Ratings based on 415 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from USA

Modern hotel on the lakefront

Posted 30-Dec-2016
The room was wonderful-quite spacious with wood flowers and a fantastic view of lake Lucerne. The bathroom was also modern and specious. We visited in late December and the room was very hot all the time, but there was no thermostat in the room. We ended up opening the windows each night to let some cool air in. The hotel has a bus stop right out front. The bus comes every 15 minutes and drops you right in front of city center or the train station which was very convenient for us. Overall we really enjoyed our stay here at Hermitage.
4out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel

Posted 27-Dec-2016
Beautiful location albeit 10min bus ride to/from town centre. Welcoming helpful and cheerful staff. Brilliant restaurant.
5out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Great place to stay in Luzern

Posted 19-Dec-2016
The hotel is 3km off city center, directly on the lake. Very new facility with staff visibly focused on customer satisfaction, great food, great views, easy parking.
5out of 5
by A verified traveller

Beautiful and well kept hotel on the lake.

Posted 18-Dec-2016 on Hotels
A beautiful property on the lake. Staff was very courteous and helpful and spoke excellent English (and German and French and ...). WiFi is complimentary and worked fine. Views of the lake from the room were stunning. Parking is behind a gate but is free for guests (get your ticket validated at the front desk). They will even mail the postcard that comes in your room for you, adding the additional postage if it is going overseas. Meals, like most things in Switzerland are expensive at the restaurant so be aware (CHF 50 for a burger!).
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Dec-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2016
Great hotel with wonderful lake view. One of the best hotels in all of Switzerland.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Dec-2016 on Hotels
5out of 5
by A verified traveller

My first Swiss trip

Posted 27-Nov-2016 on Hotels
Unforgettable experience ...
4out of 5
Recommended
for Everyone
by A verified traveller from SF, CA

Beautiful rooms & views

Posted 24-Oct-2016
Pros: Room was spectacular (spacious with panoramic views of Lake Lucerne). Bus stop is right outside the hotel, the bartender Steve was fantastic and provided excellent customer service so did the front desk
Cons: The fitness center was very small with only three machines and a short roof, no jacuzzi and just small wellness center in general. Restaurant was very pricey for quality of food. We had other meals in Switzerland for the same price or a little cheaper that were better.
Location: Close to downtown and the transportation museum.
5out of 5
by A verified traveller

Posted 22-Oct-2016 on Hotels
The hotel was very nice , modern and clean. They even gave my dad free prosecco to celebrate his birthday. The lake view was supposed to be awesome, but bad weather for the day I was there , so didn't have chance to enjoy it. Highly recommend this hotel if you don't mind to be 10 -15 mins aways from city center.