Treatment of guest: On arrival, manager was very unprofessional and unhelpful to say the least. Also raised her voice which is unacceptable. Couldn't find my booking then said it was only for one night not three as I'd booked.
The actual place: firstly, it's a dodgy looking unmarked door, behind which is a very steep staircase. I was on the top floor and it took ages to drag suitcases up. Avoid if you have a large suitcase, any walking difficulty at all, or a pram! Also, the entire place was dirty, marks all over every single surface: walls, floors, everywhere, as if they'd stopped caring a decade ago. Fridge and freezer were broken, and lights cut out one night.