No one was at reception but there was a note to come to the bar! I am disabled and had already hobbled up stairs to get to reception and then had to hobble down to the bar and then back to the reception area. While the room looked nice enough upon entry, it was disgusting when we went in the bathroom. The grout was dirty and full of mold (see photos); the filth was all the way from the shower floor to the shower head. Yuck! Needless to say, we did not shower that night. My husband paid an extra £7.50 each for breakfast which was very disappointing. There was some bread, some cheese, some ham and prepackaged yogurt with what looked like canned fruit poured into a bowl. Overall, a very disappointing stay. In all the years I have been using Hotels.com this is the first negative review I have ever given, so I am not a chronic complainer.