Ratings based on 358 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Cheltenham

Handy and well priced

Posted 12-Sep-2017
Pros: The pool
Cons: The plates were stacked in a plate warmer but were totally cold, this makes your breakfast go cold before you can finish it.
Location: Walking to Golden Acre to look at the gardens is a great thing to do.
Very nice room with adequate comfort with a really lovely view of trees with access to a great pool which completely made our visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel just far from things

Posted 01-Sep-2017
Great staff and very quiet lovely pond in the back.
1 out of 5
by A verified traveller from parkway leeds

Mercure parkway leeds

Posted 30-Aug-2017
I would write about my experience but to say the least there was no experience. It was awful. Wallpaper hanging off the walls...terrible breakfast, disgusting bathroom. A random sofa blocking the bedside, tea and coffee not replenished....bins not emptied. I could go on further. Mercure you need to seriously have a look at your hotels and do some maintenance. Extremely disappointing from an apparent leader of hotels!
4 out of 5
Recommended
for Everyone
by A verified traveller from Sunbury on Thames

Shabby rooms, friendly staff

Posted 31-Jul-2017
My room was a bit shabby. Frayed carpets, torn curtains, flickering light bulbs. The whole place needed some TLC. I felt sorry for the staff who had to work within it's somewhat neglected hulk. On the other hand the staff were very friendly and accommodating. Service in the bar was very slow but I think they were training some new staff members.
3 out of 5
by A verified traveller from durham

cheap room price but smells damp

Posted 28-Jul-2017
Cons: As my above comments
Location: location perfect for airport
corridoor to the pool smells terrible of damp, windows could do with a clean in the room, look like they have never been cleaned. The balcony was filthy. Reception staff excellent, bar staff also, never used the catering. this hotel could do with a lot of TLC
3 out of 5
Recommended
for Everyone
by A verified traveller from EA

Tired hotel with strange pricing structure

Posted 14-Jul-2017
Tired room, a bit shabby, floor not vacuumed or sheets changed during week long stay. Bathroom floor could do with renewing, torn Lino too hard to clean. Spring on all room doors force them to slam shut. Friend stayed for less money and had breakfast included, I paid more for room only! Not impressed! Had dinner one night only (not included), not impressed, meat tough, grisly and very pricy. Lovely outlook to room with balcony overlooking trees and shower was excellent. Bed was amazingly comfortable. Only saw 3 members of staff all week, all seemed overworked but still friendly. Plenty of parking,
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for Leeds City Centre

Posted 09-Jul-2017
Lovely Staff. Enjoyed the pool and the food in restaurant was very good as was breakfast
3 out of 5
by A verified traveller from Cheshire

Disappointing experience

Posted 06-Jul-2017
Pros: The service was very good.
Cons: The menu presentation needed improvement and was expensive for what was offered
Location: Nice surroundings.
The staff very all very courteous and helpful and the accommodation was acceptable. I was disappointed that one of a pair of rooms opened out onto the car park rather than the garden as I had been led to believe it too was a garden room. I was also concerned that the room was not secure as the patio door was unlocked on arrival. The biggest disappointment was the restaurant where the food was very expensive for what was served and the attention to detail in the presentation was lacking. The service however was attentive and good. Overall things could have been better!
2 out of 5
Recommended
for Everyone
by A verified traveller

Disorganised breakfast time

Posted 30-Jun-2017
Booked & paid for breakfast but when checked in said breakfast wasn't included good job I had a printout from Expedia which stated breakfast included. When we went down for breakfast was informed we weren't on list. Not enough staff in dining room tables not cleared cooked items not replenished no bread for toast & when asked for some got rather an abrupt reply. Mess around the coffee machine spilled milk not cleaned up. When we checked out was told we owed for breakfast!!! Again I had to show my confirmation from Expedia and was asked if they could photocopy this I was made to feel I lying. Not too happy☹️
4 out of 5
Recommended
for Everyone
by A verified traveller from Stevenage

Convenient for needs.

Posted 29-Jun-2017
Insufficient water pressure for shower on 2nd floor.