- Liked: Cleanliness, room comfort
- Disliked: Staff & service, property conditions & facilities
Upon arrival at the apartment, everything seemed really great. It was easy to find, and the operations team provided very clear instructions for entering. The apartment was also very spacious and clean, with all of the amenities/utilities we would need for our week stay. We did, however, run into issues throughout our stay. First, there was a LOT of construction taking place in that building, and it was extremely loud every morning starting around 8am. We were waken up to loud banging and drilling our very first morning there, which was really not ideal since we were traveling with a very tired and jet-lagged toddler. I was sharing a bed with my toddler, and my husband slept in the second bedroom. I fell asleep with the bedroom door closed one night, and woke up in the middle of the night to use the restroom. As I attempted to open the door, the door handle came off and I was stuck in the room! I had to continue banging on the bedroom wall until my husband heard and woke up to save me. This was a huge safety concern and could've resulted in a much worse scenario! I informed the operations team the next day, and they did not seem to care, nor did they get it fixed during our stay. Lastly, we did not know how to operate many of the electronics in the apartment, including the TV, microwave, and stovetop. Instruction manuals were not provided, and the operations team was not very helpful. It would've been appreciated if manuals were left behind for guests.