Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from SF, CA

Beautiful rooms & views

Posted 24-Oct-2016
Pros: Room was spectacular (spacious with panoramic views of Lake Lucerne). Bus stop is right outside the hotel, the bartender Steve was fantastic and provided excellent customer service so did the front desk
Cons: The fitness center was very small with only three machines and a short roof, no jacuzzi and just small wellness center in general. Restaurant was very pricey for quality of food. We had other meals in Switzerland for the same price or a little cheaper that were better.
Location: Close to downtown and the transportation museum.
4out of 5
by A verified traveller from BW

Sehr gastfreundlich

Posted 06-Oct-2016
Location: Driekt am Vierwaldstättersee. Bootsfahrten, Wanderungen, Besichtigung vom Pilatus Berg
Die Mitarbeiter des Hotels waren alle sehr freundlich und zuvorkommend. Excellenter Service und Küche. Sehr ruhige Lage direkt am Vierwaldstättersee.
5out of 5
by A verified traveller from san francisco

Excellent hotel and view

Posted 13-Sep-2016
This hotel is a little bit further away from the train station than some of the other hotels, but with a great view of mount Pilatus. They have lounge seating in front of the lake, kind of like a private beach. That's something that is really unique to this hotel. I prefer family hotels to large, grand resorts, but still enjoy luxury and convenience. This hotel wasn't as grand as palace Lucerne, but service and facilities were still top notch.
5out of 5
by A verified traveller from NYC

Come for the view stay for the service.

Posted 06-Sep-2016 on Hotels
Look. This hotel is my go to place to stay in Luzern. If I could just live here I would. The views are amazing. The service is excellent. And you can follow no fewer than four national hiking trails literally out the door. Stuff to know. Wifi is free and good. There is a beach and a ton of amenities. The staff are great. The rooms are stunning. It's a short walk out of town (like 2miles) or 3 bus stops (literally takes 8 min and the hotel gives you a free pass). In the summer the rooms are airy and cool, this is so rare in Europe it's worth noting a couple times. A number of boats stop at their pier and you basically get lake front property and incredible views during your stay.
5out of 5
by MOHAMMED

Posted 31-Aug-2016 on Hotels
كانت جداً مريحه وممتعه وانصح بالذهاب اليه
5out of 5
by Jean Jacques from Paris

Un hôtel qui se fond dans un superbe environnement

Posted 30-Aug-2016 on Hotels
Un plaisir de fréquenter cet hôtel. Tout eut été parfait si le service de l'excellent petit déjeuner avait été plus réactif et attentif au débarrassage des tables
5out of 5
by Mumtaz

This traveller left a rating score only Posted 27-Aug-2016 on Hotels
4out of 5
by MOHAMMED

This traveller left a rating score only Posted 04-Aug-2016 on Hotels
4out of 5
by MOHAMMED from استرخاء واستجمام

استجمام شهر عسل استرخاء

Posted 03-Aug-2016 on Hotels
الاقامة جميلة جدا بطريقة غير طبيعية نظرا للاطلالة على البحر
4out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Jul-2016 on Hotels