Mercure London Kensington

Photo gallery for Mercure London Kensington

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Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Mercure London Kensington

UNESCO Sustainable Travel Pledge

Mercure London Kensington

4.0 star property

3.5/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Kitchen
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
1a Lexham Gardens, Kensington, London, England, W8 5JJ

Explore the area

  • Popular LocationKensington Palace18 min walk
  • Popular LocationRoyal Albert Hall19 min walk
  • Popular LocationNatural History Museum1 min drive
  • AirportLondon (LHR-Heathrow)28 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Thu, 10 Mar - Sat, 31 Dec.

About this area

London

Mercure London Kensington is located in London City Centre, a neighbourhood in London, and is near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Piccadilly Circus. Enjoy an event or a match at Wembley Stadium, and consider making time for London Eye—a top attraction that's not to be missed.

What's nearby

  • Kensington High Street - 12 min walk
  • Kensington Palace - 18 min walk
  • Royal Albert Hall - 19 min walk
  • Natural History Museum - 1 min drive
  • Hyde Park - 3 min drive

Getting around

  • Earl's Court Station - 6 min walk
  • West Brompton Underground Station - 14 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • Thai Taste - 3 min walk
  • Masala - 4 min walk
  • Siam Secret - 4 min walk
  • Sichuan Chef - 4 min walk
  • Orjowan - 5 min walk

About this property

Mercure London Kensington

Eco-friendly London hotel in London City Centre, walk to Cromwell Road
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. All 82 rooms offer free WiFi, room service and TVs with cable channels. Guests will also find coffee makers, free newspapers and free bottled water.
Mercure London Kensington offers 82 accommodations with laptop-compatible safes and free newspapers. Guests can make use of the shared/communal kitchen. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi, Wired Internet (GBP 14.99 per 24-hour period)

Parking and public transport

  • Self parking on site (GBP 39 per day)
  • Limited on-site parking
  • Off-site parking within 98 ft (GBP 39 per day)
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Designer shops
  • Private picnics
  • Shopping centre

Family friendly

  • High chair
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • French
  • Italian
  • Portuguese
  • Romanian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Garden
  • Picnic area
  • Terrace

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Shared kitchen access

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 6:00 AM - anytime
Early check-in subject to availability
Early check-in fee: GBP 39
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 10 March 2022 to 31 December 2022 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Fee for wired Internet in public areas: GBP 14.99 per 24-hour period (rates may vary)
  • Self-parking fee: GBP 39 per day
  • Nearby parking fee: GBP 39 per day (98 ft away)
  • Early check-in fee: GBP 39 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Hotel London Kensington
Mercure London Kensington
Mercure London Kensington England
Mercure London Kensington Hotel London
Mercure London Kensington Hotel
Mercure London Kensington Hotel
Mercure London Kensington London
Mercure London Kensington Hotel London

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 134 out of 746 reviews
5 - Excellent 18%
Rating 4 - Good. 288 out of 746 reviews
4 - Good 39%
Rating 3 - Okay. 190 out of 746 reviews
3 - Okay 25%
Rating 2 - Poor. 96 out of 746 reviews
2 - Poor 13%
Rating 1 - Terrible. 38 out of 746 reviews
1 - Terrible 5%

4.0/5

Cleanliness

3.8/5

Staff & service

3.0/5

Amenities

3.6/5

Property conditions & facilities

3.3/5

Eco-friendliness

2/5 Poor

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed at all.
It was a very average room considering we were upgraded to the “Executive room” I wonder what room we were going to be given originally. The bathroom was very basic. The bathroom was very cramped, with marks on the sink side where someone had left something to burn. The fridge was broken. There was also a big lump in the carpet (Clearly where it had been laid wrong) which my partner tripped on a couple of times. The bed was again average - not as comfy able as we expected and the bottom sheet kept coming undone just by us sitting on it. The lamps were not plugged in - we had to move furniture to sort this. Overall not impressed considering the money we paid. We expected a basic standard but I have had better premier inns and Holiday inns. Staff weren’t very welcoming and helpful. Won’t be staying again.
Stayed 2 nights in Jun 2021

4/5 Good

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2021

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
The staff were efficient and helpful. Nice location
Stayed 2 nights in Feb 2021