Friendly staff but faded glory
Posted 29-Jun-2016 on Hotels
The Hotel Russell is a hotel in the grand style but which is now in need of some serious refurbishment. The decor is neither Grand Edwardian or contemporary, although clean, it's tired and needs a good deal of love and refreshment. The room was fairly small with very limited storage space (as was the bathroom) and whilst it was clean it was not a place one looked forward to going back to. The lifts are also (very) few in number and quite tiny in capacity.
On the positive side, the staff are all very friendly, enthusiastic and approachable and make everyone very welcome. We 'signed-up' for breakfast when we checked in (£12.00 each if you book it the same day you arrive, but £19.50 if you decide to wait until the following day!). Breakfast was of an excellent quality and good value for money and the dining room does have opulent air about it.
Overall, all our party agreed that it was much better to look AT than it was to stay IN.