Hard Rock Hotel London

Photo gallery for Hard Rock Hotel London

Lobby
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe

Overview of Hard Rock Hotel London

Hard Rock Hotel London

4.5 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Great Cumberland Pl, Marylebone, London, England, W1H 7DL

Explore the area

  • Popular LocationMarble Arch1 min walk
  • Popular LocationHyde Park3 min walk
  • Popular LocationPiccadilly Circus9 min drive
  • AirportLondon (LHR-Heathrow)40 min drive

Choose dates to view prices

About this area

London

Hard Rock Hotel London is located in London City Centre, a neighbourhood in London, and is in a shopping district and near a metro station. Buckingham Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and The British Museum. London Eye and Madame Tussauds Wax Museum are not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes on foot.

What's nearby

  • Marble Arch - 1 min walk
  • Hyde Park - 3 min walk
  • Buckingham Palace - 3 min drive
  • Piccadilly Circus - 9 min drive
  • Royal Albert Hall - 10 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 14 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • The Borough Barista - 2 min walk
  • Daisy Green - 2 min walk
  • Zayna - 2 min walk
  • Pakhtoon - 2 min walk
  • Donostia - 3 min walk

About this property

Hard Rock Hotel London

Luxury London hotel in London City Centre, walk to Oxford Street
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning.
Hard Rock Hotel London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 383206.7 mi (GBP 50 per day); discounts available; booking required

Food and drink

  • English breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Hard Rock Cafe
  • Lobby Bar
  • GMT Bar

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)
  • Off site parking fee: GBP 50 per day (383206.7 mi away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hard Rock London
Hard Rock Hotel London Hotel
Hard Rock Hotel London London
Hard Rock Hotel London Hotel London

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 493 out of 1023 reviews
5 - Excellent 48%
Rating 4 - Good. 266 out of 1023 reviews
4 - Good 26%
Rating 3 - Okay. 111 out of 1023 reviews
3 - Okay 11%
Rating 2 - Poor. 75 out of 1023 reviews
2 - Poor 7%
Rating 1 - Terrible. 78 out of 1023 reviews
1 - Terrible 8%

4.2/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Brilliant thanks
Stayed 2 nights in May 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was happy with the bed bathroom and amenities
Stayed 5 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance is just wonderful, all day elegant party environment. Rooms are very small but super well equipped, spotlessly clean. Breakfast would last you to dinner, or till next breakfast. I had one snag. I prepared an elaborate sandwich using low calory high fiber bread i brought from US, took me like 15 minutes to prepared. Went to get a cup of tea abd my plate was gone! Even tgough phone and eyeglasses were next to it. I expressed my concern but no one owned up to taking it and it was not found. Otherwise super stay, incredible location, superb managenent, exceptional service, competitive price. This was my fifth time at the Hard Rock Hotel. Definitely going back.
Stayed 7 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Reception and bar area very impressive. Paid for a superior room but was allocated a classic room. Staff changed our rooms once we informed them - but felt uncomfortable and it shouldn’t have happened. Overall would highly recommend
Stayed 3 nights in May 2022

3/5 Okay

Business traveller
Liked: Staff & service
.
Stayed 5 nights in May 2022