Not a place I would recommend
Posted 30-Oct-2016 on Hotels
it's a boutique hotel so I didn't expect 5 star hotel service however, I did not expect holey and ripped towels, no free water, damp ceiling or broken shower head. Service wasn't that good either, particularly in the morning when I'm guessing they had a 'part time' fill in, who had very little idea of customer service, he didn't know anything and wasn't much helpful to us OR to other guests. Another guest asked about postage of postcards and if she could leave it with the reception to help her post, to which he answered that he would just be putting it in the postbox down the street and that she might as well do it herself - I guess she was also expecting 5 star hotel service ... I guess it was also our unlucky day that there was no coffee or milk at breakfast time. When asked, the waiter said 'sorry, it's not been delivered today', but you're a 'hotel' serving breakfast and doing business. Wouldn't it be helpful if you just went down the street to get a bottle or carton of milk? Sorry, but I just didn't have a good experience at The Library.