. We have shared your comments and concerns with the Manager of the Food and Beverage department so the situation may be addressed to ensure that outstanding service and presentation is delivered to all our guests. We hope for another opportunity to exceed your expectations.
3out of 5
by A verified traveller

Posted 09-Aug-2016
3out of 5
by A verified traveller from CA

Nice hotel near Heathrow

Posted 08-Aug-2016
Pros: Location, facilities.
Cons: Very slow check in; slow service in restaurant
Good location, nice facilities, quiet rooms and I got upgraded - I don't know why. BUT inordinately SLOW check in, in spite of the fact that I was fully pre-paid! Why does it need to take so long for each person? Luckily, being pre-paid, I didn't have to wait to check out. The Hotel Hoppa Bus ticket machine was broken.
5out of 5
by A verified traveller from Indiana

Close to airport

Posted 07-Aug-2016
Last 2 days in London were good because the hotel was very nice. Only issue was a rude person working in the gift shop.