Our room, unfortunately, was downstairs. I don’t mind not having a great view, but would at least like to see a little sky and feel it should be advertised as basement room! Beds were comfy, shower and bathroom clean. We had issues with the toilet flushing, hairdryer blew up, tv not working on several occasions, phone not working and charging sockets not working. We did feel safe, even at night, the hotel and area are well lit. The staff were pleasant and did replace hairdryer and get the tv to work a couple of times, but it’s all an inconvenience and wastes our precious time. After a long day wandering around London you just want to put your feet up, not start calling staff to fix the tv again! I would not class our room as four star!