The address was not in full on the booking, no street or road name, so we spent ages going round in circles trying to establish where 4 Heron House was! with tall buildings poor signal on mobiles! Address did not say High Holburn, or near M & S, or near Southampton buildings, just London with the postcode. The Apartment did not lock from the inside, we had to baracde the door with chairs! No safety catch, this was missing broken. The coffee was hard and stale and the few tea bags were only earl grey and stale. The bed collapsed, when inspecting the slats had been repaired as I took a picture (I am not a large person). The light in the hall did not work the bulb needed replacing. Very few toiletries one shower mini gel and one shampoo for three people staying which was indicated on the booking. As a positive the apratment was warm and enough towels for three. Disappointing that we could not post the keys back in a drop box, we had to return to Holburn station when Chancery Lane station was 50 yrds away. The shower holder over the bath had a large crack in and was about to break. The bed linen was clean and fresh. Disappointing overall.