Ratings based on 423 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

beautiful hotel

Posted 23-Apr-2017
Incredibly beautiful view of Lake Lucerne and snow clad mountains from a very stylish room
5 out of 5
Recommended
for Everyone
by A verified traveller from GB.

Top quality hotel overlooking Lake.

Posted 29-Mar-2017
This is a top quality hotel over looking the lake. Food was excellent as was the bar service. Made good use of the sauna and gym which were very clean. We will definitely return to this hotel. Could not fault it.
4 out of 5
Recommended
for Everyone
by A verified traveller from USA

Modern hotel on the lakefront

Posted 30-Dec-2016
The room was wonderful-quite spacious with wood flowers and a fantastic view of lake Lucerne. The bathroom was also modern and specious. We visited in late December and the room was very hot all the time, but there was no thermostat in the room. We ended up opening the windows each night to let some cool air in. The hotel has a bus stop right out front. The bus comes every 15 minutes and drops you right in front of city center or the train station which was very convenient for us. Overall we really enjoyed our stay here at Hermitage.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, tx

Fantastic location, views, and rooms

Posted 28-Dec-2016 on Orbitz
Pros: Views and rooms.
Cons: Room service selection
One of the nicest hotels I have stayed in overall. Fantastic location with view of lake and mountains. Nice restaurant. They not only provided a crib but also baby towels as well. Room was very spacious, clean, and well laid out. Staff was great. Only negative was the room service selection was a little lacking, but the downstairs restaurant is pretty good.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel

Posted 27-Dec-2016
Beautiful location albeit 10min bus ride to/from town centre. Welcoming helpful and cheerful staff. Brilliant restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Great place to stay in Luzern

Posted 19-Dec-2016
The hotel is 3km off city center, directly on the lake. Very new facility with staff visibly focused on customer satisfaction, great food, great views, easy parking.
5 out of 5
by A verified traveller

Beautiful and well kept hotel on the lake.

Posted 18-Dec-2016 on Hotels
A beautiful property on the lake. Staff was very courteous and helpful and spoke excellent English (and German and French and ...). WiFi is complimentary and worked fine. Views of the lake from the room were stunning. Parking is behind a gate but is free for guests (get your ticket validated at the front desk). They will even mail the postcard that comes in your room for you, adding the additional postage if it is going overseas. Meals, like most things in Switzerland are expensive at the restaurant so be aware (CHF 50 for a burger!).
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Dec-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2016
Great hotel with wonderful lake view. One of the best hotels in all of Switzerland.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Dec-2016 on Hotels